Production Supervisor Customer Service
Resume:
Julie Glasper
San Jose, CA ***** ************@*****.***
• Seeking a career that utilizes my skills and provides an opportunity for growth.
Authorized to work in the US for any employer
Work Experience
Operations
Judy’s Misc.
July 2021 to Present
I supported all aspects of warehouse
Production Supervisor/ IC
Fusion Storm/ Computacenter - Newark, CA
August 2018 to July 2021
I supported and closely worked with the IC team in all aspects. I worked within the warehouse as well.
I supervised a team of 4 stagers and 8 warehouse
I made sure that discrete side and rack side projects were complete from beginning to end. Which involved verifying work orders and unpackaging and setting up per instruction to get ready for the Engineering team to work on. Then when completed we box up and get it to shipping.
Work on 2 major customers with the staging process as well as imaging the devices and then boxing up for shipping.
Check scheduled picks and shipments daily to ensure we stay on track. I pack out the pack and ships and add information on ship sheets as needed and get to shipping
Make sure that RTS and RTV are handled and have gone through appropriate procedure
Helped out in other areas as needed
Reporting
Kitting
Engineering
Asset and QC
DCT's
Administrative duties and other duties as instructed
Property Manager
Central Self Storage - San Jose, CA October 2014 to August 2017
•Rent Storage Units, responsible for maintaining monthly conversion ratios
•Clean and maintain property and units
•Various monthly and daily reports
•Schedule Auctions for unpaid units
•Heavy customer service
Operations and Dispatch Shipping/Receiving
Green Road Technologies - San Jose, CA
October 2014 to February 2017
•Dispatch Calls to Installers and follow up on service completion with Customer and Installer.
•Daily and weekly reports on Installer Follow up • Manage inventory and keep inventory records, send month end reports to reflect incoming and outgoing shipments
•Work closely with Implementation Dept. and Accounting as well as Technicians
Office Manager
JDD Plumbing - San Jose, CA
March 2014 to September 2014
•Worked directly under Owner and provided administrative support. Various reports, spreadsheets on daily basis.
•Scheduled daily service calls and routed to the appropriate technician
•Oversaw all aspects of office emails, phone calls, filing, AP/AR and payroll
•Requested City and County permits and scheduled all inspections
•Managed outside providers to ensure appropriate service levels
•Collected on all collection accounts and maintained a low level of accounts going into collection status.
Administrative Assistant (Contract)
Novartis Pharmaceutical - San Carlos, CA
July 2012 to October 2012
•Responsible for providing administrative duties for the Process Unit and Quality Organizations.
•Coordinate activities between departments and with outside parties.
•Manage outside providers to ensure appropriate service levels.
•Handle work that is generally of a critical or confidential nature.
•Work independently with initiative, discretion and confidentiality.
•Establish priorities and react quickly and professionally.
•Flexible with ability to multi-task assignments.
•Helped with successful execution of FDA Audit.
•Coordinated meetings for all departments, on and offsite
•Maintained and updated alarm system spreadsheets daily
•Maintained Training records
Field Service Merchandiser
MOSAIC Sales Solutions - San Francisco Bay Area, CA May 2011 to September 2012
Merchandise products for HP, GE Money, Beckett and Blackhawk.
• Worked within Best Buy, Wal-Mart, Office Depots, Staples and Costco.
District Manager
Cross Mark - San Francisco Bay Area, CA
August 2005 to February 2009
•Oversaw day to day merchandising duties for over 16 Home Depots throughout the bay area. • Worked directly under Regional Manager and provided administrative support. Various reports, spreadsheets and power point projects on daily basis.
•Managed 54+ people
•Input time sheets and approved payroll along with dealing with any HR issues that arose. Responsible for daily and weekly reports being in on time and accurate as well as deadline on jobs being met.
•Worked closely with Store Managers and District Managers within both companies daily.
•Attended Training Meetings and worked on resets and planogram integrity.
Heavy customer service
Judy's Misc - San Jose, CA
June 2001 to August 2005
San Jose, CA 6/2001-8/2005
Independent Distributor, Snack Foods
•Marketed and serviced Chain accounts, Franchises and small mom and pop shops.
•Heavy customer service, phones, computer input. A/P and A/R.
•Weekly and monthly reporting.
•Managed gift basket orders and snack shack.
•Helped with Bill Pay service and other duties as needed.
Education
High school or equivalent
Mt Pleasant High School
Sawyer Business College
University of Phoenix
Skills
•Microsoft
•Microsoft (10+ years)
•property management
•marketing
•Microsoft word
•outlook
•Salesforce
•sheets
•SAS
•Project Management
•PowerPoint
•Excel
•Word
•Windows
Additional Information
Skills:
•Utilize excellent organizational and problem solving skills and oral and written communication skills as required.
•Attention to detail and follow through in completing assignments and projects.
•Thorough knowledge in the use of PC programs such as Outlook, Word, PowerPoint, Excel and other applications, LMS and Web Consumer / ESOPs programs
•Demonstrate an ability to learn new systems and software programs quickly.
•Outstanding time management and customer service skills.
Contact this candidate