Project Manager Scrum Master

Terriann Baker

** *. ********** **, ******** MA *1507, 508-***-****

********.*******@*****.***

Summary

Global Project Manager / Scrum Master with over ten years of success managing and directing new applications and product launches, managing various sized projects, instituting cost and schedule controls, and establishing best practices.

Technical Skills

Microsoft Project

SDLC

Sharepoint

Video Conference

Outlook

MS Excel

Visio

Jira

Planview

MS PowerPoint

Agile/Waterfall

Clarity

Confluence

MS Word

RTC Tracking

Teams

Certifications and Professional Development

Project Leadership Certification (2006)

Agile Training (2014)

Project Management Certification, Bryant University (2006)

PMP Training (2014)

JAD Facilitator Certification, Bryant University (2000)

Certified Scrum Master (2015)

Applying Portfolio Scaled Portfolio Kanban (prokanban.org 2024)

Applying Professional Kanban (prokanban.org 2024)

Applying Metrics for Predictability (prokanban.org 2024)

Experience

Albano Consulting April 2024 – November 2024

Senior IT Project Manager– MassMutual Insurance (April 2024 – November 2024)

●Working with the stakeholders to deliver DOL Regulatory changes for the Insurance Industry

●Participated with both business and development resources to identify and document the business and technical requirements

●Implemented change requests requested by business

●Documented and closed project, when DOL Regulatory changes were over-turned

Randstad Consulting October 2020 – March 2024

Senior IT Project Manager– McKesson Pharmaceutical Distribution (November 2023 - March 2024)

●Working with the business to establish a standardized method of collaboration between Product and Engineering teams to streamline the process

●Collaborated with business and development resources to implement new workflow tracking process to simplify capacity planning and forecasting activities

Senior IT Project Manager (ERPMO) – Progressive Insurance (April 2022 – June 2023)

●Working on the Commercial Lines business handling a large ERP system deployment within a hybrid Agile/Waterfall environment

●Handled all phases of project management from high level planning through to execution and deployment including defining, estimating, scheduling, updating, and reporting on project deliverables and resources using MS Project

●Managed a diverse team of resources, including developers, architects, QA, business sponsors, forecasted future project needs, and time-tracking for all project resources

●Handled third party vendors, as well as offshore resources including contract negotiation, SOW creation and budgeting, and proof of concepts

Project Manager (PMO) – The Hanover (October 2020-December 2021)

●Participated and monitored gathering project requirements

oCoordinated collaboration activities between the business, technology and vendors

●Initiated and tracked project deliverables and approvals

●Conducted weekly status meetings with both business and technology teams

●Work with teams to coordinate deliverables between teams using a hybrid Waterfall methodology

oDelivering code to QA as soon as developed and unit tested

●Managed, documented and escalated potential risks to projects

●Defect resolution monitoring

●Managed projects in a cross-matrixed environment and coordinated test planning based on environment availability

Fast Switch February 2019 -October 2020

Project Manager (EPMO) - Voya

●Participated with documenting requirements

oCoordinated collaboration activities between the business, technology and vendors

●Tracked, assigned and coordinate project tasks

●Conducted weekly meetings with technology teams

●Tracked status of requirement progression

oReported the burn down rate for overall project status on a weekly basis

●Work with teams to coordinate deliverables between teams using Agile and those using Waterfall methodology

●Managed and identified potential risks to the project

oMitigated challenges and/or roadblocks

●Organized and conduct project retrospectives

oWorked with teams to address areas for improvement

●Defect monitoring and resolution

●Managed projects in a cross-matrixed environment and coordinated deliverables using both Agile and Waterfall technologies simultaneously.

oAssisted and managed project teams during the migration from Waterfall to Agile Methodology

oCoordinated project estimation efforts

oMonitored and report on project spend

●Coordinated cross-team dependencies

oSet and communicated project expectations

●Coordinated and scheduled implementation activities.

oMonitored team install activities

oParticipated and coordinated business post-install testing/sign-off

Randstad Consulting June 2018 - December 2018

Project Manager - CVS

●Defined project deliverables and monitored status of project plan for technology throughout project lifecycle

●Participated with Documenting Stories, assisted with the business review and approval of stories

●Managed and Facilitated with Sprint Planning

●Conducted Daily Stand-up with technology teams

●Tracked status of story progression

oUtilized the JIRA tool to create dashboard of project reporting

oReported the burn down rate for each sprint and overall project status

●Managed and identified potential risks to the project

oMitigated challenges and/or roadblocks

oEscalated risk items to management

●Organized and conducted both sprint and project retrospectives

oWork with teams to address areas for improvement

●Transferred knowledge to quality assurance analysts on the new enhancements to minimize risk to the customer.

oParticipated in defect monitoring and resolution

oAddressed environmental issues impacting project deliverables/schedule

●Scheduled and facilitated project meetings across multiple time zones to minimize the disruption of the flow of information and maximize participation.

●Managed projects in a cross-matrixed environment and coordinated deliverables using both Agile and Waterfall technologies simultaneously.

oAssisted and managed project teams during the migration from Waterfall to Agile Methodology

oCoordinated project estimation efforts

oMonitored and reported on project spend

●Initiated the process of conducting business and technology collaboration effects which accelerated the milestone deliveries.

oCoordinated cross-team dependencies

oCommunicated and mitigated project risks

oSet and communicated project expectations

●Coordinated and scheduled implementation activities.

oCoordinated and prepared implementation requirements

oMonitored team install activities

oParticipated and coordinated business post-install testing/sign-off

FIDELITY INVESTMENTS, Smithfield, RI and Boston, MA December 2000 – January 2018

Project Manager/Senior Project Manager (2009 – 2018)

Defined project deliverables and monitored status of project plan for technology throughout project lifecycle within Personal and Retirement Investments. Supporting Personal and Retirement Investments

●Coordinated usability testing on three major projects to design most effective screen flow for customer usage (SDLC).

●Transferred knowledge to quality assurance analysts on the new enhancements to minimize risk to the customer.

oParticipated in defect monitoring and resolution

oAddressed environmental issues impacting project deliverables/schedule

●Managed changes to technology that supported the architectural roadmap by notifying the impacted stakeholders.

●Designed a mechanism for customers to change investment preferences within the existing platform, saving the customer time and improving the experience.

oLed a team of 15 from India, China, South Carolina, and Texas.

oResponsible for monitoring and policing project spend

oCaptured new investment option working closely with business partners during SDLC

oCreated new unified account.

oTransferred responsibility from the company’s representative to the customer.

oReduced project lifecycle by four months, applying lean principles.

oPlanned and participated in post-production validation

●Facilitated the migration of data/content from a legacy system to a new content management system

oResponsible for monitoring and policing project spend

oCollaborated with customers to identify new workflow process (SDLC)

oCoordinated the transition for multiple user applications

oParticipated in business acceptance validation (SDLC)

oScheduled/Participated in release management

oPlanned production validation activities

oDecommissioned non-supported legacy content system

●Scheduled and facilitated project meetings across multiple time zones to minimize the disruption of the flow of information and maximize participation.

oProject Kick-off, Daily Stand-ups; Sprint Planning; Sprint Story Grooming; Weekly Project Status; Sprint Retrospectives; Escalated Issues Monitoring; Team Lead Check-In meeting

●Documented and communicated weekly status reports

oCommunicated overall project status via documentation and weekly stakeholder project status meetings

oReported on change control received and project impact

oIdentified and communicated potential project risks

oCommunicated recent deliverables met and up-coming deliverables planned

●Managed projects in a cross-matrixed environment and coordinated deliverables using both Agile and Waterfall technologies simultaneously.

oAssisted and managed project teams during the migration from Waterfall to Agile Methodology

oCoordinated project estimation efforts

oMonitored and reported on project spend

oIdentified and addressed all project dependencies/challenges

●Initiated the process of conducting business and technology collaboration effects which accelerated the milestone deliveries.

oAssigned team tasks/deliverables

oCoordinated cross-team dependencies

oTracked and communicated velocity and burn down rates to all stakeholders

●Coordinated and scheduled implementation activities.

●Facilitated and participated in post-project retrospectives.

Resource Project Manager (2006 – 2009)

●Implemented technology changes for both small and multi-year projects.

●Collaborated with technology teams on design approach to meet all business requests.

●Communicated status to both technology and business partners throughout project lifecycle.

●Managed day-to-day production support and project scheduling/assignments.

●Managed the resources for project teams from eight to 25 people for maintenance support.

Senior Systems Analyst/Resource Manager (2000 – 2006)

●Worked with business partner to clearly define their system and business requirements.

●Documented systems design specifications.

●Collaborated with systems team to determine best solution/design.

●Conducted quality testing and trained quality analyst on systems changes.

●Managed 18 resources in U.S. and India.

●Coordinated and supported production installations.

HANOVER INSURANCE COMPANY, Worcester, MA June 1998 – December 2000

Senior Systems Analyst

●Developed workflows for money movement transactions (Plexus)

●Analyzed business needs and identified system requirements for new program.

●Created and presented project status reports for the executive management.

●Production support for analysts/representatives

Education

Bachelor of Science, Business Administration, Nichols College, Dudley, MA (2018)

Associate of Science, Business Administration, Quinsigamond Community College, Worcester MA (1994)

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