Product Owner

JACK READY

952-***-**** **** Queen Ave South, Minneapolis, Minnesota 55410

Results-oriented professional with 2 years of hands-on experience driving successful sprints to achieve OKR objectives within SAAS/technology environments. Proven track record of prioritizing product backlogs to deliver substantial value to end users, leadership, and overall business operations. Passionate about leveraging AI to drive product innovation, optimize processes, and deliver data-driven solutions that enhance decision-making and efficiency. Skilled in developing impactful business strategies and building high-performing teams to maximize their potential. A strategic thinker and problem solver, I excel at proposing cost-effective solutions and ensuring on-time product delivery in dynamic environments. Recognized for strong teamwork and leadership abilities, I’m dedicated to helping teams deliver value and increase bottom-line profitability.

PROFILE SUMMARY

Longevity Holdings, Inc Minneapolis, MN

Business Analyst (Product Owner) 03/2023 – Present

Key Achievements

Played a key role in the launch a new Death Audit product, redefining the industry.

Greatly enhanced data security by rolling out a field level encrypted database to keep client provided data secure, thus providing the company a competitive advantage in data security.

Reshaping of automated file delivery increasing efficiency and data security company wide.

Added additional Scrum ceremonies, bringing the team to fully practice Scrum to both enhance sprint productivity, and increase the value added to the business.

Core Responsibilities

Apply strategic prioritization techniques to manage and optimize the Product Backlog for enhanced development efficiency.

Lead the planning and execution of Sprints for the Death Audit product, demonstrating proficiency in agile methodologies.

Took charge of creating, driving and achieving quarterly Objectives and Key Results (OKRs), ensuring alignment with organizational goals.

Collaborate closely with the development team, addressing inquiries and providing crucial support during sprint cycles.

Act as a bridge between the development team and business stakeholders, facilitating effective communication and understanding.

Participate and lead sprint ceremonies i.e., sprint planning, backlog grooming, retros, and stand-ups.

Translate business requirements into actionable user stories in alignment with the business objectives.

Conducted thorough user acceptance testing to validate the functionality and usability of developed features.

Present and demonstrate newly built features to business users to foster transparency and ensure alignment with expectations.

Longevity Holdings, Inc (Remote) Minneapolis, MN

Account Manager 09/2021 – 03/2023

Key Achievements

Acquired, retained, and managed the workflow of a key client with an annual value of $850,000.

Managed day-to-day operations for a portfolio of 200 accounts, overseeing a total expenditure of approximately $4 million.

Core Responsibilities

Attain comprehensive knowledge of key services, including Death Audit, Locate, BeneSearch, and CertiCensus solutions.

Provide prompt and exceptional customer service by addressing client inquiries efficiently.

Conducted periodic presentations, renewals, and onboarding sessions, collaborating with the Sales team for new transactions and renewals.

Organized regular training and education sessions for all client accounts.

Advocated for product improvements to enhance customer retention, increase product efficiency, and boost product adoption rates.

Pure Barre Eden Prairie, MN & Maple Grove, MN

Multi-Unit General Manager Feb 2021 – Sep 2021

Key Achievements

Successfully rebuilt staff post-pandemic to achieve goals and foster a cooperative work environment.

Core Responsibilities

Maintained the well-being and financial health of two Barre studios including P&L accountability, budgeting, forecasting, and revenue generation.

Built and led a world-class team dedicated to delivering the highest customer satisfaction. Conducted hiring, training, scheduling, and supervision of staff to ensure optimal performance.

Ordered and managed inventory, suggested new products, and implemented cost-saving ideas to achieve optimal cost efficiency while enhancing the variety and appeal of products.

Sky Zone Maple Grove, MN

Operations Manager/Assistant General Manager 11/2019 – 02/2021

Key Achievements

Consistently exceeded monthly membership KPIs and district-wide sales performance.

Completed the food licensing process for the café, enhancing compliance and performance in yearly audits.

Core Responsibilities

Built and motivated a high-achieving sales team to consistently surpass key KPI targets. Implemented effective hiring, training, scheduling, and supervision strategies for staff members.

Developed and implemented a comprehensive system for ordering, maintaining stock levels, and tracking inventory for merchandise, beverages, and food.

Ensured optimal inventory levels to meet customer demand while minimizing waste and loss.

iFLY Indoor Skydiving Minnetonka, MN

Shift Supervisor 12/2018 – 11/2019

Key Achievements

Contributed efforts in building one of the largest indoor skydiving children's leagues in the nation.

Led a team with one of the highest percentages of repeat customers in the country.

Core Responsibilities

Supervised a team of 5-10 employees and trained front-desk teams to optimize customer experiences and achieve key performance indicators.

Executed event coordination and guest workflow management including room logistics and food delivery for large-scale events.

Utilized basic accounting software for opening and closing facility operations including managing cash registers, counting money, separating charge slips, balancing cash drawers, and making deposits.

East Wind Nut Butters Tecumseh, MO

Sales Representative/Operations Specialist, Wholesale Division 07/2017 – 09/2018

Key Achievements

Managed a portfolio of 30 accounts, including national distributors such as UNFI, KeHE, and SuperValu, and augmented sales for UNFI and KeHE by executing warm and cold calling campaigns.

Administered the successful installation of a brand-new Internet and Voice over Internet Protocol (VoIP) phone systems new phone and internet system that increased broadband speed by 400%.

Core Responsibilities

Developed statistical charts and reports regarding product performance and analyzed competitors' pricing information to develop strategic pricing strategies.

Provided expert oversight to new sales clients, guiding them through account management responsibilities and contract acquisition within their inaugural year as customers.

Facilitated the delivery of product samples to new wholesale customers and addressed inquiries professionally to boost customer satisfaction.

Available upon request

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