Software Engineer Marketing Manager

HARPREET KAUR

SOFTWARE ENGINEER

************@*****.*** 925-***-**** LinkedIn Profile Fremont, CA, USA Aspiring software engineer pursuing Master’s in computer science from SFBU having skills in Python, RestAPIs, CRM, data analysis, and project management. Proficient in Agile, Scrum, Waterfall methodologies, and programming languages such as Python and SQL. Demonstrated expertise in leading international sales and marketing initiatives, managing client relationships, and optimizing operations for high-volume, high- pressure environments.

CORE COMPETENCIES

WORK EXPERIENCE

Modern Insecticides LTD

International Sales & Marketing Manager

Nov 2020 – Dec 2021

• Developed comprehensive marketing strategies by studying and examining advertising expectations and prospective opportunities, enhancing the company's market positioning.

• Worked on assigned tasks and projects, ensuring timely delivery and high-quality results.

• Communicated effectively with team members and stakeholders.

• Administered and supervised the creation of detailed plans and tools, ensuring alignment with corporate goals and optimizing marketing effectiveness.

• International Project seminars with the clients on latest technologies and products.

• Led the preparation of accurate sales and merchandising reports, documents, and newsletters, maintaining high standards of data integrity and precision.

• Conducted thorough analysis of sales activities, identifying trends, and optimizing strategies to meet market demands and improve sales performance.

• Collaborated with international teams, completing all tasks and responsibilities of a global marketing expert, ensuring seamless execution across various territories.

• High levels of creativity and quick problem-solving capabilities.

• Implemented and maintained rigorous review processes for marketing operations, ensuring all activities met high standards of quality and compliance under expert supervision.

AK Clinics

Senior Customer Counselor

March 2018 – June 2020

• Developed and maintained strong customer relations, effectively calming dissatisfied clients and ensuring comprehensive resolution of issues, leading to being chosen as the primary agent for dispute resolution.

• Successfully identified and created potential client opportunities, contributing to the expansion of the customer base and driving business growth.

• Efficiently answered and responded to customer inquiries, providing accurate and timely information to enhance customer satisfaction and retention.

• Cultivated and built lasting customer relationships, fostering trust and loyalty through consistent and personalized communication.

• Implemented problem-solving strategies to address and resolve customer complaints, resulting in improved client satisfaction and repeat business.

• Proactively engaged with clients to understand their needs, ensuring a high level of service and support, and strengthening the company's reputation for excellence.

Sarita Forgings LTD

Personal Assistant to the CEO

Sep 2017 – Mar 2018

• Efficiently managed administrative tasks, including mailing, scanning, faxing, and copying, ensuring seamless support for management.

• Expertly prepared and modified various documents such as reports, drafts, memos, and emails, enhancing communication efficiency.

• Accurately maintained the raw material database for the store department, ensuring inventory records were up to date.

• Scheduled and coordinated meetings, appointments, and travel arrangements for the Managing Director, optimizing time management.

• Responsively handled client queries regarding orders and deliveries, improving customer satisfaction.

• Oversaw the quality system in the HR department, ensuring adherence to company standards and policies.

• Kept the payment register current by diligently following up with clients on payment schedules, maintaining accurate financial records. CRM Systems Data Analysis

Project Management Python Programming

Team Leadership

Agile Methodologies

Marketing Strategy Development Process Improvement Data Structures Algo

Scrum Framework

Client Relationship Management

Team Leadership

Waterfall Model

Test Automation

SQL

Algorithms

• Administered stock management in the storeroom, providing weekly updates to the Managing Director to ensure informed decision-making. Digitrans (Bamko INC USA)

Operations Manager

2010 – 2014

• Developed and managed client relationships, enhancing service excellence and generating repeat business.

• Project Management with team handling with tight deadlines.

• Assisted in the creation of technical documentation and user manuals with our IT Teams to build an effective Operation Management System.

• Contributed to the design and implementation of new features and enhancement of the company software system .

• Worked on assigned tasks and projects, ensuring timely delivery and high quality results.

• Led recruitment and appraisal processes, screening resumes, and providing HR with top candidate lists, improving hiring efficiency.

• Supervised and led a team of customer service staff, ensuring high performance and consistent service delivery.

• Provided expert help and advice to customers using our products, boosting customer satisfaction scores.

• Communicated courteously with customers through multiple channels, maintaining a high customer satisfaction rate.

• Investigated and resolved complex customer problems, reducing complaint resolution time.

• Maintained accurate records of customer interactions, improving data integrity and retrieval efficiency.

• Trained staff to deliver high standards of customer service, resulting in an improvement in service quality.

• Collaborated with management on customer service initiatives, contributing to an increase in customer retention.

• Developed complex relationships, ensuring outstanding customer satisfaction and strong working relationships. Digitrans (Bamko INC USA)

Operations Executive

2008 – 2010

• Developed & optimized global supply chain sourcing strategies, ensuring efficient procurement processes.

• Led daily operations for both overseas and domestic production, achieving high revenue and managing high-volume outputs.

• Managed and collaborated with multiple sourcing representatives across various countries.

• Quoted and negotiated with vendors, securing the best deals for clients and consistently winning competitive bids.

• Prepared detailed sales reports and maintained comprehensive records of business expenses, ensuring accurate submissions to the account manager.

• Followed up with clients to ensure satisfaction with purchased goods, arranging necessary modifications and resolving any arising issues promptly.

• Oversaw budgets, timelines, transportation logistics, and the importing and exporting of goods, ensuring seamless operations and cost control.

• Brainstormed, created, and presented original promotional ideas tailored to different budgets and target audiences, enhancing market reach and engagement.

EDUCATION

M.S. Computer Science

San Francisco Bay University, USA

Expected Graduation -December 2025

Bachelor Of Computer Application

Makhanlal Chaturvedi National University of Bhopal Graduated -2008 with 3.6 GPA.

CERTIFICATES

Introduction to calculus

Coursera.org

Project management methodologies

Coursera.org

TECHNICAL SKILLS

Project Management & Data analysis:

Programming skills:

Interfaces:

Quality Assurance:

Project Management, Agile, Scrum, Waterfall,

Python, SQL.

Rest APIs.

Git.

Computer Tools: Microsoft Excel, MS Word, MS PowerPoint, MS Access, MS Outlook SOFT SKILLS

Leadership & Teamwork Proactive Verbal & Communications skills Problem solving Emotional Intelligence

Contact this candidate