Customer Service Client Relations

JASROBIN DHIR

* *********** ***, ****** *****, AB, T7X 0W2

Cell: 587-***-**** Email: ****.********@*****.** Professional Summary

Experienced and customer-focused hospitality professional with a proven track record in client relations, te Professional Experience

Hotel Manager

Emerald Hotel & Suites - June 2023 - April 2024

- Interviewed, trained, and mentored staff to deliver exceptional service in alignment with hotel standards.

- Assisted in budget preparation, forecasting, and performance monitoring.

- Resolved customer complaints and proactively addressed operational challenges to ensure smooth busin

- Collaborated with sales teams to implement strategies that improved occupancy rates and revenue.

- Developed actionable plans to address service deficiencies and enhance guest experiences. Key Achievements:

- Reduced customer complaints by 50% through staff training and adherence to service guidelines.

- Enhanced hotel ratings on platforms such as Expedia, TripAdvisor, and Booking.com. Duty Manager

Best Western Plus Port O' Call Inn - July 2012 - December 2023

- Promoted progressively from Shuttle Driver to Duty Manager, reflecting exceptional performance and lead

- Oversaw daily operations of the front desk, including reservations, scheduling, and staff management.

- Handled employee performance issues, attendance reliability, and training for new team members.

- Acted as a liaison across departments to ensure seamless operations and exceptional guest experiences

- Managed escalated customer concerns, ensuring efficient and satisfactory resolutions. Key Achievements:

- Nominated five times for the White Hat Awards in the Best Customer Service category.

- Implemented streamlined scheduling processes, reducing staffing gaps and improving efficiency. Customer Service Coordinator & Fuel Attendant

Mohawk Husky Corner Store - December 2011 - July 2012

- Managed cash handling, transactions, and reconciliation at the beginning and end of shifts.

- Trained team members on regulatory compliance, including ID checks and selling restricted products.

- Handled escalated situations calmly and effectively while mentoring less experienced staff. Foreign Exchange Consultant

U.A.E Exchange, Dubai - August 2011 - July 2012

- Delivered quality foreign exchange services, maximizing company profitability and enhancing customer sa

- Resolved customer inquiries, turning them into successful sales conversions.

- Built strong client relationships to drive repeat business and mentored junior consultants. Education

Diploma in Computer Applications and Programming

Punjab Technical University - July 2003 - August 2004 Bachelor of Science in Information Technology

Punjab Technical University - April 2000 - May 2003 Skills & Certifications

- Exceptional communication and interpersonal skills

- Leadership and team management expertise

- Advanced proficiency in MS Office and administrative software

- Experienced in implementing policies and operational improvements

- Cash handling and reconciliation expertise

- Nominated for White Hat Awards (2013, 2014, 2015, 2016, 2018) Key Highlights

- Improved hotel ratings and guest satisfaction through operational excellence.

- Known for handling escalated situations with patience and professionalism.

- Recognized for accurate record-keeping and attention to detail.

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