Medical Terminology/Billing

*** * ****** **, *********, UNITED STATES, ***** •

************@*****.*** • 720-***-****

HEIDI ANDERSON

Customer Service/Receptionist/Administrative

PROFESSIONAL SUMMARY

Assistant Manager with over 25 years of experience in dynamic environments, excelling in time management, team leadership, and customer engagement. Proven track record in driving sales growth and operational efficiency through innovative strategies and cross-functional training. Passionate about leveraging analytical skills to optimize store performance and enhance customer experiences.

EMPLOYMENT HISTORY

ASSISTANT MANAGER 2015 - 2019

Tuesday Morning Castle Rock, Colorado

ASSISTANT MANAGER 2012 - 2015

Henry Vilas Zoo Madison, WI

Streamlined inventory management processes, fostering team cohesion and enhancing operational efficiency. Implemented cross-functional training initiatives.

Drove sales growth through strategic merchandising and customer engagement strategies. Consistently exceeded targets and optimised store performance.

Spearheaded inventory optimisation, boosting operational efficiency. Implemented cross-functional training, fostering team synergy and driving sales growth through strategic merchandising. Pioneered customer engagement strategies, consistently surpassing targets. Revamped store layout, enhancing product visibility and customer flow, resulting in improved sales performance. Cultivated a cohesive team environment, promoting knowledge sharing and skill development. Orchestrated successful promotional events, amplifying store visibility and customer loyalty. Analysed sales trends to inform stock decisions, minimising overstock and stockouts. Implemented data-driven approach to staff scheduling, optimising coverage during peak hours. Envisioned and executed store improvement initiatives, elevating customer experience. Mentored junior staff, fostering a culture of continuous learning and professional growth. Revamped inventory management, boosting efficiency. Implemented cross-functional training, fostering team synergy. Drove sales through strategic merchandising and customer engagement. Cultivated a cohesive team environment, promoting knowledge sharing. Orchestrated cross-departmental projects, enhancing operational synergy and customer satisfaction.

Demonstrated exceptional adaptability and quick learning in diverse work environments. Consistently delivered high-quality results through diligence and strong work ethic.

Fostered positive team dynamics, promoting open communication and knowledge sharing. Actively contributed to a supportive work culture, enhancing overall productivity. Led strategic initiatives at Henry Vilas Zoo, boosting visitor engagement and revenue. Implemented innovative programmes, resulting in significant attendance growth.

Fostered cross-functional partnerships at Henry Vilas Zoo, enhancing animal care and conservation efforts. Facilitated team synergy, leading to improved operational efficiency. Pioneered cutting-edge educational outreach at Henry Vilas Zoo, revolutionising community engagement. Developed interactive exhibits, significantly enhancing visitor experience. Optimised resource allocation at Henry Vilas Zoo through data-driven decision-making. Implemented cost-saving measures, substantially reducing operational expenses.

Spearheaded long-term sustainability initiatives at Henry Vilas Zoo, positioning it as a leader in conservation. Established partnerships, securing vital funding for research. Revolutionised educational programmes at Henry Vilas Zoo, creating interactive exhibits that boosted visitor engagement and learning outcomes.

SKILLS

Customer Retention (Experienced), Team Leadership (Experienced), Conflict Resolution (Experienced), Time Management (Experienced), Problem Solving (Experienced), Sales Forecasting (Experienced), Data Entry (Experienced), Merchandising (Experienced), Customer Engagement (Experienced), Operational Efficiency(Experienced), Promotional Strategies (Experienced), Team Mentorship (Experienced), Inventory Management (Experienced), Sales Analysis (Experienced).

EDUCATION

ASSOCIATE DEGREE 1982 - 1984

Columbia Business School Parker, Colorado

1 1/2 years of business courses including accounting, tax returns, leadership, time management and financial planning courses.

HOBBIES

hiking, nature, movies, history museums, sports and playing with my grandchildren. REFERENCES

Mitch Sickerman, Tuesday Morning (**********@*****.***, 303-***-****); Brent Walter, Henry Vilas Zoo (*****@********.***, 608-***-****).

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