Customer Service Quality Control
Resume:
Jaylynn Hernandez
951-***-**** **********@*****.*** Riverside, CA 92504
SUMMARY
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
SKILLS
● Quality control
● Leader ship
● Problem solving
● Suggestive selling
● Wine service
● Cash handling
● Menu memorization
● Sales techniques
● Guest engagement
● Responsible beverage service
EXPERIENCE
Server, Jessica Carter, September 2024-Current
Riverside, CA
● Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
● Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
● Recognized by management for providing exceptional customer service.
● Approached customers and engaged in conversation through use of effective interpersonal and people skills. Barista, Ruben Recinos, September 2022-October 2024 Yucaipa, California
● Maintained clean and organized workspace, enabling coworkers to locate resources and product.
● Described menu items to customers and suggested products based on stated preferences.
● Ordered and received supplies to restock beverage items. Shift Leader, Andy Archibald, June 2021-April 2022 San Bernardino, Californ
● Resolved customer complaints promptly to maintain a high level of satisfaction.
● Educated customers about offerings, promotions and pricing to boost sales.
● Assessed reports and adjusted workflows to realign with targets.
● Monitored inventory levels and ordered supplies as needed.
● Upheld company standards and compliance requirements for operations. EDUCATION AND TRAINING
High School Diploma
Arroyo Valley, San Bernardino, Californ May 2022 LANGUAGE English:
Full Professional
Jaylynn Hernandez
951-***-**** **********@*****.*** Riverside, CA 92504 SUMMARY
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
SKILLS
● Quality control
● Leader ship
● Problem solving
● Suggestive selling
● Wine service
● Cash handling
● Menu memorization
● Sales techniques
● Guest engagement
● Responsible beverage service
EXPERIENCE
Server, Jessica Carter, September 2024-Current
Riverside, CA
● Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
● Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
● Recognized by management for providing exceptional customer service.
● Approached customers and engaged in conversation through use of effective interpersonal and people skills. Barista, Ruben Recinos, September 2022-October 2024 Yucaipa, California
● Maintained clean and organized workspace, enabling coworkers to locate resources and product.
● Described menu items to customers and suggested products based on stated preferences.
● Ordered and received supplies to restock beverage items. Shift Leader, Andy Archibald, June 2021-April 2022 San Bernardino, Californ
● Resolved customer complaints promptly to maintain a high level of satisfaction.
● Educated customers about offerings, promotions and pricing to boost sales.
● Assessed reports and adjusted workflows to realign with targets.
● Monitored inventory levels and ordered supplies as needed.
● Upheld company standards and compliance requirements for operations. EDUCATION AND TRAINING
High School Diploma
Arroyo Valley, San Bernardino, Californ May 2022 LANGUAGES
English:
Full Professional
Spanish:
Limited
Contact this candidate