Automotive Fixed Operations
Resume:
Cecily MUNN
Chickasha, OK *****
*************@*****.***
Professional Summary
Manager of warranty, service, and parts for 20 years. The ability to maintain the profitability of each department while controlling expenses and maintaining excellent customer service. Demonstrating strong leadership, organizational skills, and strong communication skills with customers, employees, and vendors.
Work Experience
Parts Manager/Warranty Admin/Internal Booker
Kalidy Chrysler Jeep Dodge-Chickasha, OK
September 2023 to Present
• Implemented process improvements to enhance efficiency within department.
• Ensured compliance with applicable laws and regulations governing warranties.
• Trained new team members on company warranty policies and procedures.
• Conducted regular audits of inventory to ensure accuracy in stock levels and pricing.
• Analyzed department performance data to identify areas for improvement in efficiency or profitability.
• Oversaw daily operations of parts department, including ordering, stocking, and sales.
• Processed returns and exchanges of defective or incorrect parts in timely manner.
• Obtained quality, cost-effective parts on reliable schedules by maintaining productive vendor relationships.
• Maintained quantity, accuracy and availability for parts inventory. Warranty Administrator
TBF Enterprises, INC-California
January 2023 to April 2024
• Provided oversight to warranty technicians on warranty claims processing.
• Prepared warranty reserve reviews and verified claims submissions.
• Maintained up-to-date knowledge of industry best practices for managing warranties.
• Maintained quality communication with warranty processing team, and brand management teams.
• Managed warranty claims processing and ensured accurate documentation.
• Resubmitted rejected claims with additional documentation for prompt payment. Warranty Analyst
Fixed Performance-Huron, OH
November 2021 to January 2023
Submit warranty labor rate and parts rate increases. Also perform small warranty audits for dealerships to help keep them in compliance with the manufacture. Verified proper documentation for operations to maintain compliance with regulatory standards. Audited records, procedures, and controls to verify compliance with established policies and SOPs. Assisted supervisors with implementing corrective actions to help reduce recurrence rates. Informed senior business leaders of findings using detailed reports and presentations. Identified internal compliance issues with detailed records reviews. Service Advisor
Lawton Chrysler Jeep Dodge-Lawton, OK
July 2019 to June 2021
Identified specialized product, repair, and maintenance needs by consulting directly with customers. Estimated repair costs with knowledge of parts and labor prices. Created vehicle maintenance reports with detailed, complete, and accurate notes on upkeep actions. Service Manager
Fiat of Edmond-Edmond, OK
October 2017 to July 2019
Managed all service documentation, including work orders, employee timecards, and warranty approvals. Managed parts inventory and cost-estimate approvals. Drove and monitored KPIs such as customer satisfaction, workshop productivity, and team efficiency. Developed competitive price estimates detailing labor and parts requirements. Oversaw daily schedules and team activities through daily morning meetings with all workshop departments.
Scheduled service appointments and obtained required customer data. Achieved work objectives by prioritizing jobs, organizing schedules and coordinating assignments. Service Advisor
Riverside Dodge-Muskogee, OK
May 2016 to October 2017
Estimated repair costs with knowledge of parts and labor prices. Identified specialized product, repair, and maintenance needs by consulting directly with customers. Prepared service appointment work orders based on customer information and initial assessments. Warranty Manager
James Hodge Autogroup-Muskogee, OK
October 2014 to December 2016
Overseen 6 dealerships and managed the warranty receivables accounts, trained warranty administrators for each store and monitored stores, Watched for trends that could possibly set off an audit and addressed those issues when needed. Also would go in when and clean up a service department if we had a manger quit. Would step in and hire new techs and clean schedules so the next service manager had a fresh start with the store.
Warranty Manager
Kelsey Chevrolet-Purcell, OK
July 2013 to September 2014
Submitted claims, submitted tech time for payroll, monitored accounts receivable and payables for accounting, and balanced the end of the month.
Warranty Administrator
Edmond Hyundai-Edmond, OK
May 2010 to June 2013
Supported agents with claims issues, documentation needs, and general questions. Entered, accessed, and searched data with [Software] and maintained physical files. Assessed validity of claims and related coverage with careful review of supporting documentation. Calculated claims amounts following policy data and coverage requirements. Protected company and customer data by following information policies. Education
History and Early Childhood Education
USAO University of Science and Arts - Chickasha, OK January 2003 to December 2005
Skills
• Strong accounting skills
• Analytical skills
• Payroll
• Product expertise
• Management
• Claim processing
• Compliance monitoring
• Certified Warranty Administrator for Chevrolet, Ford, Dodge, Honda, and Hyundai.
• Presentation Skills
• Stock management
• Microsoft Office
• Accounts Payable
• Excellent Communication Skills
• Auto Estimating
• Auto Service Management
• Vehicle Maintenance
• Demand forecasting
• Automotive Repair
• Accounts Receivable
• Team leadership
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