Program Manager - Process Automation, Administrative Professional

Alex Pilkington

Arlington, VA • 239-***-**** • *******@*****.***

WORK EXPERIENCE

National Defense Industrial Association (NDIA) • Arlington, VA Program Manager - Divisions October 2023 – August 2024

Process Automation: Automated redundant tasks using Microsoft macros, resulting in time savings of up to 90 minutes per task.

Conference Management: Oversaw the successful execution of 9 industrial conferences, serving as the primary point of contact for speakers and presenters.

Administrative Leadership: Collaborated with volunteer leadership to manage assigned division and committee portfolios, handling administrative responsibilities such as meeting minutes, conference calls, roster maintenance, and post-event analysis.

Standard Operating Procedures (SOPs): Updated and developed SOPs to incorporate process automation, revising 14 different documents.

Covington & Burling LLP • Washington, DC

Technical Analyst April 2022- September 2023

Litigation Support Project Assistant November 2019 - April 2022

Case Work and Project Management:

Collaborated on 154 diverse projects, playing a pivotal role in 63 cases and leading 13 of them.

Monitored and communicated critical litigation deadlines, ensuring timely compliance.

Identified materials related to closed cases across the firm and facilitated proper destruction.

Managed case data for legal team analysis.

Presentation Decks:

Drafted presentation decks adhering to format instructions.

These decks were instrumental in high-profile international litigation (Ukraine v Russia) and corporate boardroom presentations (Meta, Amazon, Comcast, etc.).

Data Hygiene and Problem Solving:

Conducted routine checks on internal databases to maintain sensitive client data hygiene.

Assisted in reconciling records materials after an error left over 1800 boxes of crucial client materials orphaned. Successfully located all materials.

Adaptability and Collaboration:

During pandemic lockdowns, served as the primary contact for the Litigation Support department in DC.

Developed strong relationships with operational and facility departments (Client Relations, IT, Records, Office/Mail Services) and later with lawyers and paralegals.

Administrative: Organized lunch and learn meetings with vendors, tracked 450 invoices, and provided monthly status updates on cases to Firm Management.

American Staffing Association • Washington, DC,

Education Assistant – Temporary September 2019-November 2019

Administrative and Data Management:

Processed 67 online certification orders, maintaining master spreadsheets and CRM software.

Cleaned an internal email list, identifying and rectifying 175 broken or outdated email addresses.

Assisted in updating training material to reflect yearly changes in staffing law. Cato Institute • Washington, DC

Research Intern – Poverty and Social Welfare January 2019-April 2019

Grant Funding Analysis: Analyzed nationwide stories to identify instances of wasteful use of Community Development Block Grant funding.

Data Cleaning and Quantitative Research: Cleaned large datasets for policy analysts, ensuring data accuracy and reliability.

Policy Summaries and Citations: Monitored weekly developments in key policy areaa and then drafted concise summaries for research staff.

Editorial Recognition: Placed 2nd in an intern opinion editorial competition, as judged by senior fellows of the institute. ADDED EXPERIENCE

Knowledge Problem Podcast • Virtual

Executive Producer/Co-Host March 2020 – April 2021 Students for Liberty • Florida Gulf Coast University Florida State Coordinator January 2018 - August 2019 Campus Coordinator April 2017 – December 2017

EDUCATION

Florida Gulf Coast University • Fort Myers, FL

Bachelor of Science in Legal Studies; Focused Concentration on Accounting May 2019

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