Customer Service

Nadine Bahgat

916-***-**** *********@*****.***

Relocated to Pittsburgh, Pennsylvania

Overview: With 5+ years of experience in the service industry, I’m well-versed in providing excellent service across the hotel, retail, restaurant, real estate, health care and education industries. I’m also well-versed in technology and social media marketing, including experience at internships at companies such as Facebook HQ. I’m a high school graduate who is currently enrolled in college and looking for full-time opportunities. EDUCATION

Orange Coast College, Nursing, Currently Enrolled. EXPERIENCE

Appointment Coordinator/Internal Service Advisor, Oct ‘23- Current Mercedes Benz of Pittsburgh, Pittsburgh, PA

● Collaborate with sales and service to coordinate pickups and schedule service appointments.

● Manage a team of drivers to arrange any pick ups and drop offs for customer vehicles.

● Handle any inbound calls in regards to scheduling appointments or updating customer information.

● Make any outbound calls to schedule clients in for state inspection, yearly maintenance, or any vehicle repairs. Patient Services Representative, July ‘23-Sep ‘23

Coury & Buehler Physical Therapy, Irvine, CA

● Provided the highest level of customer service care while greeting and scheduling patients.

● Contacting insurance companies and medical offices to gather confidential patient information in order to receive authorized treatment for patients.

● Explaining patient insurance benefits, and effectively communicating between therapist and and other team members.

● Assisting patients to complete intake packets and schedule future visits. Front Desk Receptionist, Nov ‘21-July ‘22; Jan ‘23-July ‘23 LA Fitness, Santa Ana, CA

● Provide excellent customer service and greet guests upon check-in while providing assistance to guests.

● Update members’ account information using various computer applications.

● Handling personal information such as credit cards, ID’s, and personal account information.

● Followed up with customers to reinstate memberships & collaborated with sales to complete membership sign ups.

Office Administrator/Personal Assistant, July 22’-Dec ‘22 RS Real Estate Plus, Irvine, CA

● Maintain office services by organizing office operations and procedures, controlling correspondence, and communicating with companies regarding the property expenses.

● Holding open houses, following up with clients, and renting properties in the Orange County area.

● Completing seller disclosures, lease agreements, and HOA paperwork.

● Scheduling accordingly with clients to view prospective homes and arranging follow up visits with tenants. Front Desk Guest Services, Aug. ‘21-July 22’

Seaside Laguna Hotel, Laguna Beach, CA

● Provide excellent guest services at this 4-star boutique hotel, including checking-in/out, processing payments, booking rooms and responding to inquiries in a timely and friendly manner.

● Ensure high level concierge services including local destination recommendations and information on hotel events and spa services.

● Collaborate across departments like housekeeping, and food and beverage to exceed guest expectations.

● Develop social media postings and influencer management to drive traffic and awareness to the hotel.

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