Support Team, System Expert
Resume:
David Wentzky
Taylors, SC *****
************@*****.***
Work Experience
System Expert
Vensure Employer Services - Greenville, SC
April 2022 to Present
•Create and build HCM system that will be utilized for another tech stack of business.
•Assist through documentation, planning and building on Canadian tech stack of new business, MX.
•Create SOPs for both new tech stacks.
•Schedule and manage stand up call with support team related to MX and HCM.
•Schedule and manage system support team in charge of testing monthly updates.
•Provided varying levels of services through configuration, analysis, validation, data mapping, move to production, go-live support, transition and project planning.
•Rapid turnaround testing for Prism related hot issues for all major releases.
•Able to talk at a high level about the various components and the touch points between them including risks and issues that arise with multiple contacts throughout the development process.
•Provide post launch system support to external and internal clients.
•Troubleshoot system issues as received in Jira ticketing and tracking system.
•Understand project scope, timelines and milestones.
•Provide status reports and updates utilizing internal tools.
•Guide and drive the internal and external client towards the best solution for business needs.
•Find creative solutions to help clients with their long-term needs.
•Team member mentoring and manager task support.
Integration Technician
Newbold Technology - Greenville, SC
October 2019 to April 2022
•Image point of sale equipment making note of any issues or errors and troubleshooting for fix.
•Package and label equipment to meet deadline.
•Install and patch system images to stay current and up to customer standards.
•Create and schedule multiple customer installs and images while meeting and beating deadlines.
Technical Analyst
Pomeroy / Getronics - Greenville, SC
November 2018 to October 2019
•Provide exceptional and professional customer service to each client.
•Install, update and repair software on organization systems while keeping inventory up to date. -Troubleshoot, diagnose and resolve application issues following standard operating procedures using knowledge support tools.
•Track and monitor day-to-day performance of systems and conduct analysis with the goal of improving performance.
•Communicate as a team with management to ensure staff needs are being met.
•Maintain documentation logs while troubleshooting - noting problems and fixes.
•Use escalation resolution routing tickets that cannot be resolved to the correct department.
Store/Hiring Manager
GameStop - Greenville, SC
2008 to 2018
•Management: Began as an entry-level employee in 2008 and worked up to Store Manager by 2012.
•H.R. Responsibilities: Prescreened job applicants, conducted interviews, negotiated salary offers, performed reference checks.
•Provided world-class customer service to every customer and client.
•Fostered customer relationships to drive sales and develop repeat business opportunities designed to meet and exceed goals.
•Communicated staff goals clearly - followed up with timely feedback and guidance as necessary with employees to ensure goals/metrics met standards and fostered employee retention.
•Maintained standards of metrics for profit and loss to exceed sales goals.
State Trooper
South Carolina Department of Public Safety - Greenville, SC
2015 to 2015
Enforced laws for public safety and awareness, responded to civil disorders, prepared testimony for court appearances and criminal investigations. Used critical thinking skills to ensure the safety of myself and others.
Education
Associate's degree in Graphic Design
ITT Technical Institute - Greenville, SC August 2008 to June 2010
Associate's degree in General Studies
North Greenville University - Tigerville, SC August 2005 to June 2008
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