Customer Service Representative

SABRINA ABDELHAK

UK Agent Counsellor Customer Service Expert Client Relationship Management

Multilingual Communicator

+213********* *****************@*****.*** www.linkedin.com/in/sabrina-abdelhak-a11b761bb Algeria EXPERIENCE

UK Agent Counsellor

AHZ UK University Representative

08/2024 - 08/2024 18 Hamdani Lahcene Road, Sellie Hydera 16016 Guided clients through the university application process, ensuring a smooth experience

Provided detailed information about study programs and admission requirements Coordinated with institutions and maintained clear communication channels Delivered outstanding customer service, addressing inquiries and resolving issues efficiently

Customer Service Representative

Nemdil Amar Agricultural Investor

02/2020 - 10/2023 Souma, Algeria

Delivered high-quality support to customers, managing and resolving their inquiries

Collaborated with international teams to ensure seamless operations and customer satisfaction

Built and nurtured long-term client relationships through exceptional service Represented the company professionally, enhancing client engagement and retention

EDUCATION

Postgraduate Program

University of Leon Kozminski

10/2023 - 06/2024 Warsaw, Poland

English Business Studies

University of Leon Kozminski - Warsaw, Poland

Master's Degree

University of Blida 2 Lounci Ali - El Affroun

10/2019 - 07/2021 Algeria

English Literature and Civilisation

University of Blida 2 Lounci Ali - El Affroun, Algeria Bachelor Degree

University of Blida 2 Lounci Ali - El Affroun

09/2016 - 07/2019 Algeria

English Language

University of Blida 2 Lounci Ali - El Affroun, Algeria SUMMARY

Customer Service Representative Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to

maintaining professional relationships to increase profitability and drive business results.

KEY ACHIEVEMENTS

Boosted Client Satisfaction

Increased client satisfaction through effective

communication and support.

Guided Successful Applications

Assisted clients in successful university

applications each month.

Efficient Inquiry Resolution

Resolved customer inquiries within 48 hours.

Enhanced Service Coordination

Coordinated with institutions to enhance

service quality.

LANGUAGES

Arabic

Native

English

Proficient

French

Proficient

German

Advanced

SKILLS

CRM Ability to Multitask

Ability to work in Team

Knowledge Acquisition

Customer Relationship Management

Report preparation creative Problem solving

Microsoft Office

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