Customer Service A Dedicated
Resume:
Jacqueline Dominguez
**** ********** *** ***** ** 10467
*.*********@*****.***
Skills
• Customer Support: Expertise in handling inquiries, resolving complaints, and ensuring customer satisfaction through various platforms (phone, email, and chat).
• Virtual Administration: Experience managing calendars, coordinating appointments, and organizing virtual meetings using tools like Google Workspace, Zoom, and Microsoft Teams.
• Data Entry & Documentation: Accurate and efficient in managing records, updating spreadsheets, and processing documentation.
• Tech Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, Slack, and CRM platforms like Zendesk and Salesforce.
• Problem Solving: Strong analytical and decision-making skills to efficiently troubleshoot and resolve customer issues.
• Time Management: Adept at balancing multiple tasks and meeting deadlines in a fast-paced, remote work environment.
• Languages: Fluent in English and Spanish, providing bilingual support. Professional Experience
October 2022 - January 2025
311 Customer Service Representative October 2022 - January 2025 I provided comprehensive assistance by addressing non-emergency inquiries and processing service requests across various city agencies, including sanitation, housing, transportation, and public safety. Collaborated with multiple municipal departments to ensure accurate information and timely resolutions for residents. Demonstrated expertise in navigating complex databases, documenting interactions, and delivering high-quality support in a fast-paced environment. Maintained professionalism and empathy while handling diverse issues, contributing to community satisfaction and improved access to city resources. Virtual Administrative Assistant
Freelancer Remote
January 2020 – September 2024
• Provided administrative support to small businesses and entrepreneurs, including managing emails, scheduling meetings, and organizing digital files.
• Maintained client databases and handled invoicing through QuickBooks.
• Managed social media accounts, updating content calendars, and engaging with followers.
Customer Service Representative
Burger King Bronx, NY
2019 – 2023
• Delivered exceptional customer service by addressing inquiries, handling complaints, and managing orders efficiently in a fast-paced environment.
• Streamlined the inventory process, improving daily operations and reducing costs, which earned me Employee of the Month recognition.
• Trained and mentored new team members, ensuring they were familiar with company policies and customer service standards.
Chat Support Agent
Remote Various Clients (Upwork)
2018 – 2020
• Responded to customer inquiries and provided real-time assistance via live chat for e-commerce platforms.
• Resolved technical and billing issues, escalating complex cases when necessary while maintaining a 98% customer satisfaction rate.
• Assisted with online sales and returns processes, following company policies to ensure smooth transactions.
Education & Certifications
• Certified Home Health Aide (HHA) – New Jersey Department of Health
• First Aid & CPR Certified – American Red Cross
• High School Diploma –
High school for youth and community development
Languages
• English: Native
• Spanish: Fluent
References
Available upon request.
Contact this candidate