United States Services Representative
Resume:
Melissa Hughes
Customer Services Representative
Jeffersonville, Kentucky, United States
*****************@*****.***
www.linkedin.com/in/melissa-hughes-531317279
SUMMARY
I'm organized and very timely. I'm a people person. I like to upsell and keep client's happy and coming back. I have experience in the health field since I was 19. I am 50 years old, single, my children are raised. I'm dedicated and looking for a job that's rewarding and fulfilling at the end of the day. I'm people person. I'm a team player and willing to relocate. Having an unrivaled commitment to customer service. Looking for a job as a Phone Operator and to work from home. Solid team player with a cooperative and positive attitude. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
WORK EXPERIENCE
December 2024-January 2025
Customer Services Representative
Global Payments Inc
Atlanta, Georgia, United States
Taking inbounds calls for the fraud department
February 2024-May 2024
Customer Services Representative ll
Conifer Health Solutions
Mount Sterling, Kentucky, United States
Registration of patients at the hosiptal using EPIC June 2021-October 2023
Customer Services Representative
Pearl Interactive Network, Columbus
Winchester, Kentucky, United States
Taking inbound calls for Medicare and Medicaid
June 2019-October 2022
Customer Services Representative
Maximus, Inc.
United States
Medicare and claims
August 2010-February 2021
Certifid Nurses Aide
Paull Asberry
Mount Sterling, Kentucky, United States
Activities of daily living, bathing feeding, etc.
EDUCATION
2005-2007
General Studies
KCTCS
Lexington, Kentucky, United States
General Studies
1991-1991
GED
Morehead State University
Morehead, Kentucky, United States
GED
1991-1991
Certified Nurse's Assistant
Morehead State University Vocational School
Morehead, Kentucky, United States
Nursing Assistance, Morehead State University Vocational School, Morehead
January 1991
• Nursing Assistance
SKILLS
Merchandising Product Development Customer Service Oriented Customer Service Incoming Calls Switchboard Administrative Tasks Closing CSR Customer Relations Self Motivated Team Player Etiquette Cash Handling Cashier Retail Sales Logging Customer Account Dining Inventory Cash Flow Medicaid Regulatory Compliance Team Building Team Management Salesforce.Com Office Medical Medical Terminology CPR Employee Relations Operations Medicare Microsoft Excel Customer Support/Service Patient Registration Epic Systems HONORS & AWARDS
provide outstanding support, develop proactive issue resolutions the "Employee of the month" Monetary Transactions: Handled cash LANGUAGES
English - Fluent
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
Contact this candidate