Desktop Support Technician

RUBEN JR LIVAS

*** **** ****, ******, ** *****

Phone: 210-***-****

Email: *******@*********.***

Objective

Looking forward to being part of an organization that values hard work, strategic thinking and results. With over 25-years’ experience on Windows, network, stand-alone desktop support technician/analyst. I desire to work effectively on-site or remotely taking on new challenges. Devote to giving every customer a positive and memorable experience.

Ability Summary

Experience in providing technical assistance to computer system users, answering questions and resolving computer problems for clients.

Employment History

12/2023 - Current

IT Desktop Support Technician

San Antonio Shoes, San Antonio, TX

Repaired, installed, and upgraded PC hardware, and peripherals.

Provide users with PC, desktop application, and network access technical support including

Ran and terminated Ethernet and telephony wiring drops as needed.

Maintain and troubleshoot printers, both networked and stand-alone.

Troubleshoot a variety of hardware, application, and network problems.

Customer service focus, with proven ability to provide timely support to fellow employees and be capable of determining when to escalate issues.

Diagnose and resolve basic technical hardware and software issues.

Performed other duties and projects in IT and/or facility maintenance as assigned,

07/2015 - 05/2023

Desktop Support Technician

HCL AMERICA INC, San Antonio, TX

Resolved service requests by individually troubleshooting and addressing user issues.

Installed and configured printers and scanners and reset default device passwords to prevent cyber-attacks.

Performed daily maintenance of computer systems to keep network processes.

Oversaw hardware, software and networking component monitoring testing and installation to assist maintenance and migration.

Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.

Kept systems operating efficiently by performing necessary upgrades and repairs

02/1998 - 06/2015

Desktop Support Analyst

USAA, San Antonio, TX

Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.

Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.

Managed, troubleshot, backed up, restored data, operating systems, files, documents and drivers to provide comprehensive systems management, and support.

Trained and directed users on correct use of software and hardware within systems.

Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.

Kept systems operating efficiently by performing necessary upgrades and repairs.

Conducted basic troubleshooting to isolate and diagnose common system problems.

Performed preventive maintenance and upgraded systems to improve network, system and data availability and integrity.

Implemented inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.

Education History

General High School Curriculum

High School Equivalency Diploma

Glendale Community College, Glendale, AZ

Occupational Licenses, Certificates and Training

07/2002

A+

CompTIA

Honors & Activities

Additional Information

Detailed References

References Available on Request

Contact this candidate