Data entry, customer service

GAIL J MARTENS

Elk Mound, USA ***** 715-***-**** ********@*****.***

Hardworking employee enthusiastic about new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

• Data entry / Data Processing • Accounts Receivables / Accounts Payables

• Administrative • Customer service / Call Center Experience

• Client / Vendor relationship building • Attention to detail

• Excellent communication • Multitasking and organization A-Series Service Production, 10/2023 - Current

Andersen Windows & Doors – Menomonie, WI

Pick orders of 12 by address for eight departments and stage to production lines in a fast-paced environment

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Inventory dispatch of incoming and order for upcoming batches from outside vendor, stage for robot to six different lines, print, compile and insert paperwork

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Cross trained in two departments (A-Series and 200 Series) which entailed support to 12 different lines with flexibility to move daily or throughout each day (casement, double hung, fixed, mixed, sash, balancers, frame wood, grilles, stain, kitting, dispatch, and remakes)

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• Data entry, and barcode scanning on orders

• Participated in continually improving conditions and procedures of work, along with safety habits Nanny/House Cleaner, 03/2014 - Current

Self-Employed – Chippewa Valley

• Built and supported a clientele base of 25 families successfully

• Cared for seven families as a Nanny while performing residential to post Construction cleans Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.

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Customer Support Staff, 10/2010 - 07/2014

PESI, Inc. – Eau Claire, WI

Data entry of phone registrations, mail orders, with online accounts receivables within call center totaling over 1200 calls daily

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Daily follow up on incomplete mail (registrations, orders, purchase orders, check payments, and credit cards)

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• Resolved customer inquiries with patience and empathy, fostering positive relationships. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Supervisor Printing/Mailing Operations, 12/1995 - 09/2010 MEDS-PDN, Inc. – Eau Claire, WI

• Train, supervise, and evaluate employees in the office and production areas of the company

• Schedule, create, process, and manage the processing of direct mail campaigns and seminar materials

• 24 years' experience with mail, and knowledge of the USPS regulations for Standard Mail

• Process two sorts before and after the USPS Reform of 1996 from bags to trays (automation) Data entry, analysis, processing and manage databases, perform merge/purge, move update and Postal Presorting

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Maintained a strong working relationship with outside mailers, vendors, list brokers, USPS representatives, and management

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Experience as list coordinator, research, and ordering mailing lists based on specific demographics, age, income select, etc.

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• Implement new processes and forms

• Complete correct documentation for storage, expense tracking and reconciliation

• Oversee equipment maintenance, repair and supplies for both production and office area Special projects: Analyze costs, costs out equipment, develop pricing on services, and packaged Products and negotiate vendor costs

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Knowledge and use of: BCC MM2020 Postal Presorting software, Excel, Microsoft Word, Outlook, Access, Baum Folder with Slaughter back in-line gluing system, Bryce 24K V-Jet inkjet, 7095 Cannons and strapping equipment

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Office/Accounts Payables/Receivables/Data Entry, 01/1987 - 12/1995 Advanced Mail, Inc. – Eau Claire, WI

Start a family business, first letter shop, list brokerage in Eau Claire WI

• AP/AR, Insurance, Payroll, and Quarterly Taxes

• Researched and provided clients with List Broker services, timelines, and mail piece design Scheduled mailings, manipulation and data processing of large various files, postal pre sorting via the USPS requirements, insert, fold, and personalization

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• Accurately data entry of client data bases, merge/purge for duplicate deductions Maintained confidentiality of sensitive information through diligent adherence to company policies and procedures.

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Equipment used: Kirk Rudy Labeler, Tying machine, Dot Matrix Printer, Data Junction Software, Arc list Postal Pre sorting

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Personal Secretary to the President, 10/1984 - 03/1987 Menard, Inc. – Eau Claire, WI

• Daily business deposits for divisions of Menards, Inc.

• Sorted and delivered mail throughout the complex and its divisions Office Manager, sales clerk, database management, credit card processing, reports, data entry of phone orders

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• Maintained office machines, supplies, switchboard operator

• Scheduled meetings, appointments, travel via air and auto

• Special projects upon request: Christmas toy center, AVN (Americas Value Network)

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