Service Trainer Guest Services
Resume:
Briana Brigance
Past experiences; service trainer. Bank teller, housekeeper
Poplar Bluff, MO 63901
*************@*****.***
Professional Summary
Versatile Service Trainer with 6 years of experience in customer-facing roles, including service front end work, cleaning duties, and cash handling. Proficient in training new employees and overseeing service. Possesses a strong skillset in areas such as guest services, POS, and conflict management. Seeking a remote opportunity utilizing these skills.
Authorized to work in the US for any employer
Work Experience
Housekeeper
Bullwinkles lodge-Poplar Bluff, MO
September 2022 to December 2022
• Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
• Collaborated with the front desk team to prioritize room assignments based on guest preferences and special requests
• Received recognition from management for consistently achieving high scores on cleanliness inspections conducted by supervisors
• Developed strong relationships with regular guests through personalized service resulting in XX% increase in positive online reviews
Bank Teller
Peoples community state bank-Ellington, MO
April 2012 to April 2013
• Maintained knowledge of banking policies, procedures, and regulations to provide accurate information to customers
• Handled confidential customer information securely in accordance with privacy guidelines
• Assisted in the implementation of new technology systems for improved transaction processing
• Developed strong relationships with regular customers through personalized service
• Maintained a clean work area following established cleanliness standards Service Trainer
Steak N Shake-Poplar Bluff, MO
April 2009 to April 2012
• Managed a team of 6 wait staff, providing guidance and support to ensure smooth operations during high-volume shifts
• Implemented upselling techniques among the waitstaff, resulting in an increase in average check size by XX%
• Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons
• Implemented strategies to improve overall efficiency of order taking process, reducing errors by XX%
• Collaborated with the kitchen staff to ensure timely delivery of food orders, minimizing wait times for customers
Education
High school diploma
Poplar Bluff High School - Poplar Bluff, MO
August 2008 to October 2010
Skills
• Cleaning Experience
• Host/Hostess
• Commercial Cleaning
• Restaurant experience
• Upselling
• Home Care
• Microsoft Excel
• POS
• Guest Services
• Retail sales
• Serving Experience
• Typing
• Serving
• Microsoft Office
• Caregiving
• Cash register
• Upselling
• Crisis intervention
• Cooking
• Typing
• Food handling
• Restaurant Experience
• POS
• Microsoft Word
• Computer Skills
• Communication skills
• Driving
• Supervising experience
• Cashiering
• Computer skills
• Retail Sales
• Banking
• Food Preparation
• Laundry
• Cash handling
• Sales
• Team Management
• Interviewing
• Guest services
• Cash Handling
• Conflict management
• Kitchen Experience
• Food Safety
• Food Service
• Food Handling
• Customer service
• English
• Organizational skills
Certifications and Licenses
Driver's License
April 2023 to April 2029
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