Customer Service Administrative Assistant

SAUCERAEE SWIFT-HODGES

**** **** ****** ****, #*** 404-***-****

Union City, GA 30214 ***********@*****.***

CUSTOMER SERVICE REPRESENTATIVE

Self-motivated administrative assistant with ten years in experience in a professional support capacity. I have several years’ experience in maintaining, preparing, and organizing data. Receiving phone calls, greeting customers, research, compiling, and monitoring data. I have been recognized in providing quality work in processing of data, critical thinking, and teamwork.

Core Competencies

Strong interpersonal skills

Superlative multi-tasking abilities

Detail Oriented

Active listener

Dependable

PROFESSIONAL EXPERIENCE

Randstad (assignment with Wells Fargo Lockbox), Hapeville, GA

CHECK PROCESSOR-May 2022-May 2024

Opened payments mailed by our clients. Extracted contents of envelopes. Processed mailed in payments by sorting, separating, and batching payments.

Modivcare, College Park, GA

CUSTOMER SERVICE REPRESENTATIVE-December 2020-March 2022

Booked transportation for non-emergency members. Located drivers for members who are, or may be late for a medical appointment, and contacted drivers to verify members’ appointments.

Computer Generated Solutions, Peachtree Corners, GA

TECHNICAL SUPPORT REPRESENTATIVE,-April 2019-Marach 2020

Troubleshoot cell phone and tablets, if unable to resolve, escalate to next level of Tech Support, assisted with questions regarding billing, cell phone leases (and end of lease options), activated phones, advised customers’ how to use their phone when roaming, added and removed features, processed payments, modified payment arrangements, advised customers how to use self-service options.

TRC Staffing (assignment with Carey Limousine) Atlanta, GA

RESERVATIONIST- October 2018-December 2018

Assist clients with booking transportation, modified reservations, cancelled reservations, and booked reservations from parent company.

Manpower Staffing (assignment with Bank of America) Atlanta, GA

DATA ENTRY- August 2018-October 2018

Entering customer data from source documents, compiling, verifying, and sorting information for computer entry.

TRC Staffing (assignment with XPO Logistics) Peachtree City, GA

CUSTOMER SERVICE REPRESENTATIVE-November 2017-June 2018

Received calls, provided delivery instructions, and closed stops.

Amazon, East Point, GA

FULFILLMENT ASSOCIATE-August 2016-November 2017

Retrieved packages from conveyor belt, scanned and re-scanned packages, and placed packages on corresponding pallet for delivery.

Laptops, Gadgets, Galore, College Park, GA

OFFICE MANAGER-December 2015-August 2018

Assist owner with phone membership, set appointments, received calls, took messages, booked appointments, and managed office.

EDUCATION

SAVANNAH STATE UNIVERSITY- SAVANNAH, GA, GRADUATE

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