Customer Service Representative
Resume:
Kezia Jefferson
Gulfport, MS *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Sales Associate
american freight-Gulfport, MS
January 2021 to March 2024
selling furniture mattress bedroom sets etc making sure customers satisfied etc working off commission Bakery Manager
Big Top Candy Shop-Milwaukee, WI
February 2018 to September 2020
ran the kitchen baking cookies makin icing doing decorations supervised the employees set schedule assist customers
Inventory Specialist Supervisor
WIS International-Gulfport, MS
February 2017 to November 2017
Inventory count every item n store
Call Center Customer Service Representative
LMI Solutions-Alabama
February 2014 to September 2016
answered questions make arrangements etc
Customer Service Representative
AT&T Cingular Wireless-Gulfport, MS
February 2012 to October 2015
assisting customers in paying phone bills,and buying new phones and service and activation etc Lead cashier
Fred HARDY COURT
2013 to 2015
Lead Front Desk Agent
Paradise beach resort-Long Beach, MS
February 2011 to November 2013
Ring up customers for rooms set reservation,doing daily reports for attendant daily keep lobby clean and ranned nighy audits
Cashier/Customer Service
Conoco-Gulfport, MS
March 2010 to November 2012
Ring up customers set pumps stick coolers stick n count tobacco product have exp wit gilbarco n using plu keys
Head Housekeeper
Paradise beach resort-Long Beach, MS
July 2007 to February 2009
Made schedule, daily reports, attendants reports, meeting,maintained hospitality environment Assembly Line Worker
Oreck Manufacturing-Long Beach, MS
January 2000 to August 2005
Ran the line made sure product was together properly etc Education
High school diploma
Skills
• Hospitality (10+ years)
• Cooking (10+ years)
• Retail cashier customer service (5 years)
• Assistant Manager Experience (2 years)
• POS
• Cash Handling
• Shift Management (3 years)
• Food Preparation
• Retail Sales (6 years)
• Food Service
• Store Management Experience (2 years)
• Merchandising
• Cleaning Experience
• Food Safety
• Upselling
• Technical support
• Microsoft Office
• Organizational skills
• Medical office experience
• Negotiation
• Microsoft Excel
• Computer skills
• Guest services
• Night audit
• Guest relations
• Management
• Phone etiquette
• Data entry
• Microsoft Word
Certifications and Licenses
SÁŦĔ ŚĔŔV
September 2012 to Present
Assessments
Customer focus & orientation — Completed
January 2022
Responding to customer situations with sensitivity Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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