Front Desk Part-Time
Resume:
Contact
Education
Phone
*********@*******.***
Bethelhem, GA
Address
Oliver Romero
I am a psychologist and a family man seeking to establish economic and professional stability. Throughout my career, I have experience with clients where I strive to provide genuine and professional service. I also manage my time to deliver the required work with good organization, prioritizing urgent, necessary, and daily activities. I have led teams in different fields, demonstrating my leadership both in call centers and at the front desk within hotels throughout my career, delivering satisfactory results. Sales have been a part of my career in all the jobs I have held, earning commissions for such performance.
Experience
Received inbound calls from credit card holders and or internal departments, actively listening to understand card members' needs and offer the best options available, also offered credit card upgrades, loans, and other products from American Express. After 2 years was promoted to New hires coach to teach new hires process, use of software, and metrics, and help them to become independents to follow up on their progress. Analyst / Customer Care Representative
2019 - 2024
American Express Company l Av Patriotismo 635 CDMX, Mexico. I volunteer part-time in the parent's association working with teens listening to their issues providing advice, and in extreme cases reporting risk issues with their parents and or school principal. I did this for 4 scholar years at Middle school "Aztahuacan" from 2019 to 2023.
2019 - 2023
Psichology
University Rafael Urdaneta
Horizonte Institution and Training Center
Psychologist
High School Degree
2012
2015
Team work
Sales
Computer user
Customer Service
Leadership
Manage agenda
English
Spanish
Expertise
Language
Reference
****************@*****.***
Elizabeth Magrini
Phone:
Email :
HR Specialist/ Office Manager,
Drim Commerce LLC
Mathew Sulentic
Phone:
Senior paralegal, James Scott Farrin
Email : *********@******.***
Warmly welcome guests to the hotel and process their check-ins/ check-outs, handle the bank terminals to charge their debit/ credit cards, and receive cash MXP daily. Offer room upgrades and hotel memberships. Answer the phone for internal or external calls to serve requests best and make reservations for future stays. Also on the night shift, I read auditory reports to follow up on room bills and the closure of the day sales. Cashier/ Front desk agent
2016 - 2019
Hyatt Regency Mexico City Polanco
Warmly welcome guests to the hotel and process their check-ins/ check-outs, handle the bank terminals to charge their debit/ credit cards, and receive cash MXP daily. Offer room upgrades and hotel memberships. Answer the phone for internal or external calls to serve requests best and make reservations for future stays. Also on the night shift, I read auditory reports to follow up on room bills and the closure of the day sales. Incomes Auditor
2005 - 2015
Tibisai Hotel del Lago, previously named Hotel Intercontinental del Lago until 2007
Started part-time greeting customers, scanning items, processing payments, and bag purchases, and balance the cash drawer. After 5 weeks, I was promoted to grocery full time where I take care of the frozen products stocking them on the shelves and receiving merchandise 3 days per week using a pallet jack.
2024 - Current
Publix
Cashier
Contact this candidate