Customer Service Representative

Unwana Harry

Abuja, Nigeria

***************@*****.*** 070********

Professional Profile

Dedicated Customer Service Representative with extensive experience in client support, customer onboarding, and complaint resolution. Proven track record of managing high-volume customer interactions and ensuring exceptional service delivery. Adept at leveraging technology, communication skills, and product knowledge to enhance customer satisfaction and foster loyalty. A resourceful, detail-oriented individual committed to driving organizational growth and maintaining excellence in fast-paced business environments.

Core Skills

• Customer Service & Support

• Organizational and Coordination Skills

• Complaint Resolution & Problem Solving

• Effective Communication & Interpersonal Skills

• Proactive Lead Generation & Sales Techniques

• Time Management & Calendar Coordination

• Proficiency in Microsoft Office Suite

• Growth Mindset & Self-Starter Attitude

Professional Experience

SWEEPLUXE U.S COMPANY 2024—present

Engaging Customers in the U.S.A Through live chat, Cloud-talk, Email with over 50-100 interactions daily including. backlog, signing up and Onboarding New Customers and Resolving duplicates accounts etc.

ensuring customers satisfaction with our customer support and keeping record of recurring issues!

● Monitoring and resolving customers pending transaction complaints with appropriate solutions.

● Escalate customer queries interactions, transactions, enquires request to the Support team etc

Customer Service Representative

Bedmate Company Abuja, Nigeria March 2021 – 2024

• Handled over 150 daily interactions via calls, live chat, social media, and email, ensuring a seamless customer experience.

• Successfully signed up and onboarded new customers, enhancing user engagement and satisfaction.

• Tracked and resolved customer transaction complaints, delivering tailored solutions in a timely manner.

• Maintained accurate documentation of customer queries, transactions, and requests to ensure data consistency.

• Collaborated with cross-functional teams to follow up on cases and drive resolution efficiency.

• Consistently met and exceeded customer satisfaction targets through proactive support strategies.

Sales Representative

Creative Tech Hub Uyo, Nigeria 2020 – 2021

• Surpassed quarterly sales targets by an average of 15% through proactive lead generation and effective sales techniques.

• Established strong client relationships, contributing to sustained customer retention and business growth.

• Monitored industry trends and competitor activities to identify and capitalize on new sales opportunities.

• Delivered exceptional product knowledge to enhance customer trust and brand loyalty.

Customer Service Representative

Start Innovation Hub Uyo, Nigeria 2019 – 2020

• Addressed customer complaints promptly, maintaining a positive and empathetic approach.

• Kept detailed records of customer interactions, complaints, and inquiries to ensure transparency and follow-up efficiency.

• Coordinated with internal teams to resolve issues and improve service delivery.

• Provided first-level customer support, ensuring high levels of customer satisfaction.

Education

• B.Sc. Microbiology Micheal Okpara University of Agriculture, Umudike, Abia State 2018

• West African Examination Council (WAEC) 2011

• First School Leaving Certificate (FSLC) 2005

Certifications

• Customer Service: Soft Skill Foundation Udemy 2022

Notable Achievements

• Improved customer satisfaction metrics consistently in all roles.

• Enhanced sales performance and customer retention through innovative techniques and proactive strategies.

• Developed strong expertise in using customer service software and tools to streamline workflows.

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