Forklift Operator Food Service Factory Work Receptionist
Resume:
Lydell Poag
************@*****.***
**** **** **, *********** ** 87104
Professional Summary
Detail-oriented and versatile professional with extensive experience in maintenance, food service, security, and customer engagement. Proficient in Microsoft Office, communication, and financial transactions, with certifications in Financial Literacy and forklift operation. Skilled team player and independent worker with a strong work ethic, a commitment to punctuality, and the ability to thrive in diverse roles. Experienced in safety and security, with excellent de-escalation and quick response skills.
Skills
● Expertise in maintaining safety and security, including surveillance, emergency response, and conflict de-escalation.
● Strong verbal and written communication skills, with experience in customer service, incident reporting, and professional interactions.
● Skilled in fostering positive relationships with team members, clients, and bystanders.
● Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and communication tools
(phone, email, fax).
● Licensed forklift operator with experience in loading, unloading, and material organization.
● Adept at cash handling, providing correct change, and reconciling registers.
● Experienced in training and mentoring team members to uphold safety and operational standards.
● Demonstrated ability to work effectively both independently and in team settings.
● Dependable, punctual, and adaptable to fast-paced and high-pressure environments.
● Strong problem-solving and decision-making skills with the ability to quickly learn new systems and procedures.
Professional Experience
Security Guard
Vet-Sec Security Agency, Albuquerque, NM
September 2024 - Current
● Ensured the safety and security of employees, visitors, and property.
● Conducted routine surveillance of premises to prevent theft, vandalism, and unauthorized access.
● Responded quickly and effectively to emergencies, including medical incidents and security breaches.
● Utilized de-escalation techniques to resolve conflicts and prevent escalation.
● Maintained clear and professional communication with law enforcement and emergency services when necessary.
● Wrote detailed incident reports and documented any irregularities. Maintenance and Janitorial Services
Vitality Works, Albuquerque, NM
January 2024 – May 2024
● Managed cleaning operations for a facility housing 200+ employees.
● Performed sanitization of floors, walls, restrooms, and shared spaces using proper PPE and safety protocols.
● Conducted pre- and post-use equipment inspections to ensure safety and performance. Server
Olive Garden, Albuquerque, NM
June 2023 – January 2024
● Assisted guests with menu selections and dietary accommodations.
● Trained new servers in safety and operational protocols.
● Reconciled cash registers and handled closing duties efficiently. Forklift Operator
The Little Battery Shop, Albuquerque, NM
May 2022 – May 2023
● Operated forklifts to load and unload trailers while maintaining organizational standards.
● Stacked pallets and maintained shop cleanliness. Professional MMA Fighter & Volunteer Adaptive MMA Coach JacksonWink Gym, Albuquerque, NM
March 2020 – Present
● Represented the gym as a scholarship recipient and professional fighter.
● Coached local children with physical disabilities to build self-esteem through self-defense.
● Trained fighters and gym members in conditioning, wrestling, sparring, striking, and jiu-jitsu.
EDUCATION
● August 2016 - May 2020
Old Dominion University, Norfolk Va- Biology & Psychology Double major
● September 2012 - June 2016
Armstrong High School, Richmond Va-
High School Diploma
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