IT Project Manager, Azure, Helpdesk Support

RENEE Y. ALSTON

Cell: 410-***-****

Email: *********@*****.***

TALENT: INFORMATION TECHNOLOGY *MARKETING * CLIENT RELATIONS * PRODUCT MANAGEMENT

Executive Team Leadership, challenged with improving revenue targets with effective marketing techniques.

Conceptualized strategic plans to drive growth and achieve a higher customer experience.

Leveraged relationships with companies to develop solid synergies, mutually beneficial.

Implementing, impacting IT related software and hardware installation, configuration, and maintenance with

clients serviced.

INDUSTRY CERTIFICATES

Monday.com 2024

Implementation Badge, Advanced Workflow Badge, Monday.com Core Certification, monday.com Product Badge

Google (Foundations of Cybersecurity & Manage Security Risks) 2023

Knowbe4 2023

AWS Certified Solutions Architect Associate 2022

AWS Certificate of Completion Cloud Practitioner Essentials 2022

AWS Certificate of Completion Amazon Elastic Load Balancer-Application 2022

AWS Certificate of Completion Amazon Virtual Private Cloud (VPC) 2022

AWS Certificate of Completion Foundation: Securing Your Aws Cloud 2022

Microsoft MTA Security Fundamentals Certification 2021

Pelco Security 2008

CERTIFICATIONS

Monday.com Advance workflow/Core 2024 Microsoft Technology Associate Security 2022

CompTIA Security+ ce 2022 AWS Certified Cloud Practitioner 2022

Microsoft Azure Certified Fundamentals 2021 Bosch Security 2017

CompTIA A+ 2012 CompTIA Security Plus 2010

Certified Novell Engineer CNE 6 2004 Certified Novell Administrator (CNA) GroupWise 5 2004

CompTIA Network+ 2004 Certified Novell Administrator (CNA) GroupWise 6 2004

Certified Novell Engineer CNE 5 2004 Microsoft Certified Professional MCP 2000

Microsoft Azure Administrator Associate 2025

SKILLS

Bosch Security Cabling Cat 5+ Cat 6A

IRecord Pelco Security

Troubleshooting/Network Management PC troubleshooting, Repair, and Installation

Microsoft Office (365 (Word, Excel, etc) Microsoft Servers

Microsoft Dynamics 365 CMR SharePoint 2013

Azure AWS

Python Zendesk

Exchange Knowbe4

Problem Solving with Spreadsheet (Advance Excel) Remedy

EXPERIENCE

Coco B. Productions- Davidsonville, MD (1/2021 – Present)

System Administrator & Support Engineer

Provide system administration, help desk support, and training for various applications.

Troubleshoot and resolve user issues, configure new computers, and update software remotely or in person.

Deliver detailed training on O365, Outlook 365, Monday.com, and other software.

Researched and recommended Monday.com for project management, leading to company-wide adoption.

Earned multiple certifications, including Implementation Badge, Advanced Workflow Badge, Monday.com

Core Certification, and Monday.com Product Badge. Trained all staff on Monday.com.

Icetech (10/2005 – Present)

Desktop Support & Cloud Technician

Remote Admin and SharePoint / Azure Cloud Support solutions implemented SharePoint 2013 features.

Supported users’ access, password, removals, and user configuration, and provided support for O365-

related products. Analyzed and evaluated existed and installed new hardware and software for use in the

agency environment. Execution of daily builds and release using automated python scripts.

Provided customer support to End-user via installed, configured, and troubleshooted

the hardware and/or software.

Compudata System (10/2005 – 4/2021)

Project Manager & Engineer

Managed infrastructure design and installation for CAT6A, fiber cables, and projectors. Implemented

modifications, upgrades, and services for systems. Attentive to details, diagnose and resolved network

problems to ensure maximum availability of networks. Implemented modifications, upgrades, and services for

systems. Managed a technical team of staff of three)

Department of Housing and Urban Development (10/2010 – 9/2019)

Project Manager

Communicated to the COR and stakeholders via email, zoom, and orally to ensure all problems/concerns are

resolved. Provided customer service via marketing and outreach support services. Attentive to details and

operationally managed procurement. Ensured that the COR is aware of all potential capabilities regarding End-

user support. Produced public awareness materials. Managed team of 15

Department of Health and Human Services (10/2013 – 9/2018)

Program Manager & Supervisory IT Specialist

Attended to details, analyzed, and evaluated existing /new hardware and software for use in agency

environment. Provided customer service using email, zoom, and phone to ensure the problems were resolved.

Operationally managed procurement and maintained agency application development. Communicated with

COR via orally and email regarding procurement and purchases. Managed team of ten

Andrews Air Force Base (10/2015 – 09/2016)

Project Manager and Engineer

Provided comprehensive IT and security camera video surveillance and CCTV system solutions. Furnished

all personnel equipment tools and materials. Managed assigned IT//communications/security environment

with privileged access to network level. Supported stakeholders’ requests and assisted with their computer

support. Planned, coordinated, installed, and continuously analyzed system design, hardware and software.

Department of Veterans Affairs (10/2005 – 09/2007)

Project Manager and Engineer

Provided all parts and labor to maintain and repair security alarm systems. Provided comprehensive IT and

security camera video surveillance and CCTV system solutions. Diagnosed and resolved network problems

to ensure maximum availability of networks. Implemented modifications, upgrades, and services for systems.

Maryland Government Department of Human Resources (02/2001 - 07/2005)

Computer Systems Analyst, Network Administrator & Project Manager

Managed a team/staff of twelve (12) to analyze, evaluate, and roll-out new statewide upgrades with

hardware and software. Attended to details while preparing End-user(s) for the changes and maintenance of

agency network- related hardware and software. Communicated to management regarding the potential

problems and how they were resolved. Assisted in development of operational procedures. Communicated with

End-user orally for planned and trained End-user(s). Provided customer service to resolve computer problems by

installing, configurating, and troubleshooting computer systems. Team lead of 12

Charter Business Services (07/1996 – 01/2000)

Senior Network Engineer -Project Lead

Provided workstation application and remote management for Novell NetWare 3X, 4.X, 5.X, Novell Small

Business edition, Microsoft NT 4.X, and ZENworks. Utilized NAL to deploy applications, set policies,

and End-user desktops support.

CDI Information Services (11/1999 –12/1999)

LAN Administrator

Traveled throughout United States and Puerto Rico to various hotels and businesses to ensure computers and

servers (NT and Novell) were Y2K compliant. Communicated orally and collected data and consulted

with upper management at each site regarding problems and the resolution and assisted with their computer

needs. Provided inventory of over 1,000 computers, cleaned viruses, repaired PCs

FEB 1992 - Oceaneering International

JULY1997 Network Manager

Reorganized network department, hired, and managed a network staff of five (5). Established policies and

procedures. Recommended and ordered all hardware and software (fileservers/workstations). Installed and

configured fileservers with 350+ nodes remote and local. Installed and configured hardware associated with

network/workstations. Diagnosed, replaced, configured, or upgraded existing hardware/software, ensured

network connectivity. Supported IT Helpdesk, which included, not limited to desktop computer End-user

assistance. Manage team of 4

Network Supervisor (04/1992 – 03/1994)

Communicated with End-user(s) via orally and email to resolve the problems and provided customer service

while attentive to details of End-user’s problems to provide the resolution. Installed file servers/ workstations

software and hardware. Installed and configured seven (7) fileservers with 350+ nodes local and remote.

Supported five (5) Novell NetWare 4.X and two (2) Microsoft NT 4.X servers. Used NAL for application

deployment, set policies, and End-user desktop configuration. Managed staff of three (3).

Network Specialist (Temporary Assignment) (02/1992)

Assisted in daily End-user customer support and communicated via phone and on-site technical support for

End-user(s). Installed and configured four (4) fileservers with 350+ nodes. Installed Novell NetWare 2.2 and

3.11 on ARC net and Ethernet (thin &10-Base-T). Installed and configured applications, maintained backup

systems, and troubleshooted PC’s.

EDUCATION

2023 -2024 PRINCE GOERGE’S COMMUNITY COLLEGE - LARGO, MARYLAND (RECENT GRADUATE)

& A.A.S. – INFORMATION TECHNOLOGYT

1984 -1994 INFORMATION SYSTEMS MANAGEMENT

WORD PROCESSING * OFFICE PROCEDURES * PYTHON * AZURA * ADVANCE EXCEL* NETWORK+

1998 -2002 UNIVERSITY OF POTOMAC - WASHINGTON, D.C.

B.S. – INFORMATION SYSTEMS, with specialization in INFORMATION SYSTEMS MANAGEMENT

1997 HOWARD COMMUNITY COLLEGE - COLUMBIA, MARYLAND

MICROSOFT WINDOWS NT 4.0 Core Technologies

1978-1983 SOLANO COMMUNITY COLLEGE - FAIRFILED, CALIFORNIA

FORTRAN * BASIC * PASCAL

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