Customer Service Dedicated Team

Tammy Fletcher

Girard, KS ***** • 620-***-**** • *****************@*****.*** • WWW: Bold Profile

Professional Summary

Skillfully recruit and train employees at all levels to meet customer and business demands. Dependable, possessing excellent marketing, customer service and facility oversight skills and more than 20 plus years of experience. Organized dedicated team player with punctual nature and open communication. Comfortable working with people at all levels in organization. Proficient in maintaining well-stocked,and clean work areas to maximize productivity. Self-motivated, Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational teams and crew members.

Skills

Computer Skills Microsoft office (10+ years)

Excel (10+ years)

Management Experience

Verbal and written communication

Customer service

Shipping & Receiving

Time management

Merchandising

Work History

Owner & Operator, 02/2022 to Current

A Lil Bit Of This A Lil Bit Of That – Girard, KS

Managed day-to-day business operations.

Monitored market conditions to set accurate product pricing and take advantage of emerging trends

Discovered areas of improvement by generating quarterly operational and sales reports. Managed purchasing, sales, marketing and customer account operations efficiently. Managed approximately 30 incoming calls, emails and faxes per day from customers.' Cook/Prep, 09/2017 to 02/2021

Clinton HealthCare and Rehabilitation – Clinton MO Reduced food waste significantly by implementing proper portion control and storage techniques. Assisted in inventory and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.

Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.

Prepared food items in compliance with recipes and portioning control guidelines. Lead Generalist, 04/1998 to 02/2012

ATK Lake city ammunition – Independence, MO

Lots of mechanical and high speed mechanics experience. Trained all upcoming employees in new positions. example: Tool-setters, Operators, Ballistics, Quality control, OB Techs.

Organized and maintained supplies to support 50 plus operations. Enhanced team productivity by streamlining workflows and implementing time-saving processes. Coordinated schedules, set appointments, and prepared related materials. Delivered high-quality work consistently, exceeding performance objectives regularly. Implementing Military standards.

Improved communication between departments by creating a centralized information-sharing platform.

Education

High School Diploma: 05/1998

Paseo Acad. Of Performing Arts - Kansas City, MO

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