Customer Service Sales Associate

April Hicks

Jamacia, N.Y ***** CELL: 347-***-**** EMAIL: **************@*****.***

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PROFESSIONAL SUMMARY

Highly motivated Customer Service Representative with 12 years of experience in providing exceptional customer service. Excellent at creating memorable guest experiences, resolving issues with professionalism, and maintaining high standards of service. Proficient in enhancing guest satisfaction and loyalty. Possess excellent communication, problem- solving and organizational skills and an aptitude for quickly learning new technologies. EDUCATION & CERTIFICATIONS

West Chester East High School, West Chester, PA, September 2005-June 2006 WORK EXPERIENCE

Dollar Tree, Jamaica, NY December 2024-December 2024 Sales Associate

• Maintained a high level of good customer service.

• Handled all sales transactions while operating assigned cash register.

• Assisted with unloading trucks.

• Adhered to and upholds policies and procedures.

Marshalls, Brooklyn, NY September 2024-December 2024 Retail Sales Associate

• Accurately rung customer purchases/returns and counts change back to customer according to established operating procedures.

• Promoted credit and loyalty programs.

• Maintained all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.

• Initiated and participated in store recovery as needed throughout the day. Burlington, Brooklyn, NY June 2024-August 2024

Cashier/ Customer Service

• Delivered excellent customer service with a positive, professional attitude.

• Accurately and efficiently rung up sales, bagged items, requesting price checks, honoring coupons, and collecting payments

• Processed layaways, returns, and exchanges.

• Performed other tasks as assigned by manager from time-to-time. UPS, Brooklyn, NY December 2023-January 2024

Seasonal Helper

• Inspected packages for damages, verifying addresses, and ensuring proper product placement on the truck.

• Efficiently loaded and unloaded packages from the delivery vehicle at the warehouse and customer locations.

• Interacted with customers during delivery, providing information about products, and addressing any concerns.

• Adhered to safety procedures while loading, unloading, and on the road. Burger King, Newport News, VA August 2022-August 2023 Assistant Manager

• Ensured delivery on the Customer Promise through managing the daily operations of a restaurant. April Hicks

Jamacia, N.Y 11435 CELL: 347-***-**** EMAIL: **************@*****.*** 2

• Full accountability for restaurant operations in the absence of the Restaurant General Manager or Senior Assistant Manager.

• Motivated and directed team members and Hourly Shift Coordinators to exceed customer expectations with food and friendly service in clean surroundings.

• Directed efficient and accurate preparation and sale of products for prompt customer delivery within the established speed of service guidelines.

CHKD Thrift Store, Newport News, VA June 2022-August 2023 Cashier

• Directed efficient and accurate preparation and sale of products for prompt customer delivery within the established speed of service guidelines.

• Recorded sales, accepting payment, and giving change.

• Placed items on the sales floor, organizing racks and shelves, and arranging displays.

• Processed donations, pricing and tagging merchandise, and wrapping or bagging items for customers. Olive Garden, Newport News, VA March 2022-May 2023 Line Cook

• Adhered to the highest safety and sanitation standards.

• Prepared food.

• Responsible for the presentation of the dishes.

• Ensured meals are delivered on time.

Whole Foods Market, Newport News, VA September 2022-March 2023 Store Support Supervisor

• Supervised and delegated tasks to Team Members.

• Assisted in training of new Team Members, utilizing learning checklists and training materials.

• Communicated attendance issues or concerns to Team Leader and Store Leadership.

• Maintained awareness of customer flows and needs and directed Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions. 7-Eleven, Newport News, VA November 2021- September 2022 Assistant Manager

• Provided prompt, efficient and courteous customer service.

• Executed sales through effective communication with customers.

• Maintained a clean, customer friendly environment in your franchisee’s store.

• Performed cashier duties.

Walmart, Hampton, VA June 2021-March 2022

Cashier

• Answered customer questions and assisted them with their needs.

• Assisted associates across the store as needed.

• Greeted all customers in a professional and welcoming manner.

• Maintained the cleanliness of the sales floor.

Wawa, Newport News, VA December 2006-June 2021

Night Supervisor

• Ensured exceptional customer service is being delivered.

• Responded to and resolved customer inquiries in a courteous and timely manner. April Hicks

Jamacia, N.Y 11435 CELL: 347-***-**** EMAIL: **************@*****.*** 3

• Responded to and resolved customer inquiries and solicited customer feedback and input.

• Facilitated flawless execution of flow between the associate, the customer, and their orders, ensuring overall food service and beverage effectiveness.

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