Software Product Owner

Tamer Gendi

***** ****** **, *** **** Richey, FL 34655 ******@*****.*** 727-***-****

EDUCATION

University of Phoenix Tampa, FL

Master of Business Administration (MBA) emphasis in Technology Management

Florida A&M University Tallahassee, FL

Bachelor of Science in Accounting

EXPERIENCE

Asure Software Tampa, FL January 2021 – Present

Human Capital Management (HCM) – Product Software Manager

●Managed the entire product life-cycle from conception, requirements, definition, development, testing, launch, and maintenance/improvement with frequent client communication and adjustment along the way

●Managed a product team of Software developers and QA Engineers to ensure optimal progress and product stability for end users. Ran sprints with development team by writing stories, managing the backlog and leading refinement, planning, daily stand-up, and retro meetings

●Created a prioritized feature list road-map including both near term deliverables and long term strategic initiatives

●Translated roadmaps into manageable product backlog, and maintained the prioritized backlog of epics, user stories, features, and defects

●Identified key requirements from customers, sales personnel, and coordinated product roll out with marketing team

●Created and delivered product and new features demos to internal and external clients and resellers

●Direct experience in requirements gathering, development, and scrum product owner role

●Manage software product release schedule and consult with clients to ensure software satisfactory

Asure Software Tampa, FL December 2016 – January 2021

Human Capital Management (HCM) Software Quality Assurance Engineer – Team Lead

●Monitor software development processes and perform work activities such as coordinating QA Testers, designing new tests, collaborating with other departments, and making sure software development projects are completed in a timely manner

●Meets milestones as well as quality levels by creating spreadsheets and TFS work items in order to estimate, schedule, and track progress and end results and communication with Support Team.

●Effectively improves the test process to minimize low priority and last-minute bug fixes that could negatively affect the planned schedule

●Work closely with development and support groups to facilitate software releases

●Work with upper managers in order to develop resource allocation and QA plan for the quality assurance aspects of the development schedule

●Works closely with Product Management and Engineering Development Management to better communicate product enhancements to the team; coordinate major and minor releases, customer escalations, and support the overall product roadmap

●Responsible for employee development, performance planning and review, counseling, evaluation, promotions and hiring

●Participate in Bug Council and Triage meetings to provide QA testing feedback on all working items

●Assign, maintain, and close Microsoft Team Foundation Server (TFS) QA Tasks and maintain all Test Plans in TFS

Oasis Outsourcing Tampa, FL June 2014 – December 2016

Business System Analyst – IT Department

●Functioned as a project manager and tester facilitating meetings with stakeholders including IT and marketing users; developed the Employee and Client mobile apps on IOS Apple Platform; upgraded the corporate phone system to Avaya including review of departmental call flows and working with outside vendor on programming the phones and call charts

●Provided project status updates to senior managers and directors.

●Performed all aspects of verification, including development, QA, and UAT testing.

●Identified, isolated, reported, and tracked defects throughout the project including maintaining the bug cycle, bug verification, closure of the assigned testing tasks.

●Developed, executed, and documented test plan and test cases on different devices to make sure the website is responsive on desktop, mobile devices, and tablets.

Hewlett Packard (HP) Tampa, FL January 2010 – June 2014

Business System Analyst/Test Lead

●Test lead on the ICD-10 implementation project responsible for System Integration Testing (SIT), Regression testing, Performance testing, and double coding testing

●Coordinated and delegated the work of the test team and monitored performance

●Followed up on any outstanding open test defects using Rational Clear Quest

●Compiled test metrics and dashboards for senior managements and client

●Developed and maintained test schedules, and issuing test status and summary reports

●Provided workflow directions to fellow team members, directed, formulated, and developed test strategies, test plans, and test cases

●Met with team members on a weekly basis to ensure work was going according to plan.

●Trained new staff to ensure efficiency and consistency

●Articulated and presented business analysis results clearly and concisely to programming staff. Presented test results to operational, business units, and client, and obtained the required sign off from all relevant stakeholders

●System administrator for Rational Quality Manager (RQM) and Rational Clear Quest (CQ), responsible for adding/deleting/training new users and resolved any issues related to the Rational suite

●Facilitated and helped in coordinating the testing with Managed Care Entities (MCE) on receiving their files in the new ICD-10 format and collecting the appropriate sign offs

●Gathered business requirements from subject matter experts (SMEs) and wrote business requirement document

●Actively involved in gap analysis and business refinement process, including checking and validation of requirements in conjunction with the stakeholders

●Prepared and developed test plans and test cases scenarios to successfully perform the system integration testing and user acceptance testing using Rational Quality Manager (RQM)

●Acted as a subject matter expert in certain systems, processes and functions of the organization

Business System Analyst – System Support Group

●Assigned to the Durable Medical Equipment (DME) group responsible for analyzing Center of Medicare and Medicaid Services (CMS) Change Request and creating/updating CMS business rules based on new policy statements

●Conducted User Acceptance Testing (UAT) by entering test claims into VMS (VIPS Medicare System) to ensure that changes identified by CMS finalize with expected results and are incorporated into the new VMS release

●Identified and resolved difficult claims by utilizing knowledge of medical coding systems such as ICD-9, and HCPCS as well as conducting research via governmental websites, Medical Policies websites

●Participated in the CMS Integrated Data Repository (IDR) project

●Participated in the CMS Electronic Submission of Medical Documentation (esMD) project

●Improved the accuracy and consistency of the claim adjudication process using three claims adjudication subsystems

●Participated in conference calls with CMS, HP, and other system maintainer representatives to review proposed regulations and system changes

●Participated in the analysis and design calls for the implantation of the ICD-10 project. Also, assessed VMS (VIPS Medicare System) to identify different areas in the system that will be impacted with ICD-10 implementation and completed a cost estimate and project plans that was submitted to CMS for review

Keller Williams Realty Palm Harbor, FL March 2009 – December 2009

Real Estate Consultant

Liberty Mutual Boston, MA March 2008 – November 2008

Senior Business System Analyst – Human Resources Administration and Payroll Systems

Boston Medical Center Boston, MA August 2007 – December 2007

Business System Analyst – Financial Information Systems

Hewlett Packard (HP) / NHIC Hingham, MA June 2006 – August 2007

Business System Analyst – System Support Group

MetLife Tampa, FL July 2001 – May 2006

PeopleSoft Upgrade Team Lead – Mortgage Accounting Department

Business Analyst – Mortgage Accounting Department

Accountant Analyst – Mortgage Accounting Department

SKILLS

Microsoft office suite (Word, Excel, Access, and PowerPoint), Visio, SDLC, PeopleSoft, Cognos PowerPlay, TestDirector 8.0, Visual Basic 6.0, MS Query, HIPAA, 837 claim format, 835 remittances, VMS (VIPS Medicare system) - DME, ICD-9 & ICD-10, HCPCS, Health Insurance Master Record (HIMR), Claims Edits/Audits, Eclipsys/SDK, SSI Billing, Oracle HRMS, Self Service Human Resources (SSHR), Discoverer 10g, SharePoint, Rational IBM Requisite Pro, IBM Rational Quality Manager, IBM Clear Quest, AIM, Web Interchange, Davison (Prism HR), JIRA, Zephr, Bugzilla, Ranorex testing automation tool, Telerik Test Studio, IOS/Android Apps testing, Team Foundation Server (TFS), Amazon AWS, Agile SDLC, Microsoft SQL, Analytical and troubleshooting skills, Web-based and Enterprise testing, Human Capital Management (HCM), Time and Labor Management (TLM), TLM to HCM integration, Jira, Product Road Mapping, Software as a Service (SaaS), Product Launch, scrum, product management and product delivery, leading development and QA team

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