Public Relations Customer Service

Résumé of Qualifications

TERRENCE K. WATT

***** *** *** ***# *

Louisville Ms. 39339

*****@*************.***

TERRENCE K. WATT

STATEMENT OF PURPOSE

To commit my strong work ethic, high standard of attention to detail, exceptional leadership and administrative skills, to achieve desired business objectives and goals. Responsive to inmate concerns

SUMMARY OF QUALIFICATIONS

Astute, resourceful, results-driven professional with proven administrative, management, and leadership experience in all aspects of postal operations and administration, supply administration and management, personnel administration, information management, office automation and administration, and public relations.

Core Competencies:

• Financial Management • Budget Formulation & Management

• Economic, Cost & Financial Analyses • Staff Leadership/Development

• Supply Procedures Analysis • Customer Service & Satisfaction

• Public Relations & Communications • Employee Relations

• Training Program Management • Conflict Resolution

High level of skill in adapting analytical techniques and evaluation criteria to the measurement and improvement of program effectiveness and/or organizational productivity

Understand worth and dignity of subordinates and successfully integrate this human element in daily leadership

Computer Skills:

Proficient using Microsoft Office Suite (Outlook, Word, Power Point, Excel, and Access) Offender Track

EXPERIENCE

Winston-Choctaw County Correctional Facility (Warden) 08-2022 to 08-2024

Establish welding class for minimum class inmate with two years or less from being released. The inmates would receive NCER certification. NCER Carpentry class was also establish for inmates with three to two years remaining no matter the classification.

Responsible for the overall safe, secure, and efficient operation of the prison, overseeing the prison staff to ensure proper and consistent adherence to all applicable laws, rules, standards, and facility-specific policies.

Oversee staff training and request routine data reports on training activity including delinquency on mandated recurring training.

Supervise or conduct investigations of alleged inappropriate behavior and take disciplinary action, if deemed necessary.

Ensure that the facility and security equipment are properly functioning to keep staff safe.

Manage budgets and monitor expenses involving building and grounds upkeep, as well as significant health care, food services, and laundry costs.

They determine staffing needs and allocate available staff according to those needs. When needs are not met by available resources, a warden prioritizes staffing functions that must be covered, those that can be partially covered, and those that can be foregone for a period of time. When resources are strained, wardens advocate for more resources with their managers.

When it is alleged that a staff member acted inappropriately, the warden either investigates the situation or appoints someone to do the job.

EXPERIENCE

Winston-Choctaw County Correctional Facility (Deputy, Warden) 08-2021 to 08-2022

The authority and accountability for operations, interventions and security intelligence in the institution and is considered the second in command.

Transmits executive decisions and ensures that they are implemented. He or she replaces the Warden in the event of absence or inability to act. In addition to case management responsibilities, operations management and spiritual services (Aboriginal spirituality and chaplaincy), this function combines all responsibilities involving program management and offender activities.

Responsible for security intelligence in the institution. In the area of intervention, he or she approves case management and program planning and the review of security classifications (same level). In the area of operations, he or she approves all work schedules, Post Orders, the institutional routine, contingency plans and any interception (correspondence or telephone), except for privileged correspondents.

Winston-Choctaw County Correctional Facility (Chief of Security) 05-2016 to 08-2021

Perform evaluations of officers, and manages critical incidents implementing emergency protocols to major crimes, oversees investigation of all incidents.

Manage overall COMSEC posture - conduct receipt, inventory, destruction and control over system/communications/physical security posture risk assessment and compliance.

CSOs are responsible for enhancing and improving physical security and, increasingly, IT security. They must identify organizational protection goals and objectives, ensuring they're consistent with their organizations' strategic plans. Part of a CSO's job is to work with other executives to decide on the priority of security needs and then spend according to an organization's financial constraints and directives. CSOs also oversee a network of security directors, managers and staff and work with local, state and federal law enforcement and other security agencies.

A CSO is the executive whose ultimate role is to ensure that an organization's security function adds value and gives it a competitive advantage. A major part of a CSO's role within an organization is to help forge strong and secure connections between departments. For example, when corporate departments worry less about security vulnerabilities all around them, they may operate more smoothly with each other. A CSO who can reduce friction between departments thus adds value to an organization.

Winston-Choctaw County Correctional Facility (Lieutenant) 11-2014 to 05-2016

Charge of the day-to-day management of a shift. The responsibilities of the role may vary, depending on the size and type of facility, while the core duties of lieutenants tend to be the same wherever they work.

Charge of a shift. This gives him responsibility for one or more areas of a prison or correctional facility. The overall focus of this role is to make sure that things run smoothly, and the lieutenant will manage day-to-day operations and any emergencies that may arise. It is the job of the lieutenant to ensure that a shift meets all security standards. As well as being responsible for inmates, the lieutenant also manages other staff.

Charge of other staff on a shift, such as sergeants, corrections officers and jailers. He may also manage civilian staff working in the facility. The role has an overall responsibility for coordinating shift activities, security procedures and administrative reports.

Makes sure that his staff run the shift correctly, overseeing activities such as staff allocations, shift briefings, inspections, roll and sick calls, and recreation and work periods. He may also direct the management of inmates when they need to leave the facility for court or medical appointments. A lieutenant may also identify training needs for other officers and arrange training for them. He will also evaluate reports made by his officers and appraise their performance. Some lieutenants also participate in hiring new corrections staff.

Winston-Choctaw County Correctional Facility (Sergeant) 07-2014 to 11-2014

Supervising other correctional officers in a specific prison or part of the prison. They investigate alleged rule violations and inmate conflicts, identify and resolve problems that interfere with the prison’s day-to-day operations and make sure that prison equipment, such as its arsenal of weapons, remains in good working order.

Perform some of the same duties as a correctional officer, such as transporting and securing prisoners and responding to emergencies.

Develop training materials, help train new officers and lead continuing in-service training programs. They also conduct performance appraisals, make sure staff follow state-mandated policies and procedures and help resolve conflict between colleagues.

Served as coach, facilitator and negotiator in coordinating team initiatives in consensus building activities

Coached, trained and developed associates informally and through formal training programs, providing both informal and formal job performance-based feedback

Greatly enhanced efficiency and productivity in revamping the mail order system, claim and inquiries process, and the postal supply program

Earned numerous “Excellent” ratings during high level postal audits

TERRENCE K. WATT

Operations Management (Kellogg’s Brown & Roots)

Provided technical oversight for organizational programs associated with business processes, resource management (facilities, equipment, budget, stock control and infrastructure), organizational analysis, systems management, strategic planning, metrics and training

Established metric and analysis systems for departments to assess efficiency, effectiveness, and procedural compliance

Rendered guidance and expertise to organizational and unit managers on professional/organizational development/performance, staff specialty training/utilization, labor/management and employee relations

Personnel Management

Performed as the Drug and Alcohol Advisor for three years for a Battalion of 600 Seabees

Setting up appoints for aftercare and evaluating their progress.

Creating programs to prevent Drinking and Driving incidents, setting up free cab rides and coordinating rides for personnel who have consumed alcohol after hours.

Structured assignments and assigned work to subordinates based on priorities and deadlines, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees

Established standards of performance consistent with existing policy

Provided employees with proper guidance/direction and feedback on strengths and weaknesses

Held employees responsible for satisfactory completion of work assignments

Budget Planning & Administration

Actively engaged in organizational and departmental strategic plan formulation, development, and execution

Performed budget formulation work involving preparation of detailed analyses of annual and multi-year budget estimates for assigned organizational programs into a consolidated budget request

Planned, performed, coordinated, and scheduled budgetary financing for new programs and activities of substantive nature on an extended basis

Safety Program Manager

Ensured a proactive approach to accident prevention by training and advising personnel on safety issues

Conducted timely assessments of work center activities in accordance with Occupational Health and Safety regulations for the safe performance of work-related duties

Inspected project sites, grounds, buildings, and machinery to isolate hazards to life, health, and equipment

Compiled and analyzed mishap data, identified trends, and developed detailed recommendations to eliminate mishaps

Planned, organized, and presented weekly safety meetings

Conducted safety education campaigns by preparing and distributing literature, posters, and displays

Security Operations

Served as Team Leader, responsible for supervising and directing security personnel in providing optimum levels of security aimed at the protection of personnel, property, and resources

Controlled access to the installation and restricted buildings by checking identification credentials

Maintained qualification in proper utilization and maintenance of the M-16 automatic rifle and 12-gauge shotgun. Conducted physical security on several construction sites with the Navy Seabees while stationed with NMCB 74 while deployed in Iraq.

EDUCATION & PROFESSIONAL TRAINING

Gun Qualification 5-jun 2015

American Red Cross 7-10-2015

Rankin County Law Enforcement Officers’ Training Institute (Adult Detention Transcript) September 14-2015 thru Sept 29 2015

Branan Medical Corporation Certificate of Training Toxi-Cup June 29, 2015

MDOC Certificate of Training Trainers *-**-**-*-**-**

CTS TRAINING INSTITUTE OC SPRAY

Use of Force Training INC 08-08-2014

Heart saver First Aid CPR AED 10-14-21

Central Texas College/Military Credits

Completed 50+ semester hours towards an Associate, Business Administration EDUCATION:

UNIVERSITY OF MARYLAND COLLEGE EUROPE 3501 UNIVERSITY BLVD EAST COLLEGE PARK MD 20783

EDCP108 STUDY SKILLS 30-MAR-1992 22-MAY-1992 GRADE B

CENTRAL TEXAS COLLEGE PO BOX 1800 KILLEEN TX 76540

LAWE2301 PROBAT + PAROLE 24-OCT-1994 160DEC1994 GRADE B

LAWE1304 COURTS/CRIM.PRO 27-MAR-1995 19-MAY1995 GRADE A

LAWE1307 CRIME/AMERICA 05-JUN1995 28-JUL-1995 GRADE C

LAWE2312 HOMICIDE INVEST 20-JAN-1998 13-MAR-1998 GRADE B

LAWE1309 POLICE PRACTICE 30-MAR-1998 22-MAY-1998 GRADE B

LAWE1303 LEGAL ASPECTS 08-JUN-1998 31-JUL-1998 GRADE B

ASHWORTH COMMUNITY COLLEGE

HVAC/R CERTIFIED 28 OCT 2011 GRADE A + (98)

ATSC TSDD CONTAINER MANAGEMENT COURSE GRADE A + (100)

Purdue Global University (Current 166.5hrs)

CJ100 PUBLIC SAFETY GRADE A, CJ101 INTRO TO CJ IN U.S. GRADE A

CJ126 AMERICAN PRISONS GRADE A, CJ130 INTRO TO CORRECTIONS GRADE A

CJ156 CORR LAW FOR CORR OFCR GRADE A CJ340 APPLIED CJ ETHICS GRADE A

CM107 COLLEGE COMP I GRADE A SS238 ENGAGEMENT CIVIC& CITIZEN DRIVEN PUBLIC POLICY GRADE A, CJ 102 CRIMINOLOGY 1 GRADE A, CM220 COLLEGE COMP II GRADE A

CS204 PROFESSIONALISM GRADE A, CJ455 CORRECTIONAL ADMIN BRADE B

SC200 DISCOVERING SCIENCE GRADE B, MM150 SURVEY OF MATHEMATICS GRADE C

CJ433 PROBATION & PAROLE C, CJ490 RESEARCH METHODS IN CJ GRADE D

KELLOGS BROWN AND ROOTS UNIVERSITY

LG-KBR 2010 ETHICS TRAINING 15-SEP-2010 SCORE 100

GC110 ALLOWABLE COSTS-THE BASICS 2010 06-JUL-2010 SCORE 100

PR-LOGISTIC-INCOTERMS 2000 19DEC 2009 CLASS

GC120 PROCUREMENT PROCESS& ETHICS 2010 06 JUL 2010 SCORE 90

GC130 COST ESTAMATING FOR GOVT CONTRACTING 2010 06-JUL-2010 SCORE 100

COMMUNICATION SKILLS FOR SUCESSFUL MANAGEMENT 11-JAN-2009

PM-CLIENT RELATIONS 06-JUL-2010 SCORE 100

GC115 EXPENSE REPORTING PROCESS 2010 05-JUL-2010 SCORE 100

GC112 TIMEKEEPING-THE BASICS 2010 06-JUL-2010 SCORE 100

KBR PROJECT MANAGEMENT 101 26-JUN2010 Class

TRAFFICKING IN PERSONS 14-DEC-2007 SCORE 100

PR-LOGISTICS COURSE 19-DEC-2009 CLASS

INTERVIEWING AND HIRING PRACTICES 29-AUG-2009 SCORE 86

GC114 FLOORCHECK AUDIT 2010 06-JUL-2010 SCORE 100

DOCUMENTING DISCIPLINE 15-JAN-2009 SCORE 84

ADVANCE BUSINESS COMMUNICATION-BUSINESS WRITING FOR RESULTS SCORE 94

Dept. of Navy:

• Leadership/Management I & II • Alcohol & Drug Abuse for Managers/Supervisors

• Workplace Diversity • Sexual Harassment Awareness & Prevention

• Postal Operations Administration • Personnel Administration

• Fundamentals of Total Quality Leadership • Avoiding Harassment Claims: Policies and Procedures

AWARDS

Recipient of numerous awards for outstanding military, humanitarian, and community service

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