Customer Service Inventory Management

Juan Estrella

*************@*****.*** 661-***-**** Bakersfield, CA

www.linkedin.com/in/juan-estrella-b2702433

SUMMARY

Dedicated professional with 16 years of diverse experience in sales, supervision, and customer service. Expertise in managing department operations, facilitating orders, and overseeing installations in a home improvement setting. Seeking an Entry-level position to leverage proven skills in sales support, inventory management, and client relations. WORK EXPERIENCE

Lowe’s Home Improvement

Millwork Sales Specialist Apr 2024 - Sep 2024

• Provided comprehensive sales expertise and customer service for custom windows and doors, ensuring personalized solutions and satisfaction.

• Coordinated setup and scheduling of professional installations for a diverse range of products including doors, windows, and HVAC systems.

• Managed inventory restocking and upheld departmental presentation standards, contributing to a well-maintained and customer-ready environment.

Department Supervisor Jul 2023 - Apr 2024

• Managed a team in the Pro desk department, focusing on sales and support for contractors, construction firms, and property managers to secure materials for various projects.

• Oversaw sales personnel, ensuring adherence to company standards, conducting customer follow-ups, and resolving service issues effectively.

• Directed operations in the building materials department, including the use of power equipment for inventory management and fulfillment of customer orders.

Ross Dress for Less

PTV Utility Feb 2023 - Jul 2023

• Cleared merchandise jams and ensured the consistent flow of products for distribution.

• Assembled boxes for outgoing merchandise, supporting efficient distribution operations. United States Postal Service

City Carrier Assistant Nov 2021 - Nov 2022

• Sorted and organized mail and parcels efficiently to ensure a streamlined delivery process.

• Loaded delivery vehicles with sorted mail, maintaining sequence integrity for optimal delivery efficiency.

• Executed timely delivery of mail, parcels, Express mail, and accountable items to customer boxes following an established route.

Big 5 Sporting Goods

1st Assistant Manager Mar 2009 - Nov 2021

• Met and maintained sales targets through effective management of store operations and team performance.

• Enforced company policies and processed new hire documentation to ensure compliance and operational efficiency.

• Managed financial transactions with accuracy and provided customer service, while overseeing shipping and receiving tasks.

Sonitrol Security

Tech Coordinator Mar 2008 - Feb 2009

• Coordinated materials procurement and inventory management to ensure availability for installations and maintenance.

• Provided technical support and customer service, resolving system issues and facilitating appointment scheduling. EDUCATION

John F. Kennedy High School

High School Diploma

Richmond, CA

Jun 1994

San Joaquin Valley College

A.S. Degree

Bakersfield, CA

Mar 2004

SKILLS

Management Leadership • Basic Computer Knowledge • Paperwork Processing • Typing • Spanish/English Speaking

• Excel and Microsoft Word • Flexible/Adaptable • Calm Under Pressure • Multitasker • Strong Work Ethic • Problem Solving • Creative • Empathy and Patience • Forklift Certification • Stand Up Forklift Certification

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