Customer Service Medical Assistant

Mariah Ashford

Charlotte, NC +1-980-***-**** **************@*****.***

Certified Clinical Medical Assistant student expected to graduate by June 2024. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures. CORE COMPETENCIES

Phlebotomy: Venipuncture, Capillary Blood Collection, Specimen Preparation & Infection Control Medical: Ultrasounds, Injections, Fluid Aspiration, Cannulation, Catheterization, Patient Care, EMR Soft Skills: Communication, Customer Service, Building Rapport, Resourceful Leadership, Excellent Organizational Skills, Strong Problem-Solving, Effective Decision-Making, and Proficient in Planning PROFESSIONAL EXPERIENCE

Saddle Creek Logistics Services Harrisburg, NC Aug 2020 - Present Quality Control Inspector / Warehouse Lead

● Ensured orders were filled accurately and in a timely manner

● Maintained an organized, safe, and efficient warehouse environment

● Organized staff into efficient and productive teams

● Monitored warehouse equipment and supplies for optimal functionality

● Trained and supervised warehouse staff for maximum productivity

● Implemented inventory control measures to reduce discrepancies

● Conducted regular safety audits to ensure compliance Hickory Grove Baptist Church Concord, NC Sep 2019 - Present Early Childhood Educator

● Helped each child participate and succeed in learning activities

● Implemented positive discipline techniques to manage classroom behavior

● Evaluated educational programs for effectiveness and improvement

● Created and executed lesson plans tailored to children's needs

● Maintained and cleaned equipment to ensure a safe learning environment

● Developed individualized learning plans for students with special needs

● Conducted regular parent-teacher meetings to discuss progress and concerns Which Wich Superior Sandwiches Concord, NC May 2019 - Present Cashier/Customer Service Representative

● Interacted with guests, team members, managers to ensure smooth operations

● Maintained high standards of customer service to enhance customer satisfaction

● Prepared all food orders within 2-3 minutes to ensure customer satisfaction

● Stored food in designated containers to maintain freshness

● Reported to each shift on time to ensure seamless operations

● Handled customer complaints and queries promptly and professionally

● Managed cash register and processed payments accurately EDUCATION/CERTIFICATIONS

Certified Clinical Medical Assistant Stepful National HealthCareer Association 2024 High School Diploma Concord High School Concord, NC 2019

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