Senior Business Contact Center

Brittany Parra-Inman

Senior Business Professional

Carlisle, IA 515-***-**** ********.************@*****.*** Experience

- 9 + years experience in a contact center sales environment. Excelling in direct contact with clientele over the telephone as well as in person in order to expand business.

- 10 + years experience in leading teams in a highly driven professional atmosphere. Skills and Abilities

- Strong ability to quickly gain knowledge of key products in order to expand business to current and expanding clientele.

- Excel in developing strong working relationships with peers to drive company objectives and goals. - Dedication to maintaining strong loyalty and relationships with clients on an individual and business level. - Strong attention to detail and processes per company standards.

- Strong ability to quickly adapt to change and continue to drive business. Work History

Royal Rides, Limousine Service, Urbandale, IA 2017-Present Maintain high end clientele by providing superb service through transportation.

Ability to consistently keep stellar ratings in customer satisfaction amongst clients.

Easily adapt to changes in the transportation field without any effects to clients or service. Sedona Pines Resort, Timeshare Sales, Sedona, AZ 2021-2023 Effectively worked with a team to secure sales in order to expand clientele in timeshare resorts worldwide. Maintained top rankings amongst twenty of my peers in sales and overall client satisfaction. Held record for most contracts signed in one week, completing 18 direct sales.

Britt’s Little Learner’s, In Home childcare. Carlisle, Iowa, 2015-2017. effectively cared for children in a homeschool setting. arranging children's weekly curriculum, taking children on outings. Provided a happy, safe and educational place for children to learn and thrive.

Market Link, Telemarketing Sales, Des Moines, IA 2010-2015 Maintained top rankings in cable and internet sales.

Resolved customer complaints by providing top level service to gain customer satisfaction.

Trained new hires and current employees in sales and customer resolution.

Worked directly with management on daily activities to improve overall results. EDS, Customer Service Representative, Des Moines, IA 2005-2010 Maintained top scores in quality assurance audits and sales.-Resolved issues with customer orders and accounts with top level service. Completed manager duties and maintained a team with top loyalty scores in service and quality.

Contact this candidate