Customer Care Office Clerk

Bianca Carranza

916-***-**** *****************@*****.***

SUMMARY OF QUALIFICATIONS

Effective Communication and Listening

Adept in Teamwork

Creative Problem Solver and Flexible

Energetic, Positive, Upbeat Nature

Quality Customer Care and Respectful

Organizational & Leadership Skills

Attention to Detail and Organized

Microsoft Office Applications

Exceed Demands and Meet Goals

Training and Development

EXPERIENCE

Receptionist

Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Scheduled appointments and maintain and update appointment calendars.

Provided information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Office Clerk

Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.

Reviewed files, records, and other documents to obtain information to respond to requests.

Opened, sorted, and routed incoming mail, answered correspondence, and prepare outgoing mail.

Completed work schedules, manage calendars, and arrange appointments.

Inventory and ordered materials, supplies, and services.

Trained other staff members to perform work activities, such as using computer applications.

Customer Service Representative

Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Solicited sales of new or additional services or products.

Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

WORK HISTORY

Cook, LA CADA, Santa Fe Spring, CA 2022-2023

Seamstress, VSPW, Chowchilla, CA 2020-2021

Server, Luigis Pizza, Sacramento, CA 2014-2017

Office Manager, Morning Brew, Sacramento, CA 2014-2016

Credit Clerk/ Receptionist, Western Dental, Sacramento, CA 2008-2009

EDUCATION AND TRAINING

GED, VSPW Adult School Graduated, Chowchilla, CA

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