Customer Service Agent
Resume:
HEARTLY IMALI
contact
Email: ************@*****.***
Phone: +254-***-***-***
Summary
Highly motivated and results-oriented individual with a Diploma in Cooperative Management seeking a challenging position within a dynamic organization. Possess strong customer service, communication, and teamwork skills, eager to leverage them to contribute to the achievement of organizational goals.
Education
Diploma in Cooperative Management (January 2023 - Present)
Cooperative University of Kenya
Kenya Certificate of Secondary Education (January 2018 - March 2022)
Friends Girls High School Igunga
Kenya Certificate of Primary Education (January 2010 - November 2017)
St. Xavier's Primary School Nakuru
Experience
Attaché/Casual Worker, Asili Sacco Society Limited (May 2024 - July 2024)
Duties and responsibilities
Delivered exceptional customer service in a fast-paced environment, ensuring member satisfaction.
Responded to inquiries, addressed concerns, and resolved customer complaints with professionalism.
Collected and analyzed customer feedback to improve service quality.
Monitored existing loans, reviewed loan requests, and completed credit and loan documentation (Credit Department).
Ensured the security and organization of member files (Registry Department).
Preparing reports
Updating books of accounts
Loan appraisals
Payroll processing and management
CUSTOMER SERVICE AGENT AT KILIMALL
Duties and responsibilities
Answering questions: Respond to customer inquiries and questions
Solving problems: Troubleshoot issues and fix problems for customers
Providing information: Offer products and services, and provide information about the company
Managing complaints: Address and resolve customer concerns in a professional and timely manner
Providing proactive engagement: Co-browse with customers and identify opportunities to upsell or cross-sell
Communicating effectively: Use soft skills to have meaningful conversations with customers
Managing customer accounts: Keep accurate records of customer interactions and transactions
Collaborating with others: Work with other team members and departments to ensure customer satisfaction
Answering questions: Respond to customer inquiries and questions
Solving problems: Troubleshoot issues and fix problems for customers
Providing information: Offer products and services, and provide information about the company
Managing complaints: Address and resolve customer concerns in a professional and timely manner
Providing proactive engagement: Co-browse with customers and identify opportunities to upsell or cross-sell
Communicating effectively: Use soft skills to have meaningful conversations with customers
Managing customer accounts: Keep accurate records of customer interactions and transactions
Collaborating with others: Work with other team members and departments to ensure customer satisfaction
Skills
Customer Service & Communication: Effective communication, handling difficult situations professionally.
Interpersonal Skills & Teamwork: Building rapport, collaborating effectively with colleagues.
Problem-Solving & Adaptability: Approaching challenges with a positive attitude and finding solutions.
Organizational & Time Management: Efficient multitasking and prioritizing
Ability to multitask and work effectively in the first place of environment.
References
1.Maureen chesang
Human resource manager
2. CPA Oreni Vincent
Head credit officer
3 Colins onyango
Aftersale supervisor
Contact this candidate