Customer Service Business Management

Afafe Lakhal *** Revere Beach blvd, *****, MA (***) 279 - 9061

Email:***********@*******.**

Objective: Results-driven and detail-oriented professional with a strong academic background in economics and business management. Seeking a challenging position in the banking or hotel industry to leverage my expertise in financial analysis, leadership skills, and commitment to exceptional service. Committed to professional growth and contributing to organizational success.

Education: Bachelor of Economics and Business Management, ABDELMALEK ESSAADI DE TETOUAN University, Tatouay, Morocco (2019)

Work Experience:

Dufry Sales associate, Boston, MA (2023-2024)

Acknowledge and greet customers as they enter the store

Drive sales through superior customer service

Communicate effectively with customers

Effectively operate a cash register

Assistant Accountant, Accounting Firm Sohaib Tanger, Tanger, Morocco (2021-2023)

Demonstrated meticulous attention to detail in managing financial records, preparing accurate invoices, and efficiently reconciling accounts.

Utilized advanced financial software for data analysis, aiding in informed decision-making and financial reporting processes.

Account Manager, SOFITEL TAMOUDA BAY M'diq Hotel, M’diq, Morocco (2019-2020)

Cultivated strong client relationships through attentive service, promptly addressing inquiries and concerns to ensure utmost satisfaction.

Collaborated cross-functionally with various departments to seamlessly coordinate events and deliver exceptional guest experiences, exceeding expectations.

Oversaw front desk operations, demonstrating exceptional organizational skills in managing check- in/check-out procedures, reservations, and guest inquiries.

Led a team of staff members, fostering a culture of outstanding customer service and operational efficiency, resulting in positive guest feedback and repeat business. Para pharmacy Technician, PARA EL HAJOUI M'diq, M’diq, Morocco (2016-2017)

Provided expert assistance to customers, leveraging in-depth product knowledge and strong interpersonal skills to offer tailored recommendations and ensure customer satisfaction.

Demonstrated strong inventory management abilities, effectively organizing stock and maintaining a hygienic and well-presented store environment.

Demonstrated strong problem-solving skills, effectively resolving customer inquiries and providing product information to enhance the shopping experience.

Skills:

Strong attention to detail, ensuring accuracy and precision in financial operations, data analysis, and customer interactions.

Exceptional adaptability and versatility, thriving in multicultural settings and effectively communicating in English, Arabic, French, and Spanish.

Proficient in Microsoft Office Suite, including advanced Excel skills, facilitating efficient data management

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