Customer Service Data Entry

Terri Long

PALM SPRINGS, FL ***** 561-***-**** *********@*****.***

PROFESSIONAL

SUMMARY

Adept at maintaining confidentiality and managing data with precision, enhanced office efficiency and customer loyalty as an Administrative Assistant at Palm Beach County Property Appraiser. Leveraging skills in document management and customer service, significantly contributed to streamlined operations and positive client relations, embodying a dedicated team player mindset. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

SKILLS Organization and prioritization

Scheduling appointments

Documentation And Reporting

File and records maintenance

Calendar Management

Basic accounting

Confidential and discreet

Customer Service

Time Management

Dedicated Team Player

Data Entry

Meticulous attention to detail

Administrative Support

Supply Restocking

Supply Management

Mail distribution

WORK HISTORY ADMINISTRATIVE ASSISTANT 01/2004 to 09/2023 Palm Beach County Property Appraiser West Palm Beach, FL Managed approximately 60 incoming calls, emails and faxes per day from customers.

Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems. Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Ensured accurate record-keeping with diligent data entry and database management for vital company information.

CUSTOMER SERVICE REPRESENTATIVE 06/2003 to 01/2004 Virtual Bank Palm Beach Gardens, FL

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.

Responded to customer requests for products, services, and company information.

CLERICAL ASSISTANT 03/1988 to 07/2000

Palm Beach County Clerk of Court West Palm Beach, FL Maintained confidentiality of sensitive company information while handling sensitive documents and communications.

Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.

Interacted with customers by phone, email, or in-person to provide information.

Responded to inquiries from callers seeking information. Composed sensitive, confidential reports and documentation. Maintained organized files and stocked supplies to support team needs and maximize performance.

EDUCATION High School Diploma 06/1984

John I Leonard, Greenacres, FL

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