Technical Support It

German Esturban North Hollywood, CA

IT Support

Phone: +1-818-***-**** Email: **************@*****.*** Professional Summary

Dedicated IT professional with over 7 years of hands-on technical support experience. Skilled in providing timely, effective solutions to end-users. Proven expertise in troubleshooting issues related to networking, hardware, and software. Strong communicator and problem-solver. I am committed to delivering exceptional support. Seeking to further enhance my skills and experience in a dynamic IT environment. Key Skills

Networking Skills

● 3 yrs diagnosing and resolving network issues, deploying networks (WAN, WLAN, LAN), configured VLANs, adding network peripherals and devices, and working with other vendors to complete projects or resolve complex issues.

Computer Hardware/Software Repair

● 6 yrs of troubleshooting, and repairing computer hardware/software. Worked on Laptops, Smart Devices, AIO, Printers, Towers, and Servers.

Help-Desk

● 4 yrs providing end-user support via phone, remote and onsite technical support, and use ticket system to address service requests.

● MS 365 Office, Google Business Suite, Teams, Zoom, Citrix, Chrome OS, MAC Ventura and Sequoia, Windows 10 and 11, Android, and Apple iOS.

Interpersonal Skills

● Excellent verbal and written communication

● Efficient in prioritizing tasks and projects, capable of both teamwork and independent work. Languages

● English ● Spanish

Professional Experience

November 8, 2024- Current Date Contractor for Farmers Insurance IT Client Services Asset Management Depot Break-Fix Technician I

● Manage all computer assets, repairs, and inventory status for nationwide insurance offices, and affiliates.

● Diagnose, wipe data, and address any new repairs needed before redeploying the machine.

● Create new repair tickets and work with vendors to initiate new warranty repairs.

● Complete in-house repairs not covered by warranty.

● Collaborate with a sister office in Kansas to deploy machines nationwide. October 21, 2024- November 6, 2024 River Streamz LA CO Voting Project Network Field Engineer I

● Assisted At&t NOC engineers to deploy networks for the various voting sites in the San Fernando Valley area for the Los Angeles County November 2024 Elections.

● Deploy wifi networks via local, cellular, or satellite connection after Coc hand-off. Worked with At&t NOCs to deploy a Cradle-point device to establish a local network for the site to connect to.

● Deploy ePoll pads and sync to the network server with NOC assistance.

● Resolve any network issues that may arise, and document all procedures. August 2, 2016 – July 29, 2024 WCT Computer Solutions Help Desk Support I, Customer Support, Purchase Manager, Field and Lab Technician II

● Support clients over the phone, remote, or in person to resolve their tickets or concerns. Used ticket system to assist with level 1 & 2 technical issues. Worked with Windows and Mac systems & devices.

● Diagnosing and resolving network issues, monitoring network operations, and escalating more complex problems to higher-level engineers.

● Work with various vendors to resolve complex issues and projects.

● Project Management for client rollouts, upgrades, decommissions, & site surveys, July 16, 2015- August 8, 2024 LA Mattress Stores Inc Retail Sales Assistant Manager, Online Customer Supervisor, Delivery Manifest Dispatcher, Warehouse Operations Rep, Help Desk Support

● Establish and maintain strong business and customer relationships.

● Assisted in managing company websites via Shopify.

● Ordering and receiving of purchase orders, returns, and exchanges.

● Maintain inventory, stock auditing and reporting

● Create a logistical schedule for upcoming deliveries, same day services, customer pick-ups, and store transfers.

● Assist associates with any end user technical issues, related to hardware, software, or network. Deploy new workstations, and peripheral devices. Maintain systems to current updates. Education

North Hollywood High School

● Class of 2011

Certifications

● Google IT Certification

● Comptia A+, Dell Certified

Contact this candidate