Support Representative Sales

Theresa Luoma

******.**.*@*****.*** 719-***-**** Pueblo, CO

SUMMARY Seasoned Sales Support Representative with 6 years of experience in customer service, order quality control, and issue resolution. Skilled in training new staff, managing billing inquiries, and providing exceptional support to sales teams. Seeking to leverage expertise in a Customer Support role to enhance customer satisfaction and service excellence. WORK EXPERIENCE GCS Pueblo, CO

Sales Support Representative Oct 2019 - Present

• Review and correct order entries to maintain accuracy and compliance with company standards.

• Provide support to sales representatives, facilitating customer connections and transfers for various services including cable, internet, and home security.

• Train new employees on order entry procedures and company protocols to ensure consistent quality and performance.

Brentwood Behavioral Healthcare Dallas, TX

Dietary Aid Jun 2015 - Mar 2017

• Prepared and served nutritionally balanced meals and refreshments to residents, ensuring adherence to dietary guidelines and preferences.

• Maintained cleanliness and organization of dining areas, storage facilities, and equipment, complying with health and sanitation regulations.

• Delivered personalized meal service to residents' rooms, contributing to a comfortable and supportive living environment.

EDUCATION Everest College

Associate, Paralegal

Dallas, TX

Oct 2011

CERTIFICATIONS Driver's License May 2022 to August 2027 SKILLS Organized • Attention to Detail • Ability to Work With Coworkers in a Self-Starting Environment • Ability to Work Alone to Complete Tasks Accurately and Promptly • Time Management • Nursing Home Experience • Dietary Department Experience • Assisted Living • Customer Service • Sales Support • Dietary Aide Experience • Order Entry • Training & Development

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