Project Management Implementation Specialist

Lucky Kakubu

**************@*****.***

Professional Summary

Experienced ServiceNow Technical Lead with over 7 years of hands-on experience in designing, developing, and implementing ServiceNow solutions. Specialized in ITOM, ITSM, and ITAM modules, with a strong focus on delivering technical solutions that meet both business and technical requirements. Adept at leading workshops, driving solution designs, and managing stakeholder relationships to ensure successful project delivery. Demonstrated expertise in managing full lifecycle ServiceNow implementations and delivering projects on time with strong client satisfaction.

Core Competencies

● ServiceNow ITOM, ITSM, ITAM

● Full Lifecycle Implementations

● Technical Design & Development

● Agile Methodologies

● Client Stakeholder Management

● Demand & Project Management

● Solution Architecture & Design

● System Administration (CSA) & Application Development (CAD)

● Reporting & Dashboarding

● Change Management & Knowledge Management

● Team Leadership & Project Management

Certifications

● Certified Implementation Specialist (CIS) – ITOM

● Certified Implementation Specialist (CIS) – ITSM

● Certified Implementation Specialist (CIS) – ITAM

● Certified System Administrator (CSA)

● Certified Application Developer (CAD)

● CIS - PPM Certification (Plus)

Professional Experience

Slalom Consulting – Denver

ServiceNow Technical Lead

Nov / 2023 – Present

● Led and facilitated ServiceNow ITOM, ITSM, and ITAM implementation workshops, gathering technical requirements, user stories, and business needs.

● Worked directly with clients to design and deliver technical solutions that met business requirements and aligned with best practices.

● Provided hands-on leadership in ServiceNow solution development and customization, ensuring all deliverables met client specifications and deadlines.

● Designed and developed technical design documents based on business requirements, aligning with industry standards and ServiceNow best practices.

● Managed full lifecycle implementations of ServiceNow ITOM, ITSM, and ITAM, ensuring seamless integration and functionality for clients.

● Collaborated with cross-functional teams and stakeholders to ensure alignment and accuracy across project requirements.

● Mentored and guided junior technologists and developers to enhance team performance and capability.

● Led solution design efforts across key ServiceNow modules, including case management, knowledge management, reporting, and document management.

● Delivered agile project management and ensured successful delivery of projects on time and within scope.

Technology Solutions – Vestas

Senior ServiceNow Developer

Nov /2019 – 2023

● Developed and implemented ServiceNow solutions focused on ITSM and ITOM functionalities, ensuring a seamless integration with clients' existing processes.

● Collaborated with stakeholders to gather business requirements and translated them into technical solutions.

● Developed custom workflows, business rules, and UI pages to meet business needs.

● Led the configuration of ServiceNow ITSM and ITOM modules including Incident Management, Problem Management, Change Management, and Discovery.

● Contributed to the overall technical architecture, optimizing processes and aligning with best practices.

● Provided regular updates and demos to clients, ensuring that all milestones and project timelines were adhered to.

Education

Associate of Applied science Industrial Technology Aims community college Greeley Co

Skills & Tools

● ServiceNow Platform (ITOM, ITSM, ITAM)

● Agile & Scrum Methodologies

● JavaScript, HTML, CSS, Glide Script

● ITIL & Service Management Best Practices

● Reporting & Data Analytics Tools

● REST/SOAP Web Services Integration

● Microsoft Office Suite (Excel, Word, PowerPoint)

● JIRA & Confluence

● Client Relationship Management

Professional Development

● ServiceNow Elite Summit 2023 – Speaker on "Best Practices for ITOM Implementations"

● Agile Project Management – Scrum Master Certification (Pending) Languages

● English (Fluent)

● French ( Fluent)

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