Customer Service Representative
Resume:
Carolyn Pinkston
Customer Service Specialist
Dayton, OH 45424
**************@***********.***
Professional Summary
To utilize my skills and knowledge in a way that enhances the organization's mission and goals. Authorized to work in the US for any employer
Work Experience
Drivers Education Instructor
Champion City Drivers Ed.-Springfield, OH
March 2024 to Present
Licensed classroom and behind the wheel instructor. Follow state approved curriculum to prepare students for obtaining a driver's license.
Customer Service Representative
InfoCision Management Corporation- Dayton, Ohio
October 2016 to April 2018
Customer service and sales
Property Manager
RealMark LLC-Huber Heights, OH
April 2010 to July 2016
Customer service, providing information and showing apartment units to prospective residents.
* Completion of application process, including credit and background checks.
* Schedule and conduct resident lease renewal signings.
* Maintaining resident files.
* Maintaining all resident information in the property management software program.
* Collections
* Marketing
Site Supervisor of Salud Community Clinic
Health Partners of Western Ohio
August 2008 to February 2010
Increased number of encounters by 41%
* Decreased payroll expenses and purchasing expenses
* Conducted performance appraisals, training schedules, and corrective action plans.
* Assisted in interviewing and hiring staff positions.
* Created staff and provider schedules to ensure maximum productivity.
* Conducted staff meetings and presentations to other community agencies
* Effectively resolved customer service issues and assisted in all front office functions including client scheduling, reconciliation of deposits, billing and collections.
* Participated in Clark/Champaign County Latino Coalition Committee, appointed to executive committee.
* Created and maintained liaison with other community non-profit agencies.
* Formed partnership with Springfield Mercy to refer ER patients to the clinic. On-Site Manager
CoWorx Staffing Services, Inc
June 2006 to August 2008
Managed on-site location (Foxconn)
* On-site new hire orientation.
* Tracking employee attendance and performance counseling.
* Recruiting and interviewing
* Prepared employee payroll and client billing invoices
* Liaison between agency and client HR departments and Supervisors Tax Preparer (seasonal)
H&R Block
December 2005 to April 2007
Opened and closed office
* Prepared deposits
* Scheduled tax appointments and handled customer issues
* Certified tax preparer
Call Center Sales/Customer Service Representative
Victoria's Secret Direct
March 2004 to June 2006
Handled customer problems and fraud issues
* Coached and trained new CSR's
* Earned top sales for quarter
Owner/Manager
CK Driving School
July 2001 to March 2004
Started business from ground floor and opened two additional locations
* Developed classroom training curriculum which was implemented by state program
* Hired and trained instructors
* Prepared payroll and processed billing invoices
District Manager
Charming Shoppes, Inc
May 1981 to July 2001
Managed 21 store district of retail stores with over 300 employees
* Responsible for all HR functions including interviewing, hiring, and training of employees
* Prepared financial budget for district
* Maintained top sales increasing district in company for 2 years
* Developed marketing strategy for district
* Implemented CARE (Customers are Really Everything) program for company Education
Master of Science in Psychology
University of Phoenix
Bachelor of Science in Business Administration
West Virginia University
Skills
• Tax Prep, Customer Service, Payroll
• Telemarketing
• Office Administration
• Budgeting
• Tax Experience
• Property Management
• Recruiting
• Communication skills
• Customer service
• Organizational skills
• Phone etiquette
• Customer relationship management
• Computer skills
• Medical terminology
• Microsoft Office
• Office experience
• Front desk
• Clerical experience
• Teaching
• Sales
• Yardi
• OneSite
• Analysis skills
• MailChimp
• Google Suite
• Time management
Certifications and Licenses
Driving Instructor License
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