Delivery Driver Warehouse Associate
Resume:
Shaquita McGree
Dallas, TX *****
*****************@*****.***
Willing to relocate to: Dallas, TX - Richardson, TX - Plano, TX Authorized to work in the US for any employer
Work Experience
Amazon Delivery Driver
Lucky 7 Logistics-Dallas, TX
July 2023 to Present
Delivery Driver Associates strive to get every online order to the customer’s door on-time
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This job will require frequent stoppage with company van and delivering packages safely to the end- customer!This is a physical, fast paced job
investment planning Servives Agent
State Farm-Richardson, TX
September 2022 to June 2023
Explain to potential clients the type of financial services the company provides. Educate clients and answer questions about investment options and potential risk. recommend investments to clients or select investments on their behalf. Help clients plan for specific circumstances, such as education or retirement.
Shipping/Warehouse Associate
Neiman Marcus-Irving, TX
May 2022 to June 2023
• Capable of working in a team environment, and in various departments across the facility
• Comprehensive utilization of warehouse systems including the RF scanner, User Interface, or handwritten log as applicable
• Must be proficient in departmental processes as applicable to your assigned area
• Communicate vendor and processing issues to Supervisor, Manager, Coordinator, or Lead
• Communicate with fellow associates on shared assignments
• Be flexible to work overtime as dictated by the business
• Verify accuracy per SOP, and record/communicate discrepancies
• Flex as needed to other job assignments directed by the management team
• Focus and remain on task in a fast-paced environment to meet our customers expected level of service
• Adhere to NM Safety standards
Bis Student Operator
Dart Transit-Dallas, TX
September 2022 to December 2022
Operates DART owned vehicles on prescribed routes as directed. Operates two-way bus radio system in accordance with DART established rules and regulations and the Federal Communication Commission
(FCC). Collects/records bus fares in accordance with DART procedures. Answers route questions and announcements from patrons and general public. Provides assistance to patrons as required. Content Review Specialist
Genpact-Richardson, TX
April 2020 to September 2021
• Assist our community and help resolve inquiries empathetically, accurately and on time
• Become and remain knowledgeable about client’s products and community standards
• Make well balanced decisions and personally driven to be an effective advocate for our community
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy
• Display a strong bias to doing what’s right for our community in supporting the client’s mission
• Investigate and resolve issues that are reported on clients site such as requests for account support and reports of potentially abusive content
• Respond to user inquiries with high quality, speed, empathy and accuracy
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• Enforce Client’s Terms of Use by carefully monitoring reports of abuse on the site
• Review the reported content within agreed turnaround times and standards of quality
• Identify inefficiencies in workflows and suggest solutions Customer Service Representative III
Securus Technologies, Inc-Carrollton, TX
September 2019 to February 2020
• Accurately document trouble tickets including troubleshooting steps to final resolution and root cause with full resolution confirmation being obtained from the customer for all owned tickets before closing.
• Proactively review and troubleshoot each components related to a monitoring event to ensure that the issue being investigated is not a repeat problem, so reviewing of previous ticket history is needed to rule that out.
• Serve as next level support/mentorship to ALL Technical Support Technicians to aid in broadening their overall knowledge and skillset and are the conduit for next level escalation of technical matters.
• Provide detailed troubleshooting/problem resolution as well as root cause analysis for all escalated tickets and or complex situations
• Research and document trending analysis on customer reported network and platform inconsistencies and notify appropriate department of patterns established to implement corrective measures.
• Manage and track all escalated issues being reported internal & external to the Technical Support department.
• Responsible for maintaining appropriate Service Level Agreements (SLA’s) on all Tech Support tickets generated for tracking.
• Ownership, review and updating of training materials included in Tech Support Wiki Database.
• Technical Support Technician III will be available and on call as needed for all escalated issues.
• Identify training opportunities, and improvements for Technical Support Technicians in all areas of technical discipline.
• Deliver operational analytics that focus on business process improvements.
• Regular trouble ticket queue review to ensure timely resolution of escalated customer issues and identify trends/patters.
• Attend and/or deliver training as requested by management. Collections Specialist
iQor-Plano, TX
February 2019 to September 2019
*Taking inbound calls regarding billing, and other customer's concern's
*Making follow up outbound call's at customer request via email or phone
*Updating information on client's information as needed for Data Base
* Receiving Payment via phone debit cards, and checking accounts
*Perform proper job Task's daily
Dispatch Universal Agent
Mobilex USA-Carrollton, TX
July 2018 to May 2019
Essential Duties and Responsibilities
-Assign Technologists to the proper general area and facilities as noted on the schedule.
-Page Technologist for "STAT", ASAP and PRIORITY homes.
-Voice mail Technologist for 4 hour and 2 hour STAT turn around times.
-Communicate and report problems with house Supervisor and Field Supervisor.
-Inform clients of any delays of arrival and/or readings after 3-4 hours for regular cases.
-Must inform client of any delays after 1 hour for STAT cases.
-Must assist Technologist with a variety of daily needs (directions, case type, client info).
-Must be willing to cross-train into Customer Service role.
-Answer phones in a timely manner (within 3 rings)
-Flexible to assist with overflow orders (client orders)
-Must assign STAT cases within 10 minutes of appearing on screen.
-Must assign regular calls within 15 minutes of appearing on screen.
-Persistently dispatch all calls to Tech (page twice)
-Focus on assigned dispatch area, but must be aware of activity in other areas. Customer Service Representative
OptumRx-Richardson, TX
December 2014 to April 2017
Taking inbound calls from Pharmacy's, Doctor's, and insurance member's
*Answering question's regarding different types of information that my Optum offered.
* Updating information for different client's
EVS Housekeeper
Methodist Hospitals-Dallas, TX
January 2016 to October 2016
Cleans, mops, and sanitizes resident rooms, toilets, and baths. Cleans windows, windowsills, window treatments, walls, and furniture. Performs special cleaning of rooms, disinfects walls, floors and furnishings. Cleans nursing stations, halls, lobbies, treatment rooms, recreation areas, lounges, and dining areas.
EVS( aramark
Baylor Hospital Dallas-Dallas, TX
August 2013 to December 2014
Cleans, mops, and sanitizes resident rooms, toilets, and baths. Cleans windows, windowsills, window treatments, walls, and furniture. Performs special cleaning of rooms, disinfects walls, floors and furnishings. Cleans nursing stations, halls, lobbies, treatment rooms, recreation areas, lounges, and dining areas.
Education
High school or equivalent
Z.Tolliver - Dallas, TX
August 2007 to June 2010
Skills
• Customer Service
• Call Center
• CSR
• Microsoft SharePoint
• Load & unload
• Customer service
• Research
• Technical support
• Cold calling
• Software troubleshooting
• Hospital experience
• Driving
• Typing
• SharePoint
• Software testing
• Computer networking
• Inside sales
• Banking
• Financial services
Contact this candidate