Customer Service Interaction
Resume:
*****.****.*****@*****.***
Las Vegas, NV 89108
Motivated professional with proven
track record of providing exceptional
customer service, exceeding sales
goals, and managing inventory.
Possesses excellent communication,
problem-solving, and organizational
skills. Along with 30+ years of
experience with waitressing,
hostessing and retail.
PROFESSIONAL SUMMARY
SKILLS
Attention to detail
Time management
Problem-solving
Customer service
Customer interaction
Team collaboration
KIMBERLY BROOKS
Associate
Associate
Owner
EXPERIENCE
Safe Guard Management
May 2024 – Present
Las Vegas, NV
Maintained up-to-date knowledge of organizational policies, procedures, and regulations.
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• Ushering
• Guiding customers to designated seating
• Performed safety inspection for escalators
• Executed safety policies and protocol
Raiders Image
Jun 2024 – Jan 2025
Las Vegas, NV
Developed strong customer service skills through daily interactions with customers.
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• Operated cash register to process cash, check and credit transactions. Assisted with inventory by identifying and marking items for removal from shelves or storage areas.
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• Sold products to customers by explaining product features and benefits. Approached customers and initiated conversations to determine needs and preferences.
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Answered phone calls from potential customers to direct to appropriate products or departments.
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Learned and applied new skills and procedures readily, adapting to changing work environments.
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Learned about new products and promotions, staying up-to-date on industry trends to provide informed recommendations to customers
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Maintained professional, positive attitude, contributing to productive work environment.
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Contributed to positive brand image by upholding company policies and procedures.
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Communicated with colleagues, supervisors, and clients, fostering positive relationships and collaboration.
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Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
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• Answered questions regarding store and merchandise.
• Cleaned shelves, counters, and tables.
Recommended, select, and help locate and obtained merchandise based on customer needs and desires.
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• Arranged and display merchandise to promote sales.
• Bagged and packaged purchases and wrapped gifts.
• Helped customers try on and fit merchandise.
Healing Hands
Apr 2005 – Jun 2014
Las Vegas, Nv
Managed the daily operations related to customer service, inventory management, and marketing.
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Waitress and Hostess
Maintained a high standard of customer service through quality assurance checks.
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Developed print advertising, social media campaigns, and networking events to deliver messages to target audience.
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Built solid foundation of business acumen, technical skills, and proven practices for daily operations.
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Nellis Airforce Base
Jan 2000 – Aug 2001
Las Vegas, NV
Demonstrated excellent customer service skills while working in a fast-paced environment.
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Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
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Managed multiple tasks simultaneously while maintaining high quality standards of service.
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Served four star generals as well as the Vice President and President of the United States of America at the time
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Delivered meals to tables quickly while ensuring accuracy of orders placed by customers.
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Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
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Assisted customers with menu selections and answered questions regarding food items and beverages.
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Continuously monitored tables for any additional requests or assistance needed by guests.
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• Managed closing duties such as counting money and cleaning. Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot.
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Ensured compliance with safety standards for proper food handling, sanitation, and cleanliness.
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Provided prompt attention to all guests' needs throughout their dining experience.
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• Obtained food and drink orders using standard order pad or memorization.
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