Data Entry Call Center, Documents Specialist, Customer service records

Cynthis Marsh

************@*****.*** QUEENS, NEW, US 347-***-****

WORK HISTORY

Document Specialist (Remote) at Tidal Basin Government Consulting October 2024 - January 2025 (0.5 Year)

· Performing data entry and uploading documents within the applicable systems of record · Managing cases in conformance with program requirements and guidelines · Collecting and reviewing documents and applicant information. · Collecting and verifying information and or documents from applicants. · Sending, receiving, analyzing, and processing electronic and hard copy correspondence, documents, and forms. · Answering calls received through the call center and providing customer service within the call center environment. · Responding to phone calls, and or emails about disaster program requirements and the status of applications. · Ability to articulate details in a manner understandable to a variety of individuals over the phone and via email. · Assist with both internal and external audits. Rental Management Recertification Specialist at RY Management May 2022 - May 2023 (1.5 Years)

· Update Rental spreadsheet for HPD. · Interview applicants whose is qualified for low-Income housing with HPD · Complete files and send to HUD HPD for approval. · Do an inspection on the apartment before showing the apartment to the tenants. · Collect required documents for HPD rental application. · Draft letters and create spreadsheet for tenants. · Check, enter and update tenants’ information in the Yardi. · Update tenant’s lease. · Collect and update documents for tenants. · Meet with lawyers in courts for tenants with eviction notice. · Fax Documents to banks, courts, section 8, schools, and jobs to verify information. Communications Specialist-Repayment at New York State Governor’s Office of Storm Recovery

September 2016 - March 2020 (3.5 Years)

· Provide a detailed and accurate explanation for overpayment of government grants funds to applicants. · Utilizing government databases, spreadsheets, policies, and signed agreements. Drafted letters and created spreadsheets to communicate financial obligations to applicants. · Analyzed data from insurance and associated documents to determine applicable costs to community development housing grants. Tracked and documented communication with applicants to ensure appropriate follow up and to maintain schedule and due diligence prior to transferring the file to litigation. · Contributed to recovery efforts resulting in over 10M in repayment agreements and over 9M in actual funds received. Maintained strong customer service, organizational, and communication skills. Interim Mortgage Assistance Case Representative at HORNE LLC – Governor’s Office of Storm Recovery, NY Rising Housing Recovery Program April 2014 - October 2015 (2 Years)

· Introduced the Interim Mortgage Assistance Program and Policy to property owners. · Conducted the Interim Mortgage Assistance Program meetings with property owners in person via phone, email, and mail. Assisted in allocating over 20 million in Housing of Urban Development (HUD) Grant funds to eligible property owners. Assisted eligible property owners with Housing of Urban Development (HUD) Grant funds for up to 3,000 on a monthly basis for up to 20 payments, for a maximum payment of 60,000, or until return to primary residence. · Managed a caseload of over 450 Interim Mortgage Assistance applicants. · Proved the ability to multitask and resolve the client property owner’s issues and excel within a demanding, high-volume setting. · Communicated and coordinated with the Governor’s Office of Storm Recovery, Site Managers, Leads, Case Managers, and outside Disaster Case Managers · Ensured the satisfactory and passing of the Housing of Urban Development (HUD) audit. · Stayed current on all NY Rising Program and Interim Mortgage Assistance Program policy changes and modifications. · Worked with property owners to gather all requested documents required for the property owner’s Interim Mortgage Assistance case. · Ensured the security of all property owner’s personal and sensitive records. · Reviewed and verified all required application information, insurance claims data, and grant eligibility. · Maintained strong customer service, organizational, and communication skills. · Scanned Coded, processed documents files, created spreadsheets, data entry.

Administrative Assistant at ProSource Technologies – Governor’s Office of Storm Recovery, NY Rising Housing Recovery Program

August 2013 - April 2014 (1 Year)

· Prepared and organized all property owner and new property owner kiosk meetings for the NY Rising Rehabilitation Program and the Interim Mortgage Assistance Program. · Trained the Interim Mortgage Assistance Program at the Home Office as well as outside NY Rising Office Maintained strong customer service, organizational, and communication skills. Ensured the security of all property owner’s personal and sensitive records. · Ordered supplies inventory for the office. · Scanned Coded, processed documents files, created spreadsheets, data entry. · Maintained the workflow of the office. Performed all other duties as assigned. Medical Records Clerk at Nassau County Correctional Center - Armor Correctional Health Service

March 2012 - February 2013 (1 Year)

· Maintained patient files and retrieved files for scheduled appointments filed study patient charts filed all patient data upon receipt of information initiated records for new patients and created computer index prepared file labels maintained filing statistics audits filing sequence. · Responded to requests for medical records processed letters and reports answered and directed telephone calls. · Retrieved patient schedules from the computer system distributed lab reports to physicians, and materials to other departments requested information from various departments responded to correspondence requests. · Photocopied records and documents for billing and or legal services sent and received information via facsimile machine. · Maintained strong customer service, organizational, and communication skills. · Ensured the security of all property owner’s personal and sensitive records.

EDUCATION

Hunter Business School - Bachelors Degree

Graduated 2003-01-01

Computer Office Technology

SKILLS

Auditing, To complete

Billing, To complete

Call Centers, To complete

Medical Records, To complete

Spreadsheets, To complete

Lawsuits, To complete

Claim Processing, To complete

Customer Service, To complete

Communication, To complete

Databases, To complete

Mortgage Loans, To complete

Data Entry, To complete

Due Diligence, To complete

Finance, To complete

Property Management, To complete

Fax, To complete

Multitasking, To complete

Statistics, To complete

Filing, To complete

Administration, To complete

Team-working, To complete

LANGUAGES

Other, Native/Bilingual

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