Human Resources Customer Support

KATHY C. HILL

Address: **** **** ******* ** *****: ************.*********@*****.***

Buford, Georgia 30519 Phone: 678-***-****

PROFESSIONAL SUMMARY

Accomplished and dedicated to a job with great responsibility that allows me to serve others while utilizing my administrative skills. Experience encompasses office management, book keeping/reporting, and customer support spanning multiple industries. Strengths include strategic leadership, superb organization, sound business judgment, creative problem solving, and excellent communication skills. EDUCATION & SKILLS

Associate Degree in Computer Science –Gaston College, Dallas, NC Payroll Processing 10 key by touch

Microsoft Suite: Word, Excel, Outlook, Publisher, Power Point Quickbooks Pro Accounting Software

Legal Software - Practice Panther, Lawmatics, Abacus Law Database ADP Payroll Processing PROFESSIONAL EXPERIENCE

Sparks Law Firm, LLC, Alpharetta, GA 5/2024 – 9/2024 ADMINISTRATIVE SUPPORT

Manage phone calls and emails of potential clients; Determine their legal case need and schedule accordingly; Manage Calendars for Attorneys and Team Members for first time consults, client progress reporting, and opposing counsel negotiations. Provide Paralegal Services for new start LLC Liability Companies. Atlanta Office Technologies, Norcross, GA 10/2019 – 5/2024 ADMINISTRATION

Customer Service Representative for Service Calls, Logistical Coordinator for sales outside of Atlanta territories, Accounting Duties including Payables, Monthly Reporting, and Accounts Receivables. Sparks Law Firm, LLC, Alpharetta, GA 3/2019 – 10/2019 OFFICE ADMINISTRATOR

Manage office of five attorneys, one paralegal, and receptionist. Responsible for all Billing, Collections, Deposits, Management Reports, and Human Resources. Assist founding attorney with projects as needed. The Phoenix at Lake Lanier – Senior Assisted Living & Memory Care, Gainesville 7/2018 – 3/2019 Arbor Terrace – Senior Assisted Living & Memory Care, Dacula 2/2018 – 7/2018 BUSINESS OFFICE MANAGER

Responsible for all financial process including Payroll, Accounts Receivables, Resident Lease & Care Invoicing, Bank Deposits, Long Term Insurance Filing, Accounts Payables, Collections, and Budget Reporting. In addition, Human Resources, Coordinating New Employee Orientation, Leading Monthly Employee Meetings. Reformed University Fellowship, Lawrenceville, Georgia 1/2015 – 2/2018 ACCOUNTING ASSOCIATE - PAYROLL & BENEFITS for the Presbyterian Church in America Responsible for processing payroll using ADP with all deductions for healthcare, retirement, health savings accounts, and taxation for 280 employees located across the USA. Make subsequent payments to insurance carriers. Prepare journal entries for these monthly cash disbursements. Communicate by email/phone with staff through the new hire process, yearly budget adjustments, and life event changes. Comcast Spotlight, Alpharetta, Georgia 5/2014 - 1/2015 TRAFFIC COORDINATOR for Cable Advertisements

Processed orders for local and national ad campaigns, Scheduled ad placement in multiple markets with close adherence to time parameters allowed and separation between competing companies, Communicated with Ad Agencies to obtain correct digital commercial based on order. Tyler Law Firm, LLC, Suwanee, Georgia 8/2009 - 4/2014 OFFICE MANAGER for a small criminal defense law firm in business since 2008 Recruited to start up the new law firm to handle all aspects of business operations including court calendar management, marketing, brochure design, billing, collections, accounts payable, payroll processing, tax reporting, client communications, preparing legal motions, ordering supplies, developing and maintaining client statistics, and managing staff.

Mission to North America, Lawrenceville, Georgia 7/2006 – 8/2009 FINANCIAL ADMINISTRATIVE ASSISTANT for the Presbyterian Church in America Assisted ministers in beginning a new church plant by developing their starting budgets, prepared and calculated monthly salary distributions based on donor pledges, processed donor pledges, prepared monthly reports and issued support checks for each church plant until mature enough to be independent. Horizon Baptist Church, Suwanee, Georgia 5/1999-7/2006 FINANCIAL CHURCH SECRETARY for Baptist Church

Financial duties: Accounts Payable, Tithing Records, Bank Deposits, Reports, and Yearly Budget Preparation. Administrative duties included weekly bulletin creation, coordination of ministry workers, correspondence, maintaining membership directory, assisting the Pastor and Music Director. Georgia Dermatology, Atlanta, Georgia 3/1993-5/1999 PRACTICE ADMINISTRATOR for 7 doctors, 4 offices, 2 physician assistants and 32 employees Responsible for all aspects of the business including Human Resources, Operations, Accounts Payables, Accounts Receivables, Managed Care Contracts, Financial Reporting, Monthly Retails Sales Tax Reporting, Payroll, and Tax preparation for Accountant. Coordinated and helped with design of 3 new satellite offices. Relevant work experience: Work Hardening Dynamics Rehabilitation; Wesley Woods Geriatric Center Medical Administration for two Rehab facilities including Transcribing Medical Notes, Billing, Scheduling & Managing Calendars for Therapists and Patients. Overseeing staff in patient relations and chart handling. HOBBIES AND INTERESTS

I find joy in a variety of hobbies including Yoga, Reading, Cooking, Sewing Quilts, and Crocheting. For years, I served as a Caterer part time enjoying learning how to cook for many special diets while managing wedding receptions, military award receptions, film crew meals, company holiday parties, and individual special occasions. These hobbies provide a creative outlet that contribute to my well-being and enhance my ability to approach business challenges with a fresh prospective.