Office Administrator Patient Services

Angela Warnicke

Contact 708-***-**** *************@*****.***

** ******* **** ******, ** 30265

SUMMARY STATEMENT

Skilled office administrator who coordinates administrative and clerical duties to ensure effective patient services and optimal levels of patient volume and flow. I successfully manage staff and patient schedules and build team projects. I ensure the continuation and enhancement of patient privacy and confidentiality while efficiently managing time and priorities in multi-task environments. I have continued to grow my clinic census by 75% by being the prime advocate of our facility. My patients feel welcomed and treated as their own individual selves and not just a healthcare patient. Compassionate and understanding when listening and talking with individuals and their families. I am very detail orientated, organized, and excel in communication skills which help me assimilate well within the office and gain trust from everyone.

-Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate.

-Effective problem solver, able to assess situation and identify solutions.

-Work as part of a team and maintain a professional and positive environment.

-Microsoft Office Applications: MS Word MS Excel MS PowerPoint MS Outlook.

-Video Communication Platforms: Webex Zoom.

SKILLS

Medical Terminology

Medical Transcription

Patient Processing

Patient Registration

Medical Records Management

Check In/Check Out

Data Entry

Release of Information HIPAA Compliance

Medical Laws & Ethics CMS and ESRD knowledge Billing Cycle

Claims/Appeal Process

Third Party Billing

Medicare/ Medicaid HMO/PPO

Basic Coding Skills for

ICD-10 & CPT

Insurance Verification Anatomy & Physiology

EDUCATION

Alan B. Shepard High School

Palos Heights, IL

High School diploma, graduated with honors.

Nephrology Nursing Certification Committee

Successfully completed training program for clinical hemodialysis technicians that included both classroom instruction and supervised clinical experience.

EXPERIENCE

DaVita Dialysis

Administrative Assistant

-Excellent interpersonal skills

-Manage operational costs by spearheading inventory control and leading shipping department activities as well as setting wage and budget targets.

-Proven ability to work without direct supervision of management.

-Ability to manage confidential information and files with tact and diplomacy.

-Ability to enter information into spreadsheets and/or databases with speed and accuracy.

-Administer financial processes including accounts payable/accounts receivable, managing accounting office and execute 90+ long term patient files.

Certified Clinical Hemodialysis Technician

Direct Patient Care: In Center Treatment Setting

-Dedicated and advanced skilled dialysis technician with 16 years of experience.

-State certified and completion of Nephrology of Nursing Commission.

-Academic background includes relevant dialysis technician scope of practice in caring for patients requiring dialysis.

-Studied at the school of Moraine Valley Community College with pre-requisite classes towards a degree in associates of applied science in nursing. Caring professional with superior communication with patients and staff.

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