Customer Service Patient Care

D ATARA JOY H ARRIS

P ROFESSIONAL S UMMARY

Diligent hard-working professional with 20 plus years of experience in

customer service and medical . Proven history of dynamic and detailed

patient care.

W ORK H ISTORY

Healthcare provider, 10/2018 to Current

Broad street Home Healthcare - Glenview, Il

●Physical and occupational therapy exercises, ADL, medicine

management, light cooking, massage, cleaning, and transportation to

medical and social events.

●Implemented therapeutic regimens involving medications and other

interventions to mitigate symptoms and prevent reoccurrence.

●Conducted physical assessments of relevant body areas, minor wound

care and performed standardized tests to check responses.

Certified Nursing Assistant, 09/2017 to 11/2018

Symphony of South Shore - Chicago, Il

●Aid nursing staff with quality care of patients and visitors, Input and

Output, report changes of diet, behavior, general wellbeing.

●Conferred with a multidisciplinary healthcare team to help effectively

manage patient conditions with regular testing and vitals

assessments.

●Oversaw and maintain patients' rooms, group living areas and nurse

stations.

●Facilitated activities of daily living, including personal hygiene

Management, feeding and ambulation.

Home Health aide, 11/2010 to 06/2018

Home Healthcare - Chicago, Il

●Followed nutritional plans to prepare optimal meals, including

purchasing ingredients.

●Assisted patients with dressing, grooming, and feeding needs, helping

to overcome and adapt to mobility restrictions.

●Developed rapport to create a safe and trusting environment for care.

●Promoted development of healthy lifestyle to meet health and

wellness goals.

●Offered support for client mental and emotional needs to enhance

physical outcomes and overall happiness.

●transportation to appointments, and other activities

Patient Care Technician, 05/2016 to 12/2017

Advocate -Trinity Hospital - Chicago, Il

●Collect lab samples, take vitals, assist with medical procedures from

triage to postpartum care

●record patient information and observations.

●Monitored, tracked, and conveyed important patient information to

healthcare staff to help optimize treatment planning and care delivery.

●Offered immediate assistance in emergency and routine paging

situations to evaluate needs and deliver care.

●Interact effectively with patients, families, staff, and other hospital

department staff to deliver a prominent level of customer service and

teamwork.

E DUCATION

06/2021

Certified Electronic Health Records

Metropolitan Family Services

06/2020

Certified Medical Administrative Assistant

Metropolitan Family Services

05/2019

Phlebotomy

Phlebotomy Training Specialist

05/2016

Basic Nursing Assistant

Phalanx Family Services

04/2011

Home health aide training

Ada S. McKinley

12/2001

Chicago State University

Psychology & pre-med

C ERTIFICATIONS

CPR certified

Nursing assistant certified

Phlebotomy certified

Certified Medical Administrative Assistant

Certified Electronic Health Record

Cosmetology

Computer proficient

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