It Infrastructure engineer

Alejandro Torres

***** * ******* ***** ** • Oro Valley, AZ • United States

520-***-**** • ************@*****.*** • LinkedIn - atorres87

US Citizen

Highly motivated and results-oriented IT professional with over 7 years of experience in infrastructure management, security, and user support. Proven ability to lead teams, implement strategic IT initiatives, and ensure business continuity. Currently pursuing a Master's degree in Cybersecurity to further enhance expertise.

Professional Experience

IT Infrastructure Manager Asarco July 2024 – Present

Strategic Planning and Implementation: Directed the strategic planning, implementation, and maintenance of IT infrastructure, including servers, networks, data centers, cloud services, and virtualization environments (VMware).

Team Leadership: Led a team of IT Infrastructure Engineers to optimize performance, security, and disaster recovery.

Identity and Access Management: Managed Azure Entra ID, Active Directory, Exchange Online, and mobile device management (MDM) for seamless identity management and device security.

Network Optimization: Collaborated with network and cross-functional teams to enhance network architecture, reduce latency, and improve connectivity across multiple sites.

Information Technology Manager Asarco January 2023 – July 2024

Team Management: Managed a multidisciplinary IT team responsible for operations across 5 mine sites, ensuring system administration, network functionality, and user support.

Strategic IT Planning: Spearheaded IT strategy development, focusing on efficiency, scalability, and cybersecurity.

Identity and Access Management: Optimized identity management, implemented IT policies, and managed procurement processes for cost-effective solutions.

Disaster Recovery Planning: Orchestrated disaster recovery plans, including redundant systems, backup solutions, and business continuity strategies.

Cross-Functional Collaboration: Collaborated with cross-functional teams to assess and implement IT solutions that supported new business initiatives.

IT Systems Engineer Asarco December 2018 – February 2023

VMware vSphere Administration: Managed and optimized VMware vSphere environments, including ESXi hosts, vCenter Server, and virtual machines. Implemented high availability features such as HA, DRS, and vMotion to ensure business continuity.

Microsoft Endpoint Configuration Manager (MECM): Led the deployment and configuration of MECM, enabling centralized software distribution, patch management, and device management.

Backup and Disaster Recovery: Utilized Veeam Backup & Replication to implement a comprehensive backup and recovery strategy, safeguarding critical data and ensuring timely restoration.

Network Security and Monitoring: Deployed and configured network security tools like Darktrace and Zabbix to proactively identify and respond to potential threats.

Windows Server Administration: Managed and maintained Windows Server infrastructure, including Active Directory, DNS, DHCP, and file/print services.

Scripting and Automation: Utilized PowerShell and other scripting languages to automate routine tasks, improve efficiency, and reduce manual intervention.

Security Best Practices: Adhered to security best practices, including regular security audits, vulnerability assessments, and incident response planning.

Desktop Support Technician Asarco May 2018 – December 2018

Hardware and Software Support: Assembled, repaired, and configured computer systems and peripherals for end users.

Incident Resolution: Resolved incidents via remote and on-site support using ticketing systems like SeviceNow and Jira.

User Account Management: Managed user accounts in Active Directory, performed imaging, and maintained equipment standards.

Information Systems Analyst Asarco May 2017 – May 2018

Server Health Monitoring: Developed server health check protocols, contributing to departmental audits, vendor management, and IT budgeting.

Security Awareness: Launched a Security Awareness Training program to improve user security awareness.

Education

Masters in Cybersecurity (In Progress) SANS Technology Institute, Bethesda, MD

Bachelor of Science in Information Technology, Cybersecurity University of Phoenix, Tucson, AZ (December 2016 – August 2018)

Associate of Arts in Information Technology, Cybersecurity University of Phoenix, Tucson, AZ (January 2014 – November 2016)

Skills

Technical Proficiencies: Windows Server 2012-2022, VMware vSphere, Microsoft Suite, SharePoint, SAP, RMM tools, ConnectWise, ServiceNow, Active Directory, O365, Veeam, Zabbix, Darktrace, Wireshark, SolarWinds, MECM, Intune, Apple ABM.

Programming: Java, C#, Python basics

Languages: Fluent in English and Spanish

Additional Strengths: Detail-oriented, strong communication skills (written and verbal), proven leadership, project management, and customer support experience.

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