Front Desk Receptionist
Resume:
Vicki Baker
Beaver, PA *****
*************@*****.***
Since November, I have been taking care of an ill parent. Arrangements have taken that responsibility off my shoulders, I am now ready and eager to go back to work. I hope to hear from you. Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist Weekends
SEVEN OAKS COUNTRY CLUB - Beaver, PA
April 2021 to November 2023
• Perform job duties as the weekend receptionist. Answer phones and transfer callers. Direct visitors to proper destinations. Assist with all events such as showers and receptions. Caregiver for Elderly parent and weekend receptionist Receptionist Caregiver
Self employed/ Gateway - Beaver, PA
March 2018 to October 2020
Caring for an elderly parent after she had a stroke. Also babysitting 4 and 5 year old grand kids. Weekend Receptionist
Gateway Drug and Alcohol Rehab
June 2018 to March 2020
Greet and process patients coming or leaving facility. Handle incoming calls answering questions and transferring to proper employee. Process patient's belongings and articles left for them by verifying security screening. Scheduling patient pick ups when needed. Highway Solutions Specialist
The Hub Group - Pittsburgh, PA
August 2010 to February 2017
Highway Solutions Tracer Communicate with carriers daily to track and trace shipments. Create and manage tracking and tracing reports as required by customers and team members while utilizing company technology to communicate operational issues to team members and customers. Push the existing load activity through the accounting system to provide accurate daily sales reports. Quickly problem solve and communicate to the best person any irregularities that may be uncovered during the daily phone call activity.
Computer Trainer Peer Counselor
Center for Hope
November 2009 to December 2009
working for Career Link training senior citizens on computer skills. Mail Handler
United States Postal Service - Pittsburgh, PA
October 2008 to December 2008
Mail handler Handled incoming packages and special express mailings at a distribution center during third shift ensuring that the packages get to their final destination in a timely fashion. Account Manager Fisher Scientific Safety Direct
Thermo Fisher Scientific - Pittsburgh, PA
July 2006 to June 2008
Colleges and Universities Responsible for the growth and maintenance of 2,500 Fisher Scientific Safety college and university accounts. Daily phone contact with my customer base answering questions, taking orders and seeking potential sale opportunities.
Reservation Sales Representative
US AIRWAYS
September 1996 to July 2005
Phone contact with customers inquiring about flight schedules, prices of tickets and bookings, changing and verifying reservations and informing customers of flight irregularities. Information Support Analyst
Fisher Scientific International - Pittsburgh, PA
July 1995 to September 1996
Responsible for resolving or escalating software and hardware problems involving CICS, IDMS and TSO databases. Responsibilities included backup Security Administrator which involved building and maintaining system logons for internal and external customers. Customer Service Representative
Xerox - Saint Petersburg, FL
September 1994 to April 1995
Phone and computer contact with customers concerning service and billing problems. Third shift lead whose responsibilities included dispatching engineers to service laser printers which operated during the overnight shift. Performed as Telecommunication Specialist Back-up who was responsible for resolving hardware and/or software problems in a 24 hour environment. Trained and supervised new employees during transitional period during Customer Service Center opening in Florida. Customer Service Representative
Xerox - Pittsburgh, PA
July 1989 to September 1994
Managed service calls for a geographical territory during third shift to ensure that service contract promises were fulfilled. Paged, called and texted technicians to make sure the 2 hour service response was satisfied. Escalation processes were followed when necessary. Education
Associate in Accounting
Robert Morris College - Coraopolis, PA, US
1987 to 1993
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