Customer Service Project Management
Resume:
Selena Taylor
Vancouver, BC, Canada V5L 1G1
Phone: 778-***-****
Email: ******.*.******@*****.***
I am a passionate professional dedicated to creating a positive and inclusive work environment by demonstrating integrity, and showcasing strong leadership skills. I have a proven track record of adaptability in many of my roles, including Head of Department in the film industry and Administration/Project Management Support at Wipro IT and Carillion. In the film industry, I have excelled in diverse roles such as being the first point of contact to the cast, handling paperwork, scheduling, communicating with stakeholders, and leading a team. As a MAC Makeup Artist, I ensured exceptional customer service, tracked sales, and managed inventory. While working in the UK, I provided crucial administrative and project management support, fostering communication and diffusing high-stress situations. I am excited about the opportunity to contribute my experience to a dynamic and innovative company. I look forward to thriving in a challenging and inclusive work environment while finding my place in a company that supports the long term stability I am looking for. Head of Department - Hair Stylist (Film Industry)
Lower Mainland, BC (August 2019 - Current)
● Greeting the cast daily as their first point of contact and setting the tone for the day
● Dealing with a diverse range of people in different situations
● Adapting to constant change while providing desired results in a short time-frame
● Completing and filing important paperwork daily for the team, including payroll
● Overseeing and reviewing all expense claims for the department
● Using Microsoft programs to schedule extra workers to align with shooting days
● Creating and planning looks for each character to meet the needs of the director
● Putting together ‘Look Books’ and presenting both in person and over Zoom to Network Producers
● Delegating tasks to team members to ensure things are completed in a timely manner
● Efficiently Communicating with people through phone, zoom, and in person before, during, and after filming
● Creating a strong work environment by leading by example and believing in an open-door policy
Customer Service Member - MAC Makeup Artist
Estee Lauder Cosmetics
Coquitlam, BC (February 2018 - August 2019)
● Was first point of contact welcoming customers into store
● Tracked hourly sales and profits for myself and team members
● Recommended products based on requests using knowledge of the company and products
● Dealt with and resolved customer complaints while following company policy
● Scheduled and confirmed appointments for different artists using the Point-of-Sales system
● Stocked, ordered, and organized a high amount of inventory
● Ensured storefront aligned with companies ‘seasonal' guidelines Administration, Project Management Support
Wipro IT, Carillion
Birmingham, United Kingdom (March 2017 - September 2017)
● Liaised with key stakeholders to ensure their engagement and satisfaction with progress in the project
● Communicated with international and local clients via email, telephone, and Skype
● Scheduled meetings by cross-checking calendars between managers
● Ensured office health and safety standards were up to standard
● Diffused high stress situations between customer and company leads
● Collated and distributed minutes and data from meetings
● Answered phone calls and emails pertaining to all company departments
● Provided support to the Project Manager by uploading and distributing documents
● Developed open communication to promote a stronger cross-company relationship between businesses
Senior Customer Consultant, Key-Holder
The Body Shop
Birmingham, United Kingdom
(September 2016 - March 2017)
● Achieved independent and team sales and marketing targets
● Maintained and controlled staff schedules and personal information
● Tracked hourly sales in each department, and compared to daily/weekly/monthly targets
● Independently completed opening and closing procedures such as counting money and collating sales data for the day
● Dealt with customers classified information
● Ensured shop floor was clean, tidy, and followed guidelines of head office floor plan
● Implemented Health and Safety guidelines for both staff and customers
● Resolved customer complaints while keeping inline with company policy Office Manager and Administrator
Celtic Star - Bespoke Irish Dance Costumes
Birmingham, United Kingdom (March 2013 -
August 2016)
● Arranged travel and accommodation bookings for both international and regional customers
● Used Microsoft Office including Word, Excel and Microsoft Outlook
● Managed scheduling of staff, customers, and upcoming deadlines
● Worked with customers on a day to day basis from first point of contact until finished product
● Liaised with suppliers to order stock while ensuring the purchase of newest fashion trends
● Answered phones and emails to proficiently answer questions and concerns Makeup Artistry Diploma Program (January 2018 - December 2018) John Casablancas Institute
(Vancouver, BC, Canada)
High School Diploma (June 2011)
Thomas Haney Secondary School
(Maple Ridge, BC, Canada)
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