Administrative Assistant Office

Marva Mortley

347-***-**** *************@*****.*** Miamisburg, OH

As an Executive Administrative Assistant, Office Assistant or Administrative Professional for over 10 years, whether in the office or working from home (WFH) I am a detail-oriented, self-driven and organized professional with experience providing top-notch administrative and operational assistance. My professional roles include assisting Human Resources, being a Leasing Agent, Event Planner and Teacher to clientele, corporate executives, support staff, parents and students. I possess knowledge of administrative office procedures and systems that result in exceptional customer service while successfully meeting organizational goals. I am skilled in operating effectively and efficiently in a fast-paced environment and able to learn new tasks quickly to be an asset to any organization.

CORE SKILLS AND QUALIFICATIONS

Innovative & Experienced in Working with Large Organization with High Volume

Experienced with Excel’s Pivot Tables & Reporting

Strong PC Experience (See Technical Skills)

Mail-Merge for Word & Outlook

Record, Handle Confidential Information & Maintain Information in Written and Electronic Form

Elite Verbal and Writing Skills for Organization’s Officers & Staff and Clientele

Innovative, Resourceful, Critical Thinker, Problem/Process Solver, and Exuberant

Experienced in Contacting Vendors & Informing them of Vital Information

TECHNICAL SKILLS

Technology & Tools: MS Word, PowerPoint, Excel, Outlook, Publisher, Teams, Visio. BAAN,

Point of Sales Software (IPOS,) Concur, CyberSource, Salesforce, Yardi, CRM, Skype, Zoom, Adobe Pro, LMS - Motive

EDUCATION

Institution: Oakwood University, Huntsville, Alabama Minor: English Writing

Bachelor of Arts: Communications (Radio & TV Broadcasting & Print Journalism) GPA: 3.1

PROFESSIONAL EXPERIENCE

Substitute Teach 10/2024 -- Currently

ESS, Dayton, OH

•Standing in for the teacher who requests assistance in his/her absence

•Teaching subjects to students

•At times checking work and placing grades into the system

Sales Associate & Cashier 11/2023 – Currently

Ollies, Miamisburg, OH

•Executing Cashier Duties

•Doing Reshop

•Assisting with stocking and helping customers

MX Training Department Administrative Assistant 11/13/2023 – 07/19/2024

PSA Airlines MX Training Dept. for Robert Half, Partially Remote, OH

•Weekly & Monthly Auditing of On-Call Vendors & Fuelers Trainings

•Processing FAA Verifications

•Assisting with Indocs

Data Control Technician 09/08/2023 – 11/09/2023

Central State University for Robert Half, Remote, OH

•Attaching, Purchasing and Researching Transcripts.

•Communicating with students, management, and colleagues mostly by Teams or Email in retrieving transcripts.

Intake Specialist 07/31/2023 – 08/24/2023

Dyer, Garofalo, Mann & Schultz, Dayton, OH

•Daily Intakes via phone (inbound/outbound) and by website contact.

•Mailing reject letters for claims not accepted.

Mailroom Assistant 04/04/2023 – 06/05/2023

The Millennium Group of Metlife for Robert Half, Miamisburg, OH

•Processing & Receiving mail through software.

•Processing, counting, and reporting mail on daily, monthly reports whilst using Pitney Bowes and Brynka.

Procurement Specialist (Hybrid) 06/2022 – 09/23/2022

Evenflo for Robert Half, Miamisburg, OH

•Processed & presented the Open Order from BAAN in Excel for the shipping team.

•Received purchase orders via email requests by processing, fulfilling in BAAN and returning to the requestor.

•Upheld the responsibility for the facility upkeep, which included the supervision of the cleaning crew, placed kitchen supply orders from vendors, and maintained follow-up until goals were accomplished.

•Conducted inventory for the kitchen and office supplies.

Administrative Assistant & Leasing Agent 04/06/2021 – 03/04/2022

BG Multifamily, Cincinnati, OH

•Provided administrative support to Executive Property Management and residents. Collaborates with various stakeholders to ensure smooth daily operations for visitors, staff and residents.

Scheduled the resident’s Annual/Interim Reviews. Greeted clients, filed documents, retrieved information via fax or phone for verification purposes to fulfill client’s file for HUD compliancy.

Received requests, entered work orders, and retrieved work orders from maintenance to enter the Onesite /Real Page system or CRM or Yardi to register the completion of the work in the resident’s apartment.

Sent email and make calls through Salesforce to remind residents of rent. Relay issues and transfer calls to various departments to solve resident issues. Check, review, research, update residents’ info through Yardi.

Communicated with city agencies and professionals concerning utilities, warnings, and citations. Relate to residents and staff concerning rent, exceptions, fees, payment arrangements and Account Receivable tickets.

Received payments and processed them through check scan.

Toured future residents in our available units.

Executive Administrative Assistant Program of HR Department/CSR 12/07/2020 – 02/05/2021

Kettering Health Network, Miamisburg, OH

•Scheduling, accommodation arrangements, manning reception area of HR TA&D whilst learning EAA functions in KHN Program.

•Answering inbound calls of employees on various topics: benefits, questions and etc. and customer issues.

Office Administrator Assistant 10/14/2019 – 06/26/2020

Delta Life Insurance, Forest Park, GA

Acted as a liaison between Administrator and Agency personnel to ensure the proper flow of requests.

Processed and reviewed insurance documentation to ensure all documents are complete.

Took and processed customer insurance payment through CyberSource in person and over the phone in a professional manner.

Submitted daily bank reconciliations and weekly payments received from insurance agents.

Personal Assistant 01/07/2019 – 10/11/2019

360 Health Broadcasting Network (HBN was HLN), Decatur, GA

Provided administrative and personal support to the CEO of HBN such as manage schedule, calendar, and appointments.

Planned, coordinated, and supervised the company’s professional events to ensure a successful outcome.

Assisted with the creation of social media content.

Administrative Assistant 05/12/2017 – 07/27/2018

ASIG to Menzies Aviation, Atlanta, GA

Menzies Aviation from Aircraft Service International Group, Atlanta, Georgia

•Gave effective and organized assistance to the Human Resource Generalist, Station and Regional Trainer, and Station Manager whilst setting/maintaining files in compliance of FAA.

•Created and distributed correspondences, and

•relayed verbal directives to managers and supervisors and created weekly reports on pivot tables.

•Assisted management in arranging candidate interviews on arrival and giving assistance with onboarding.

•Ordering & distribution of PPE/Uniforms and scheduling employees for Airline Training Compliance Classes.

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