General Manager Business Development
Resume:
Partner with you to
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Nalumansi Josephine
P.O. Box 334, Lugazi, Email: *************@*****.***; mobile: 078*******
PERSONAL STATEMENT:
A seasoned banker with extensive knowledge and experience in bank and Cooperative operation controls for now 19 years. Highly organized and efficient person, with a thorough and precise approach to banking, which has produced excellent results to date. I have extensive knowledge and experience in banking controls in Stanbic Bank Uganda and Umeme Staff Cooperative. Able to manage own time effectively, pay attention to detail and priorities workload. Experienced at working to tight deadlines and under considerable pressure. Friendly and approachable with excellent interpersonal and customer relations skills. Has extensive experience in management and agent banking supervision. Currently, I am the General Manager of Umeme Staff Sacco. Currently, I have attained 19 years working experience with 3 years as a General Manager.
KEY COMPETENCIES
High level of integrity
Enhancing operations, business development and service delivery. Identifying, targeting and focusing resources
Strategic and business planning
Ability to enthuse and develop staff
Can work under deadline pressure and deliver high quality results Able to organize and lead a planned programme from inception to execution Making high level decisions about policy and strategy
Ability to travel, use initiative and work independently.
Setting the culture of the company
Leading teams to accomplish goals/desired results.
Paying attention to detail
Knowledge of financial sector statutory and regulatory environment Problem solving skills
CAREER HISTORY
2023 -Todate ) Chief Executive Officer
I perform these functions by delegation of the Board who render direction, control and supervision. The responsibilities for this role include, but not limited to:
1. Strategic Leadership: Develop and implement the cooperative's vision, mission, and strategic plans.
2. Operational Management: Oversee the day-to-day operations and ensure effective management of resources.
3. Financial Management: Responsible for financial planning, budgeting, and ensuring the cooperative's financial stability.
4. Membership Engagement: Build and maintain relationships with members, ensuring their needs are met and interests represented.
5. Governance: Work with the board of directors to ensure good governance, compliance with laws and regulations, and adherence to cooperative principles.
6. Human Resource Management: Lead and manage staff, fostering a positive work culture and ensuring talent development.
7. Risk Management: Identify and mitigate risks to the cooperative's assets, reputation, and sustainability.
8. Stakeholder Engagement: Build partnerships with external stakeholders, including suppliers, partners, and the wider community.
9. Compliance: Ensure the cooperative complies with relevant laws, regulations, and industry standards.
10. Representation: Serve as the cooperative's public face, representing the organization in various forums and media.
Achievements as CEO
●IT system project implementation
●Financial literacy for members
●Training staff
●Development of strategic plan
●Enhancement of existing products to suit member needs
●Financial management (Costs control)
●Improvement in Board reporting
●Fraud management
●Leadership in Cooperative operations
●Ensuring compliance of the Cooperative
●Recovery of commissions held by service providers-boosted revenue
●Introduction of Performance management systems
●Development of 4 new policies( risk management,Information security,Procurement)
(August, 2020-) General Manager 2023
I am currently a General Manager(GM) of Umeme Staff Multipurpose Cooperative Society and the main administrative officer and who oversees the day-to-day operations.
I perform these functions by delegation of the Board who render direction, control and supervision. The responsibilities for this role include, but not limited to:
Partner with you to
enhance
social
solidarity
and bond
relationships between
SACCO
members’
financial
inclusion.
Nalumansi Josephine
P.O. Box 334, Lugazi, Email: *************@*****.***; mobile: 078******* Spearhead laying strategy and direction of the Cooperative (including but not limited to development of strategic and operational plans).
Manage the overall operational budgeting and financial responsibilities of the Cooperative. Obtain Board approval for any change or modification of approved plans and budgets.
Prepare and propose to the Board policies and policy changes, practices and procedure manuals, and ensure their enforcement and periodic update. Plan and implement systems that perform the work and fulfill the mission and the goals of the organization effectively.
Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
Direct and supervise all the Cooperative Staff to develop a superior workforce. This would involve creating a positive culture that emphasizes quality and continuous improvement.
Review and reconcile all loan disbursements and payments as per the applicable policies.
Review performance data that includes membership, savings, and loans aging reports and financial reports, to monitor and measure SACCO performance and overall effectiveness.
Manage the preparation and maintenance of reports necessary to carry out the functions of the SACCO. Prepares periodic reports for management, as necessary or requested by the board, to track strategic goal accomplishment and compliance objectives.
Communicate regularly with committees, the Chairperson, Treasurer, and Secretary. Report in a timely manner any actual or anticipated noncompliance with any Board policy, along with a plan for reaching compliance and a proposed schedule regarding follow-up reporting.
Implement the Annual General Meeting decisions, as well as recommendations made by the Supervisory Committee, External auditors and Registrar. Represent the SACCO in any transactions delegated with the respective approval of the Board.
Perform other duties and responsibilities consistent with the Act, Regulations, written policies, Bylaws and those assigned by the Board or present themselves through the administration of the SACCO.
Achievements as a General Manager:
Introduction of an Enterprise Resource Planning system. The Cooperative operates online for all transactions; ie: loan processing, complaints and request handling, etc. It has a Maker-checker feature that led to segregation of rights for approval to improve the internal control environment.
Development and implementation policies and procedures. Participated in developing and reviewing a number them, including HR Manual, Credit Policy,
Partner with you to
enhance
social
solidarity
and bond
relationships between
SACCO
members’
financial
inclusion.
Nalumansi Josephine
P.O. Box 334, Lugazi, Email: *************@*****.***; mobile: 078******* Finance and Governance, Mobilization and Welfare, Vetting policy, staff bonus guidelines, etc
Introduction of Financial literacy training for members
Introduction of Corporate Social Responsibility activities.
Introduction of Health Insurance scheme for staff.
Registration of staff with National Social Security Fund to make contribution Compliance with Local Service Tax.
Introduction of new products ie: Asset financing-household appliances, land, Investment in shares (MTN and Umeme Ltd), school fees, Regular savings account. Development of Annual Training plan for the Cooperative
TIER IV operationalization (Preparation of required reports as we await Bank of Uganda guidelines)
Introduction of Robust performance management cycle using the Balance Score card to conduct appraisal of staff.
Setting of Key Performance indicators for the different roles and aligning them with strategic objectives in the Strategic plan.
Development of the Compliance Tracker- for all regulatory and statutory requirements to enable the Cooperative work within legal requirements. Introduction of Cooperative Ambassadors at the different service centers to decentralize services of the Society and brand awareness.
Introduction of Membership surveys to obtain data for analysis. We were able to discover trends about Cooperative members, for example which products they consume most frequently, - new products required, etc.
Improving the delinquency rate to within acceptable standards through introduction of effective credit recovery mechanisms. Maintained it at 1% versus a target of <=5% Close follow up on loans in Loss category.
Development of the sustainability plan for the Cooperative beyond 2025, given that the concession is ending in Feb 2025
Introduction of the concept of Self-Insurance to improve liquidity levels of the Cooperative. (To be introduced soon)
Branch Operations Manager at Stanbic Bank- Kyambogo; Ntinda, Mukono, Entebbe and William Street (June 2014- July 2020)
The main job purpose was to manage routine compliance, bank assets, physical security of the branch and staff as well as risk management in all functional areas.
Risk Management and compliance
Supervising teams on KYC documentation
Leading the team on Monthly Reconciliation of all bank branch accounts.
Partner with you to
enhance
social
solidarity
and bond
relationships between
SACCO
members’
financial
inclusion.
Nalumansi Josephine
P.O. Box 334, Lugazi, Email: *************@*****.***; mobile: 078******* Primary custodian of all branch assets
Manage the key holding and physical access control processes
Manage all audit and risk issues in the branch ie; carry out mini audits, surprise checks
Carry out Branch risk control assessment and resolve identified gaps Supervise handling of monthly consolidated reports
Conducting and managing audit at branch level
Adhere to business continuity management process.
Manage the records and archiving systems of the branch
Customer service:
Deploy sufficient staff to meet the fluctuating demands of customers Approval of instructions for processing any transactions
Manage service level agreements for service providers.
Implementing customer service campaigns to increase awareness of staff about bank service standards.
Training staff on excellent and consistent customer service standards Ensure high level of client satisfaction
Manage and supervise staff in query and complaints handling and resolutions.
Hold customer forums to get feedback about service and address issues to management.
Receive and manage queries and complaints from social media. Train staff on financial consumer protection guidelines.
Train staff in customer service
Establishing and communicating customer service metrics to the staff Sales:
Support bank sales activations through lead generations that close into real sales. Review of all new accounts before addition onto the core banking system. People management/Human Resource Management
Conduct performance appraisals for Team leaders.
Manage succession planning and identify key talent among staff Member of disciplinary committee.
Partner with you to
enhance
social
solidarity
and bond
relationships between
SACCO
members’
financial
inclusion.
Nalumansi Josephine
P.O. Box 334, Lugazi, Email: *************@*****.***; mobile: 078******* Plan for utilization of leave for direct reports
Arrange for training for staff in line with personal developments
Agent banking management:
Supervising network of agents and merchants under William street and Kyambogo branches
Agent banking operations management.
Selection and recruitment of agents at branch level.
OTHER:
-Acting as Branch Manager as assigned by Regional Manager
Achievements as Branch Control Manager
Passed all audits during my time as a Branch control manager in the different branches.
Improved Control environments to eliminate fraud. I was always deployed in branches that have been hit by frauds to improve the work processes. This led to being recognized and rewarded with a certificate in Risk management as well as Leadership.
Zero tolerance for cash differences among Tellers and Auto Teller machines as well as Cash Deposit machines. I ensured that all cash differences are investigated and cleared to zero.
Training and On the job coaching of employees on risk management
Consultant on bank procedures and Risk management was engaged by Risk department to review procedures and suggest improvements.
(Aug 2012 – MAY 2014) Team Leader Customer Service
The core responsibilities of this role included driving positive service culture in the branch, supervising the Financial service executives and customer service consultants team to provide appropriate financial solutions to clients’ needs, carry out appraisals, leave management, risk management, monitoring turnaround time, handling customer queries, holding service and branch control meetings on weekly basis, identifying cross selling and migration opportunities. In addition to these responsibilities, I have also taken on the additional duties as fire officer and health and safety officer for the office.
Partner with you to
enhance
social
solidarity
and bond
relationships between
SACCO
members’
financial
inclusion.
Nalumansi Josephine
P.O. Box 334, Lugazi, Email: *************@*****.***; mobile: 078*******
During my time in this role, I have trained the Financial service executives and customer service consultants in risk management, positive service culture as they play their roles in the banking industry. I have experience in branch management through seating in for branch manager while on leave. I also ensured satisfactory audit results for the branch.
(2010 -2012) Vice Chairman, LEKOBOTH SACCO
MT. Lebanon Christian Centre Churches, Mukono.
With 135 members registered.
Serve as a signatory to cheques and other accountable documents, and Perform all duties of the Chairman in his absence
Leading the team on Strategic planning and investments
Chair board Meetings and staff meetings,
Participated in a number of trainings
Development of policies for the SACCO
Involved in the budget processes.
Performance Management
Reviewing of reports.
(Aug 2011 – JUL 2012) Team Leader: Tellers
The core duties of this role included:
On-the job coaching/Training of Tellers
Cash management; ie: cash flows and inflows, cash differences, etc Ensuring good customer service to clients.
Providing appropriate financial solutions to client’s needs.
Risk management.
Supervision of staff at branch and offsite centers-conducting surprise checks Managing audit at branch
(2009) Treasurer, LEKOBOTH SACCO
MT. Lebanon Christian Centre Churches, Mukono.
With 85 members registered.
Served as a signatory to cheques and other accountable documents,
Partner with you to
enhance
social
solidarity
and bond
relationships between
SACCO
members’
financial
inclusion.
Nalumansi Josephine
P.O. Box 334, Lugazi, Email: *************@*****.***; mobile: 078******* Overseen all payments and expenditures get prior payment.
Provided technical advice to finance Officer, and timely preparation of the budget for the ensuing financial year.
Service Consultant (Jan 2007 – July 2011)
This role involved presenting a professional and friendly first impression of good customer service to bank clients. I managed all incoming phone calls and mail, and distributed it to relevant departments. In addition, I was responsible for managing cheque book orders inter account transfers, electronic payments for the corporate clients of the company.
(Nov-2003 – Dec 2006) Bank Teller
The responsibilities included:
Receive cash deposits and pay out cash,
Cheque deposits handling
Cross selling of bank products
Ensuring compliance to set cash management procedures
Handled any other duty delegated by supervisor.
EDUCATION:
1994-1997 : Ordinary Level Certificate, Uganda Martyrs, Namugongo S.S 1998-1999 : Advanced Level Certificate, Uganda Martyrs, Namugongo S.S 2000-2003: Bachelor’s Degree In Social Work, Makerere University Kampala 2017-2018: Post Graduate Diploma In Human Resource Management, Uganda Management Institute, Kampala
2018-2020 Masters In Management Studies(Human Resource Management), Uganda Management Institute, Kampala
Nalumansi Josephine
P.O. Box 334, Lugazi, Email: *************@*****.***; mobile: 078*******
Short Courses/Training Workshops attended:
I have had an opportunity to attend the following tailor made training programs organised by Stanbic Bank, Uganda.
Partner with you to
enhance
social
solidarity
and bond
relationships between
SACCO
members’
financial
inclusion.
Investment Revamp_
Account Opening Process_
Credit Card management
Credit Reference Bureau management Code of Ethics_
Vehicle Asset Financing: Basic Credit SWIFT Training
Risk Management Awareness
Packaged Solutions Product Knowledge Duty of Care
Customer Service Experience
Electronic Credit Application
Finacle core banking software
Cooperative Trainings attended:
Finacle Reconciliation
Employee Relations
Basic Skills for Managers
Branch Control Management Training First Aid
KYC Documentation and Automation Fundamentals of Reconciliation Leader Skills Workshop
Business
Financial crime awareness
Leadership Essential leading Business Execution: Network next
Data Privacy
Analytical report preparation
I have had an opportunity to attend the following trainings for SACCOs while working at Umeme Staff Multipurpose Cooperative:
Social Performance Management and Reporting.
Managing growth and sustainability in SACCOs.
Remodeling the SACCO business model for inclusivity
Green Financing
The Changing face of risk for SACCOs today
Credit Reference Bureau checks.
Nalumansi Josephine
P.O. Box 334, Lugazi, Email: *************@*****.***; mobile: 078*******
HOBBIES AND INTERESTS:
Adventure, Learning new things, Team building, Travelling, Reading REFEREES:
Partner with you to
enhance
social
solidarity
and bond
relationships between
SACCO
members’
1-Richard Sserumaga
Branch Manager
Stanbic Bank, William Street branch Email: **********@*******.*** Contact: 070*******
CERTIFICATION:
3-Rogers Muwonge
PA, Bishop Lwandasa Samuel, Mt. Lebanon Christian Centre Churches
Email;rogersmuwongehr@gmail.c om
Contact: 078*******
financial inclusion.
I, the undersigned, certify that to the best of my knowledge and belief, the information presented herein is a correct description my qualifications, my experience and Character.
Josephine Nalumansi
Date 14th June 2023
Nalumansi Josephine
P.O. Box 334, Lugazi, Email: *************@*****.***; mobile: 078*******
Partner with
you to
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