Customer Relations Service

APR *, **** • HISPANIC • *** PARKVIEW DR, SHAWNEE, UNITED STATES,

***** • **************@*****.*** • 405-***-**** • Y962150983 JASON BORUNDA

Customer Relations

PROFESSIONAL SUMMARY

Customer relations professional with over 19 years of extensive expertise in enhancing customer satisfaction and streamlining processes. Demonstrating strengths in attention to detail, conflict resolution, and team leadership, effectively coordinating with teams to optimize workflow and improve customer service. Committed to utilizing skills in process improvement and training to foster a collaborative environment that drives operational success and customer loyalty. EMPLOYMENT HISTORY

SIDELOADER OPERATOR Aug 2021 - Dec 2024

Jindal Films Shawnee

ORDER SELECTOR Oct 2012 - Feb 2021

Mclane Co Phoenix

WAITER/ EVENT COORDINATOR Jan 2010 - Sep 2012

Dave & Busters Scottsdale

Operate sideloader to transport materials efficiently to lines for customer, boosting warehouse productivity. Ensure safe loading/unloading, reducing material damage incidents. Coordinate with team and customer to streamline operations, enhancing workflow efficiency. Maintain equipment, resulting in decreased downtime and increased operational reliability. Efficiently picked and packed and loading customer orders, ensuring timely delivery and accuracy. Enhanced order accuracy, reducing errors through meticulous attention to detail and training new hires to keep positive continuity.

Utilized inventory management systems to streamline operations and improve workflow efficiency. Collaborated with team to optimize warehouse layout, resulting in faster order processing. Resolved logistical challenges, contributing to improved customer satisfaction and retention. Optimized order selection process, enhancing efficiency and accuracy. Consistently met strict deadlines while maintaining high-quality standards.

Meticulously managed inventory, ensuring precise product selection and packaging. Implemented error-reduction strategies, minimizing discrepancies.

Fostered strong teamwork, coordinating with warehouse staff to streamline operations. Shared best practices, contributing to overall productivity gains.

Proposed and implemented process improvements, reducing pick times and enhancing order accuracy. Adapted quickly to new technologies and systems.

Mentored new team members, facilitating their integration and skill development. Maintained a safe work environment, adhering to all safety protocols.

Coordinated events, ensuring guest satisfaction and repeat visits. Managed high-volume service, enhancing efficiency and customer experience. Facilitated team collaboration, leading to successful events and client loyalty. Orchestrated dining experiences, fostering customer satisfaction and repeat business. Streamlined event planning processes, reducing preparation time and enhancing overall efficiency in both waiter and coordinator roles.

Partnered with kitchen staff and management to ensure smooth service flow, resolving issues promptly and maintaining a positive atmosphere.

FORKLIFT OPERATOR May 2003 - Aug 2010

Safeway Tempe AZ

SKILLS

Team Leadership (Experienced), Time Management, Problem Solving, Conflict Resolution, Customer Service, Attention to Detail, Process Improvement, Inventory Control, Training & Development, Workflow Optimization, Safety Compliance, Adaptability, Critical Thinking, Customer Engagement, Communication, Sales Strategy. EDUCATION

DIPLOMA Sep 1989 - May 1993

Abraham Lincoln High School Santa Clara CA

HOBBIES

I also love to work specializing in textile art and airbrush. Painting, acrylics and oils with great attention to sketching and inking with an accumulation of 35 years of experience combined. Operated forklifts to move produce efficiently, reducing and handling time for customers Ensured safety compliance, minimizing workplace incidents Collaborated with team to optimize warehouse layout, enhancing workflow with complete communication to customers. Maintained equipment, improving operational uptime Executed inventory checks, ensuring accurate stock levels for customers. Operated forklift to efficiently move and organize inventory, enhancing warehouse productivity. Implemented new storage system, reducing retrieval times substantially.

Maintained meticulous records of inventory movements, ensuring accuracy in stock levels. Conducted regular safety checks, contributing to zero accidents.

Proposed and implemented a numeric inventory system, streamlining product location and reducing picking errors. Trained new operators in efficient techniques.

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